Pedal On Reviews 

4,907
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing expert advice, ensuring that every bike is properly fitted and carefully customized to individual needs. People also deeply appreciate the exceptional customer support, great product selections, and exceptionally smooth communication throughout the entire purchasing journey. However, some reviewers were not happy with courier services, noting specific issues like extended delivery windows or rough package handling during transit. Despite these occasional transit problems, consumers consistently note that orders arrive well-packaged, and any unexpected concerns are resolved quickly by the responsive team.

What people talk about most

Product

Customers report positive experiences with the product and overall purchase quality. Reviewers mention that... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and efficient... See more

Service

Clients share positive opinions on service, highlighting a consistently first-class experience from start to... See more

Staff

Consumers find staff to be exceptionally helpful and knowledgeable, noting that nothing is ever too much... See more

Customer service

People report positive experiences with customer service, noting that the team is very helpful and proactive.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience of dealing with Pedal On has been great. Pre sales advice to select the right model and size to suit me, setting up the chosen bike to fit me . Then post sales help and advice for... See more

Rated 5 out of 5 stars

I went in with a bike in mind but after talking to Scott about what I was after in a bike, he suggested a different bike and I'm glad he did, the trance x was just what I was looking for as I had foc... See more

Rated 5 out of 5 stars

Dropped my Sons Giant race bike in with a fault with its di2. Scott took it straight in, and processed a warranty claim on a faulty battery within 48hrs! No dramas, just good old fashioned, profession... See more

Rated 5 out of 5 stars

WOW WOW WOW what great service, I have watched from afar at the amazing service that my son has received since buying his first bike 10 weeks ago. They were fabulous during the sale and made sure he... See more


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store
  4. Road Cycling

Written by the company

Pedal On is one of the UK's leading enthusiast bike shops. We specialise in bikes and equipment for road, gravel, cross country, trail and cyclocross riding. With three decades of experience and a commitment to providing exceptional service, we believe we have something to offer almost all enthusiast cyclists. With 250 bikes on display and thousands of accessories on offer we're one of the best stocked bike shops in the country. We are authorised dealers for Giant, Scott, Liv, Trek, Cannondale and Cadex bicycles and stock accessories and parts from World leading brands such as; Shimano, SRAM, Castelli, Endura, Syncros, Bontrager, Lazer, Park, Oakley, Topeak, Silca….plus too many more to mention. Our business is an Employee Owned Trust. This means the business is run for the benefit of our staff. We have no investors or corporate HQ to satisfy. Instead, we can focus on supplying our customers the right products for their needs, offering great value and being a great place to both shop and work.


Contact info

5.0

Excellent

TrustScore 5 out of 5

5K reviews

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5.0

All reviews

(4,907)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trek freehub replacement

I purchased a Trek bicycle from Pedalon over 2 years ago. Sadly after many had winter miles the freehub and bearing’s failed. I searched the internet to find a replacement but couldn’t be certain which was the correct product. I then e-mailed Pedalon who responded quickly stating although not advertised they had one in stock. I ordered it at a very reasonable cost and received it 2 days later and fitted it. Excellent service.

11 November 2024
Rated 5 out of 5 stars

The online team at Pedalon

The online team at Pedalon - Ben, Paul and Adrian were second to none! Nothing was too much trouble and they went the extra mile to ensure that my purchase went through as smoothly as possible. Definitely the best ‘buying a bike online’ experience I’ve ever had, and I’ve had a few so know when a service is top-notch and Pedalon was. Will definitely use them again in the future 👌🏼👍 Jonny Burt

15 October 2024
Rated 5 out of 5 stars

Great Cyclescheme purchase experience

Found a great bike deal online which I wanted via cyclescheme. Whole process was all so simple, quick 5min call with Paul and bike was ordered, email link to pay small deposit and voucher awaited. Once voucher was issued virtually no delay in getting bike sent out by next day delivery.
Unfortunately arrived with a bent derailleur hanger, but even that was managed efficiently, and new hanger received next day.
Would definitely recommend if looking at online bike purchase

10 October 2024
Unprompted review
Rated 5 out of 5 stars

Pedal On👍

Ordered a bike via the website, delivery was delayed for a day by TNT. The shop called to apologise when this wasn't even their fault. Bike was received next day but due to bad handling by TNT the mech hanger was damaged. Pedalon sent it out next day recorded delivery. Overall excellent service. Will definitely use them for any future purchases.

16 September 2024
Rated 5 out of 5 stars

SCOT FOIL RC10

I bought my dream bike from pedalon in August at a bargin price, unfortunately 3 days before my biking holiday to France there was a problem with the di2 shifter not responding at all. The staff at pedalon were excellent, they sent a replacement shifter express delivery to my LBS the same day.
Paul from pedalon was especially helpful, reassuring me the shifter would arrive on time and to enjoy my holiday.
True to his word, shifter arrived next day and I got to take my dream bike to France on a fantastic holiday.
Thank you so much Paul and all the staff at pedalon

Peter G

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Does what an online shop should do.

What's most important when shopping is that someone has what you want and they can get it to you with the minimum fuss. Pedalon were one of the few places that had the BB tool I wanted and with free delivery the price was quite reasonable. The website feels a bit basic but it all worked fine and the part arrived really quickly. Perfect, thank you.

6 September 2024
Rated 5 out of 5 stars

Quick delivery and great prices

I had never heard of Pedalon before ordering, but they had a few parts that I had been after for a while at a very competitive price. Thought I'd give it a go and was pleasantly surprised with a free delivery, which was also super quick. Very happy customer and will use them again if possible.

4 September 2024
Rated 5 out of 5 stars

Ordered a new bike from Padalon

Ordered a new bike from Padalon. The website was easy and clear to use and it arrived within days which considering I live overseas from England was superb service. All in all I was really impressed with them.

4 September 2024
Unprompted review

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