peerby.com Reviews 73

Reply from peerby.com

8 hours ago

Hi Eva,

We’re really sorry to hear that this was your experience. That’s certainly not how things are meant to work, and we understand how frustrating it must have be, especially with the issues around verifying your phone number.

We would have been more than happy to help you resolve this if you had reached out to our support team. In cases like this, a quick message to support usually allows us to fix things right away or guide you through any issues step by step.

Kind regards,

The Peerby Team

Reply from peerby.com

Mar 4, 2026

Hi Ibrahim,

Thank you for your message. I’m sorry to hear that this has been your experience.

In our system, we only see one email from you sent on March 3rd (yesterday). My colleague responded to that message within 24 hours and offered you a full refund for the membership fee.

We also sent a renewal reminder two weeks before the membership was renewed, which included the option to cancel the renewal if you did not wish to continue the membership.

It’s possible that earlier emails may have been sent to a different email address or to a no-reply address, as we do not see any messages from you prior to March 3rd in our support inbox.

If you have not yet received the refund confirmation, please let us know and we’ll be happy to help further.

Kind regards,
Peerby Support

Reply from peerby.com

Jan 7, 2026

Hi Idriss,

Thank you so much for the kind words and the 5-star review! We’re really happy to hear you had such a great experience. Thanks for taking the time to share this, it means a lot to us!

Kind regards,

The Peerby Team

Reply from peerby.com

Updated Dec 9, 2025

Hi Sunda Empire,

Thank you for taking the time to share your experience. We are really sorry to hear that the process felt frustrating for you and that it did not go the way you had hoped. That is never the experience we want our members to have.

We are glad, however, that we were able to reimburse you for the full value of the drill that was not returned. Our guarantee is designed to compensate the purchase value of the missing item so that you can replace it, and in our terms we clearly state that we do not reimburse lost rental income, missed work time or other additional costs. When renting through Peerby, users agree to these terms so everyone knows what to expect in the rare case something goes wrong.

We understand that the communication and timeline around your case could have been smoother, and we will use your feedback to keep improving our processes.

If you ever decide to return to Peerby in the future, we will be here to help and make sure your experience is a better one.

Kind regards,

The Peerby Team

Reply from peerby.com

Updated Nov 3, 2025

Hi Magnus,

Thanks for your review. I see my colleague helped you successfully with the phone number verification. It’s a pity you didn’t find an item to rent this time, especially since you’ve used Peerby successfully before. We’re always happy to discuss a membership cancellation or refund if you weren’t able to find what you needed — feel free to reach out anytime!

Kind regards,

The Peerby Team

Reply from peerby.com

Jun 17, 2025

Hi Pedro,

Thank you for your nice review!

Kind regards,
The Peerby Team

Reply from peerby.com

Mar 5, 2025

Hi Chloé,

Thank you so much for taking the time to review your experience on Peerby. We're very happy to hear that you love our service!

Reply from peerby.com

Oct 22, 2024

Hi Tyler,

Thank you so much for your fantastic review! We're thrilled to hear that you found Peerby easy to use and that it helped with your event needs. It's great to know that the communication, payment, and logistics were all smooth for you. We’re also happy that our support team made a good impression!

We look forward to being a part of your new neighborhood adventures and helping you find anything else you might need in the future :)

Reply from peerby.com

Sep 25, 2024

Hi Celestine,

Thank you for sharing your feedback. We completely understand your concerns and would like to clarify why Peerby operates with a membership model.

This membership helps us keep the platform safe, dependable, and sustainable. Through this, we can:

- Maintain the quality and security of transactions
- Provide better customer support
- Continuously improve and innovate the platform
- Offer a warranty of up to €2000 for rented or lent items

We realize that many people expect online services to be free, but the reality is that operating a platform like Peerby involves significant costs. Instead of relying on selling user data, as some large companies do, we choose to be upfront about our fees and prioritize the protection of your personal information.

Our team is dedicated to building a platform that encourages more sustainable and community-focused consumption. Doing this requires resources, and we believe that good work deserves fair compensation to ensure we can continue making a positive impact.

We aim for complete transparency and apologize if the details of the membership weren’t as clear as they should have been. We're actively looking at ways to better communicate this.

We truly hope you’ll reconsider and give Peerby another try. If you have any further questions or suggestions, we’d be more than happy to chat.

Reply from peerby.com

Updated Aug 27, 2024

Hi Davide

I’m really sorry to hear you feel this way. It looks like the rental didn’t work out due to timing issues between you and the renter, and since we were informed four days after the rental date had passed, the payment was already processed to the renter.

In the future, you can cancel an order directly in the chat or let us know within two days after the rental date ends, and we’ll handle it for you. We also offered a full refund for your membership which you accepted, and which we hoped would help address your concerns.

We genuinely strive to provide a great experience and are in no way a scam. If you have any other concerns or need further assistance, please don’t hesitate to reach out to us.