If I could give negative a billion stars I would. Legit probably - and I’ve spent hundreds of thousands of dollars on shoes / clothing / fashion etc over the last 30+ years on this plant and my trans... See more
Company replied
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See what reviewers are saying
the final print didn't look exactly like the image of the proof provided to me prior to purchase. The proof of the exercise band provided to me was a chic grey color and only displayed my chosen/submi... See more
Company replied
The print of the item was not the size I picked and not the same size of the proof I approved. They said it didn't match their 4" policy which is bull, it was the same as the proof and I had earlier s... See more
Company replied
Patrick and the entire team at Perfect Imprints are amazing with getting you the promotional items you need at great prices and in a great timeline! Patrick also helped our company by rescuing us f... See more
Company replied
Company details
Written by the company
Order your personalized promotional products online from Perfect Imprints! Many of our products can produced fast with rush production available as needed.
Contact info
913 Beal Pkwy NW Suite A #153, Fort Walton Beach, FL 32547, 32547, Fort Walton Beach, United States
- 800.773.9472
- cs@perfectimprints.com
- www.perfectimprints.com
2.0
Poor
59 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THE ABSOLUTE WORST COMPANY EVER
If I could give negative a billion stars I would. Legit probably - and I’ve spent hundreds of thousands of dollars on shoes / clothing / fashion etc over the last 30+ years on this plant and my transaction with this company was probably the single worst customer experience I’ve ever had. I ordered a “sample” pair of shoelaces for $12 and change and they sent me a TOTALLY different pair. Ok cool - it’s $12 shoelaces I could give a rip about that….but then they had the audacity to email me saying they saw my order was delivered / was I satisfied / and did I want to make a bulk order for $450 for I don’t even know and am too lazy to look it up but something like ~200-pairs of shoelaces. So I responded that actually no - I wasn’t satisfied (as again they tried to upsell me by close to $500 when they couldn’t even deliver the righty sample). And then when I stood up for myself the response I got was essentially “you ordered a sample / we sent you a sample / deal with and go away”. I almost flew down to FL to sue them in civil court just out of principle but instead I chose to drive up the hill to Aspen and have an iced tea on a patio on a beautiful CO day. Avoid this business like the plague.
31 March 2026
Unprompted review
Reply from Perfect Imprints
Sam, this might be the most dramatic $12 situation we’ve ever seen.
Let’s clear up what actually happened. We don’t sell retail products sitting on shelves ready to ship. We create custom promotional items in bulk. The image on our site is from a previous client’s order, not inventory we can pull and send. The “random sample” you ordered is exactly that, a sample meant to show material and print quality, not a replica of someone else’s custom design. The product you expressed interest in has a minimum order of 100 pairs of shoelaces that are printed with a custom design.
You received the srandom ample you ordered. That’s what was ordered, and that’s what was delivered.
When you told us you weren’t satisfied, we didn’t dismiss you. We immediately offered two straightforward solutions. We could apply your $12 toward a fully customized sample with your own design, or we could issue a full refund and let you keep the sample. Instead of choosing either option, you sent multiple aggressive and threatening emails, escalating a $12 sample into something far beyond what it ever needed to be.
Despite that, we refunded you in full anyway that same day.
The follow-up email you mentioned is a question we ask every customer to see how they liked the sample, if they were satisfied with the quality, and if they’d like to move forward with a bulk order (because that's why we're in business - not for samples). That’s not an “audacious upsell”, it’s standard customer service for any business that sells promotional items. How else would we know if our customers are unhappy if we didn't ask?
What stands out here isn’t a failure on our end, it’s the expectation that a fully custom product created and paid for by someone else would somehow be stolen from them and shipped to you, combined with your belief that threatening emails are an appropriate response.
We work with thousands of businesses all over the country that understand how custom promotional products operate. We guide them through the process, create their designs, and deliver products that represent their brand the right way. That’s what we’ll continue focusing on.
We wish you the best, and we’re glad you got your $12 back. Use that $12 refund to buy another iced tea and "Mellow" out.
The print of the item was not the size…CORRECT
The print of the item was not the size I picked and not the same size of the proof I approved. They said it didn't match their 4" policy which is bull, it was the same as the proof and I had earlier shirts with a full item on the front. DONT USE THEM, THEY LIE AND DO NOT BAK UP DEFECTS THEY DID.
13 January 2026
Unprompted review
Reply from Perfect Imprints
This is another example of why TrustPilot just cannot be trusted. This review is completely fake. This happened a while back too and trust pilot would not resolve it. We get a phone call from a company wanting to get rid of our negative reviews. When we say no, we’re not interested mysteriously we get a negative review from a name nowhere in our database and a review that makes no sense. What is a 4 inch policy? Fake, just like TrustPilot - they’re interested in money only, not honest reviews.
Great service
Great service. After having trouble, Kaitey Allen reached out to me and walked me through my order. I couldn’t be more pleased.
7 October 2025
Reply from Perfect Imprints
Thank you, James! I'm thrilled to have assisted you with your custom recycled tumblers. Isn't it cool that they are made from recycled coffee grounds? Those are beautiful tumblers that I know you and everyone else who gets one will LOVE! I look forward to working with you again for future promotional products needs!
If I could give one star I would
If I could give one star I would. The owner is why I would not use this business
13 August 2025
Unprompted review
Reply from Perfect Imprints
The owner rarely has interactions with customers unless he personally knows them. This review is from an angry ex-employee who was a "salesperson". She did not make a single sale in 2 months, so she was let go. Like most businesses, we can't keep salespeople who don't sell, especially when they sell $0 in two months. Bogus reviews like this shouldn't be allowed on this platform.
Such a pleasure
Such a pleasure to work with! Immediate attention, constant communication, and great product. Kaitey was our sales rep and we could not be more impressed with her service!
16 December 2019
Unprompted review
Reply from Perfect Imprints
Hope, you were a pleasure to work with also, Hope! I really appreciate all your kindness and can't wait to work with you again in the future! - Kaitey.
Very nice company
Very nice company , Mr. patrick he helped me a lot and order received everything was perfect on time
24 February 2019
Unprompted review
Repeat Customer and Will Continue to be
We have used Perfect Imprints two years now for our company's Christmas Ornaments. Beautiful work both times. Incredibly friendly customer service. From order to delivery, 5 star service!
10 December 2018
Unprompted review
They were easy and great to work with.
27 October 2018
Unprompted review
From start to finish
From start to finish, awesome service with great results.
27 October 2018
Unprompted review
Perfect Imprints delivered on time
Perfect Imprints delivered on time, excellent quality, exactly as promised.
27 October 2018
Unprompted review
Always friendly staff
Always friendly staff. No hassle ordering. Items shipped in timely manner. Customer service the way it should be.
27 October 2018
Unprompted review
SUBMARINE SERVICE
I wanted beercan koozies to share with my submarine brothers. Talked with numerous vendors! Far and away PERFECT IMPRINTS was exactly what I was looking for...
25 October 2018
Unprompted review
Perfect Imprints has been the most…amazing Vendor we have had the pleasure of working with!
Perfect Imprints has been the most amazing vendor to work with. Your staff is always willing to go above and beyond to meet each and everyone of our needs. We can not thank you enough for your generosity, excellent customer service and top of the line products. A BIG Thank you to Patrick Black for always making things happen just right for us. Your Generosity in donating to our non-profit is so appreciated. The ELC Staff thank you for all your hard work.
24 October 2018
Unprompted review
Excellent service and quick resolution…
Excellent service and quick resolution to an issue we had with an order a few years ago! They stand by their products and service is excellent!
24 October 2018
Unprompted review
Irving was amazing
Irving was amazing. Top notch responsiveness and helped us mitigate a serious pinch! Will ONLY do biz with you guys again if we can work with him! Thanks again!
24 October 2018
Unprompted review
great personal help
24 October 2018
Unprompted review
Best Beach Balls Ever!
From start to finish my this experience was terrific. AMAZING customer service and quality product. Highly recommend!!
11 September 2018
Unprompted review
Great service and on time
Great service and delivery was on time, would use again.
20 August 2018
Unprompted review
Great job
Great job! Perfect Imprints responded to two online inquiries with an accurate and speedy reply. Our order was accurate and of high quality.
20 August 2018
Unprompted review
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