Pen Underwriting Reviews 

199
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the responsive support team and the incredibly quick turnaround times for handling daily inquiries. People note that the staff are exceptionally helpful, friendly, and knowledgeable when dealing with insurance renewals and policy details. Consumers frequently state how easy it is to communicate and collaborate with the underwriters to achieve the best possible outcomes. Though some customers experienced frustrating delays or rejections regarding their insurance payouts and claims handling. A few people also mentioned that response times from advisors were occasionally slow, leading to additional chasing. Some reviewers felt that communication during specific disputes could be improved to better support clients.

What people talk about most

Response time

Customers report extremely positive experiences with response times, noting fast and efficient communication... See more

Service

Reviewers mention positive feedback about service, noting quick, efficient, and knowledgeable responses via... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as exceptionally... See more

Customer service

Users describe positive interactions with customer service, noting that queries by email and phone are... See more

Claim

Clients share ambiguous opinions on claim experiences, ranging from praise for quick turnarounds and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pen u/w are easy to deal with. Always able to speak with an underwriter by email or telephone and if no joy the BDM is happy to help and point you in the right direction. Competitive rates and helpf... See more

Rated 5 out of 5 stars

Renewal and new business enquiries are dealt with promptly and enthusiastically. Expectations are communicated well from the outset which makes our work with clients easier. Good range of insurance pr... See more

Rated 5 out of 5 stars

I find the underwriters at Pen very proactive and supportive in retaining existing business, but also to win new business. Always looking at ways to work together to achieve the best outcome for the... See more

Rated 5 out of 5 stars

Pen are always very responsive, happy to help when reviewing premium/excesses/covers and are always there to support. I would recommend Pen Underwriting to any of my claims in respect of coverage and... See more


Company details

  1. Insurance Company

Written by the company

Pen is one of the UK’s leading MGAs with a bold vision to become a £1.75bn GWP underwriting and distribution business.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

199 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(199)

103 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent, professional and friendly.
Outstanding first class service.
Good communication and team work.

12 June 2026

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