Very expensive phone call was a…
Very expensive phone call was a complete waste of time and money
11 July 2025
Unprompted review
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Company details
Information provided by various external sources
The Pensions Advisory Service (TPAS) provides free information and guidance to the public on pension issues and pension disputes.
Contact info
2.1
Poor
9 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Still on hold,3 days so far
Still on hold,3 days so far. Trying to change details.
Definitely not fit for purpose.
1 May 2025
Unprompted review
Complete waste of time
Complete waste of time. Been ringing every morning and every afternoon for over a week....no reply. Add to that it seems on some (may be all?) afternoons they seem to close soon after lunch - nice job if you can get one I suppose. If that is not frustrating enough every time you ring (I'm up to dozens of calls) you have to listen to 2 mins of drivel before you are told there is no-one to answer your call.
23 February 2023
Unprompted review
I waited for a,week for a booked…
I waited for a,week for a booked appointment but the call was a total waste of time. I was not expecting advice but they wouldn't even answer my questions. They work from a script and didn't offer me any help. A web site would have been just as useful.
19 August 2021
Unprompted review
Save your time, try someone else...
Used online service, as advised on the site, due to COVID restrictions, 7 October. Auto reply said response within five working days. Didn't happen. Nudged the service (again, online), 1 November. Same robot reply. Waited 'til 7 November, when I nudged them (once more, online). Would have hoped for a reply by today...giving up now. USELESS
13 November 2020
Unprompted review
complete waste of time
complete waste of time, utterly useless! Told me to speak to my IFA, rather than give me some independant unbiased advice.
23 January 2020
Unprompted review
Dont bother
Dont bother, if the question is difficult they just leave the chat before you have finished.
10 June 2019
Unprompted review
Another pointless government office
Another pointless, toothless organisation, can only really give generic information that is readily available on the web, can't answer any specific questions or help with disputes, just reel out the same line 'have you tried writing to your pension provider'. I expect we all have and in frustration, turn to these government backed pension help centres who can't actually help. Don't mean to be disrespectful, but it's like going to the volunteers at Citizens Advice, all they do is google the problem and give you a link that you've already found that doesn't resolve your problem. Do what we did, pay the money and consult with an independent pension advisor.
22 March 2019
Unprompted review
pensions in plain english
A good resource for demystifying the world of pensions with information written in plain English.
21 October 2017
Unprompted review
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