Pepper Money is by far the best bank for all your lending needs because they treat you like a human and not a number. Have options if things change regarding your circumstances and have solutions th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience was so helpful Susan was kind understanding and very professional. Susan explained everything very clearly, she also gave me options that suited me best in regards to my situation. I Hig... See more
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My lending specialist Catherine and her colleague Divya made our loan journey a breeze. They gave us a very smooth end to end loan experience without any stress or hassles. I will definitely recommend... See more
Company replied
The company is always accurate and precise. And very easy to contact. There is many avenues in which one can take to access their loan or make changes. They Friendly staff and never had any issues w... See more
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Company details
Written by the company
We were established in 2000 to help Australians achieve their financial dreams by providing flexible financial solutions that factor in the ups and downs of real life. Since then, we’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand.
Contact info
Australia
- www.peppermoney.com.au
4.7
Excellent
934 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Pepper Money Australia
Hi Obed,
Thank you for your review.
Kind regards,
Mile
Easiest lender that I’ve ever dealt with
Easiest lender that I’ve ever dealt with
8 July 2026
Unprompted review
Reply from Pepper Money Australia
Hi Paul,
I am happy to hear that we are the easiest lender you have been with. We appreciate your business and thank you for the 5-star review.
Kind regards,
Mile
Pepper Money were very easy to deal…
Pepper Money were very easy to deal with. The loan process was very straight forward and quick. They always deal with questions promptly and professionally. We are very happy customers.
8 July 2026
Unprompted review
Reply from Pepper Money Australia
Hi Tracey,
It's great to know the team was able to answer your questions throughout the application process. We truly appreciate your support and are delighted to have you as happy customers.
Kind regards,
Mile
great lender for those non straight…
great lender for those non straight forward loans
8 July 2026
Unprompted review
Reply from Pepper Money Australia
Hi Peter,
We understand that everyone's situation is unique, and we take pride in being able to offer flexible solutions that make home and car ownership possible for more Australians.
Kind regards,
Mile
Very easy to use portal the workers are…
Very easy to use portal the workers are straight up and to the point they are open and honest about everything you need to know
8 July 2026
Unprompted review
Reply from Pepper Money Australia
Hi Nikhita,
Thank you for the lovely review, transparency is crucial, so it's great to know you felt well informed throughout your experience. We appreciate your kind words and thank you for choosing Pepper.
Kind regards,
Mile
Quick and easy to deal with
Application is quick and offer variations on how long to pay for your loan once approved.
Gives you the chance to pay at your own pace
15 November 2025
Unprompted review
Reply from Pepper Money Australia
Hi Dianne,
Thank you for giving us 5-stars and the opportunity to give you the flexibility you want with your loan.
Kind regards,
Mile
Efficient and fast
Got a home loan via a broker and the whole experience was smooth and fast. User friendly online tools facilitate the process and saves time.
30 June 2026
Unprompted review
Reply from Pepper Money Australia
Hi,
It's great to hear that your home loan journey through your broker was smooth and fast. It's nice to know that our online tools helped make the process more efficient and saved you time. We thank you for your feedback and thank you for choosing Pepper Money for your home loan.
Kind regards,
Mile
Saman's is very helpful and explaining…
Saman's is very helpful and explaining me everything good 👍 job
8 July 2026
Unprompted review
Reply from Pepper Money Australia
Hi Noel,
I am happy to hear that our team were helpful and gave you a positive experience.
Kind regards,
Mile
Reply from Pepper Money Australia
Hi Jan,
Thank you for your nice review.
Kind regards,
Mile
Personalised and trusting lending institution
Each time I call I get a human who listens, empathises and I can tell they are really trying to help me with my personal situation.
8 July 2025
Unprompted review
Reply from Pepper Money Australia
Hi Wendy,
Giving personalised support is incredibly important to us, and it's wonderful to know our team has made a positive difference. We thank you for your kind words.
Kind regards,
Mile
Reply from Pepper Money Australia
Hi Harish,
Thank you for your review and for giving us 5-stars!
Kind regards,
Mile
Pepper Money made the process easy and…
Pepper Money made the process easy and streamlined to get through all the documents and do everything to fulfill the easy application process.
8 July 2026
Unprompted review
Reply from Pepper Money Australia
Hi Christian,
We appreciate you choosing Pepper Money and thank you for the fantastic feedback.
Kind regards,
Mile
Applying for my car loan with Pepper… May 2023
Applying for my car loan with Pepper Money was quick and straightforward from start to finish. The application process was easy to complete, communication was excellent throughout, and I was kept informed every step of the way.
The online customer portal makes it simple to manage my loan, view my account, and keep track of everything in one place. Overall, it's been a smooth and hassle-free experience, and I would happily recommend Pepper Money to anyone looking for a car loan.
20 May 2026
Unprompted review
Reply from Pepper Money Australia
Hi Barbara,
Thank you for taking the time to share such a great experience! We're thrilled to hear that your loan application was quick, straightforward, and well supported by clear communication. It's great to know that you’re finding the online portal easy to use.
Kind regards,
Mile
5 stars
5 stars. Customer service is great; they really try to understand your financial situation. That, plus the speed of the approval process, makes Pepper Money the best solution to combine your existing debt.
8 July 2026
Unprompted review
Reply from Pepper Money Australia
Hi Luis,
Thank you for the fantastic feedback and for giving us 5-stars! I am delighted to hear that the team took the time to understand your financial situation and provide a solution that was right for you.
Kind regards,
Mile
Value for money
8 July 2026
Unprompted review
Reply from Pepper Money Australia
Hi Jodz,
Thank you for your review!
Kind regards,
Mile
The Customer Support Staff are well…
The Customer Support Staff are well trained polite and responsive. They are also very knowledgeable
6 July 2026
Unprompted review
Reply from Pepper Money Australia
Hi Christina,
We're delighted to hear that you found our Customer Support team polite, responsive, and knowledgeable. we value your feedback and thank you for giving us 5-stars!
Kind regards,
Mile
Great service!
I received a call from Simon today re enquiry of my current car loan. A very respectful individual who spoke well, represented the company well, and a sincere client-focused approach in our conversation. Thank you Simon.
6 July 2026
Unprompted review
Reply from Pepper Money Australia
Hi Ben,
We're delighted to hear that Simon provided such respectful and professional service and it's great to know Simon represented Pepper Money so well during your conversation. We'll be sure to pass on your great feedback to him.
Kind regards,
Mile
Hi the lady mumta was very helpful and…
Hi the lady mumta was very helpful and understanding my hardship situation the outcome was very satisfying as coustmer very happy and grateful thanks pepper money
3 July 2026
Unprompted review
Reply from Pepper Money Australia
Hi Steven,
I am delighted to hear that our assist team was so helpful and understanding during your hardship situation. It's great knowing we were able to support you and achieve an outcome that left you feeling satisfied.
Kind regards,
Mile
Susan was great eased my anxiety due to…
Susan was great eased my anxiety due to late payment
3 July 2026
Unprompted review
Reply from Pepper Money Australia
Hi Loren,
Thank you for sharing your experience. It's great that Susan was able to alleviate your anxiety and provided support regarding your late payment.
Kind regards,
Mile
Easy to deal with no hassle.
2 July 2026
Unprompted review
Reply from Pepper Money Australia
Hi Dane,
Thank you for giving us 5-stars!
Kind regards,
Mile
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