We always go straight to Suzy when booking our holidays. Suzy is so lovely and friendly, listens to what we are looking for and also gives us her honest opinion to what suits our needs. Always at hand... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely amazing customer service from Matt at Perfect getaways. From the first conversation till the day we got off the cruise, we had great communication. The price we paid was so much cheaper t... See more
Company replied
We were walmly welcomed, our dates and restrictions were carefully considered and many options were shown to us. In little over an hour, our holiday was booked, travel money sorted and a taxi company... See more
Company replied
Bethany was very pleasant and helpful. She arranged our flights & hotels promptly and efficiently. We will be more than happy to contact Bethany again for our next and future holiday requirements. And... See more
Company replied
Company details
Written by the company
Your Holiday Starts Here — and we take that seriously. Perfect Getaways is a fully independent travel agency, founded in 2017 and proudly rated Excellent on Trustpilot with over 4,600 five-star reviews. We're ABTA and ATOL protected, so every booking comes with complete peace of mind. You'll find our nine stores across Little Sutton, Neston, Birkenhead, Liverpool, St Helens, Widnes, Kirkby, Bebington and the Isle of Man — and they're not your average travel shops. Pop in and you'll be treated to a complimentary bar, children's cinema, sweet shop, games consoles and big screens, all in a relaxed, friendly environment. Plus we have our Head Office with our Partnerships department and Golf Breaks department in Eastham. Booking a holiday should feel like the start of one. Our travel experts create personalised itineraries of every kind: sun and beach, cruise, long haul, city breaks, weddings and honeymoons, solo travel, group bookings, UK breaks, winter sun, ski, golf breaks and more. Whether you know exactly what you want or need a little inspiration, challenge us with your next booking — our customers regularly tell us we find deals they couldn't find anywhere else, and our exclusive offers are available to everyone. We plan your holiday the way that suits you: in store, over the phone, by email, WhatsApp or live chat. And with in-store travel money now available too, we can sort your getaway from first quote to final currency. Pop into one of our interactive stores and let us make your travel dreams a reality.
Your holiday starts here...
Written by the company
- Pop into our interactive travel stores!
- Our customers are treated to a complimentary bar, children's cinema, sweet shop, games consoles and large TV screens in a relaxed and friendly environment. Our dedicated team of travel experts deliver outstanding customer service and work tirelessly to deliver the best deals, tailored to your specific needs.
Fully financially protected
We are ABTA & ATOL protected
Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. ATOL provides financial security when you book a package holiday with a UK travel company.
Contact info
20 The Cross,, CH64 9UB, Neston, United Kingdom
- 0333 555 2223
- yourholidaystarts@perfectgetaways.co.uk
- www.perfectgetaways.co.uk
Discover your next perfect getaway
5.0
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As usual perfect getaways St Helens…
As usual perfect getaways St Helens give the best customer service, yesterday I had the pleasure of booking our holiday with the lovely Alison, always get the best deals with them, thanks Jo and your amazing team xx
14 September 2026
Reply from Perfect Getaways
Thank you for your lovely feebback about Joanne and our St Helens store
It was a wonderful experience
It was a wonderful experience, Joanne was so very helpful with the arrangements for our holiday next year for our Granddaughter's wedding. She sorted out everything we needed and removed all our stress.
1 September 2026
Unprompted review
Reply from Perfect Getaways
Thank you for your lovely review about Joanne
Bethany was so helpful
Bethany was so helpful, we had lots of questions and nothing was to much trouble.
7 September 2026
Reply from Perfect Getaways
Thank you for your 5* review about Bethany
First holiday
So I work for a company that recommended Suzy and the team for holiday and I just would love to say thank you Suzy for all her help for getting me and my partner booking our first holiday together! Defo recommend her 🏝️
14 September 2026
Unprompted review
Reply from Perfect Getaways
Thank you for your lovely comments about Suzy - we really appreciate it
Lovely Sophie and all the team
Lovely Sophie and all the team. Warm welcome and very knowledgeable. We will definitely book again using Perfect Get Aways
12 September 2026
Reply from Perfect Getaways
Thank you for your lovely comments about Sophie
Reply from Perfect Getaways
Thank you for you 5* review about Mica
Listened and helped me to choose
Alison at St Helens gave me choices and helped me find a good deal. She listened to my requirements and gave clear information.
11 September 2026
Unprompted review
Reply from Perfect Getaways
Thank you for your lovely feedback about Alison
A wonderful experience
A wonderful experience. Felt very confident with the knowledgeable advice given. Very happy with our tailor made holiday.
5 September 2026
Reply from Perfect Getaways
Thank you Janet we really appreciate it
A lovely welcome and nothing too much…
A lovely welcome and nothing too much trouble. Found us a 'perfect' last minute holiday that suited all our needs! Thank you Perfect Getaways!
10 September 2026
Reply from Perfect Getaways
Thank you for your lovely review Susan. We hope you have a great holiday
Great service again from the Isle of…
Great service again from the Isle of Man branch. Nothing was too much trouble we have a great trip organised for next year. Thanks Scarlett.
9 September 2026
Reply from Perfect Getaways
Thanks for your lovely review about Scarlett
Reply from Perfect Getaways
Thanks for your lovely comments about Lucy
Excellent as aiways
Excellent as aiways. Alison is very knowledgeable especially with cruises. I wouldnt go anywhere else
4 September 2026
Reply from Perfect Getaways
Thank you for your 5* review
Great communication!
We had a few different places we wanted to look at. Jessica was amazing kept in touch emailed various idea until we found something we wanted. Lovely, friendly and nothing was too much trouble for her.
22 August 2026
Reply from Perfect Getaways
Thank you for your lovely comments about Jess
Jack's the man
As previously commented, Jack was excellent in everything he done to find us the holiday we where after. A great big thanks to him
3 September 2026
Reply from Perfect Getaways
Thanks for your lovely revoew about Jack
Seamless
Staff at perfect getaways made the experience of booking a holiday so easy. They helped us find the best holiday all within our price limit and it was seamless from start to finish. Always on hand and very responsive to emails. I wouldn’t book through anyone else!
10 September 2026
Reply from Perfect Getaways
Thank you for your lovely comments and for booking your holiday with us. We hope you have a great time.
Fantastic Travel Agents
We’ve just booked another holiday with Perfect Getaways. Suzy our agent, always goes the extra mile every time, to sort out our bookings, she is such a hard worker. Thanks again for your time Suzy. I would highly recommend you get in touch with Perfect Getaways, when you’re ready for a holiday.
10 September 2026
Reply from Perfect Getaways
Thanks for your lovely comments about Suzy and for booking your holidays with us.
This is the second Disney trip I have…
This is the second Disney trip I have booked via Perfect Getaways. The team are super efficient and friendly.
2 September 2026
Reply from Perfect Getaways
Thanks for booking with us Amber. We hope you have a great time at Disney
Australia & New Zealand lifetime experience
Bethany listened to what we wanted and exceeded expectation in terms of locations / timings compared to Trailfinders. Her response times were good and she kept us advised of timescales for delivery of information.
27 August 2026
Reply from Perfect Getaways
Thank you for your 5* review about Bethany and the service provided.
Micheal is amazing all done and dusted…
Micheal is amazing all done and dusted just have to pack
9 September 2026
Unprompted review
Reply from Perfect Getaways
Thank you for your lovely comments about Michael
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.