I had to knock a star off for the price increase (wishful thinking that it might go down). I have used Pedal Cover for a number of years. In that time I have only had to make one claim when all my b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good service all the way through the claim
Company replied
I have been contacting Pedal Cover regarding home and cycle insurance for quite a few years now, and have been given lots of valuable advice, cost savings tips etc during that time. The staff are alw... See more
Company replied
The team at pedal cover were very communicative and accommodating to the situation I was in (after crashing my bike). The process of providing details was relatively simple and Jonathan was a great he... See more
Company replied
Company details
- Cycle Insurance Company
- Home Insurance Agency
- Insurance Agency
- Sports Insurance Company
- Travel Insurance Company
About Pedal Cover
Written by the company
Pedal Cover provides specialist insurance for cyclists in the UK.
We arrange bicycle insurance, home insurance for cyclists, and cycle travel insurance.
Our products are designed around how cyclists actually ride, store, and travel with their bikes, rather than generic household or travel assumptions. We work with established UK insurers to provide clear, appropriate cover for different types of cyclists and households.
We arrange bicycle insurance, home insurance for cyclists, and cycle travel insurance.
Our products are designed around how cyclists actually ride, store, and travel with their bikes, rather than generic household or travel assumptions. We work with established UK insurers to provide clear, appropriate cover for different types of cyclists and households.
Contact info
Abbey Road, Ewenny, CF35 5BN, Vale of Glamorgan, United Kingdom
- 0800 121 4424
- enquiries@pedalcover.co.uk
- www.pedalcover.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I wanted cover for a set period of 5…
I wanted cover for a set period of 5 days. I entered the dates I needed cover for, paid the amount quoted and was under the impression that I was paying for that period only. It even shows on my policy as with a start-finish date. Then surprise surprise one month on Pedal cover charge me the same amount again. Auto renew on a time limited policy! Feeling ripped off. Im going to try and get my money back but not hopeful.
7 November 2025
Reply from Pedal Cover
Hi Magnus, your travel policy documents will show the exact dates you entered for the 5 days of cover, however, our bicycle policies are for a minimum of one months cover, these dates will show on your documents for this policy. Our bicycle policies work on a rolling monthly basis and will keep renewing until auto renewal is switched off, hence the payment that was taken this month. I have cancelled this months bike policy and refunded the payment, please allow up to 5 working days for this to appear in your account. If there is anything further we can assist with, please let us know. Team Pedal Cover
Very good customer service and product offering
I’ve used PedalCover for many years now, along with their sister company, Yellow Jersey. When my house was being renovated and empty, I needed to switch to bike-only cover with Yellow Jersey (and specialist home insurance), who were equally excellent.
The customer service from both companies is second to none, by both phone and email. (Touch wood!) I’ve never had to claim with PedalCover, but I did have to claim with Yellow Jersey after an accident, and their support was fantastic... exactly what you need when someone’s injured and an expensive bike is badly damaged!
PedalCover always reply to my emails quickly and in a friendly manner. They even helped me to temporarily insure some borrowed bikes without any fuss.
Compared to standard home insurance with added bike cover, or separate home and bike policies, PedalCover is also highly competitive on price.
Based on my experiences over the last six years, I wouldn’t hesitate to recommend them.
4 November 2025
Reply from Pedal Cover
Hi Alex, Many thanks for the kind review and for your continued support over the years - it truly is appreciated. Stay safe & Happy Cycling, Team Pedal Cover
I’ve never had to make a claim but they…
I’ve never had to make a claim but they answer queries quickly and provide clear policy docs. Premium cost seems inline or cheaper than others that offer the same coverage
18 October 2025
Reply from Pedal Cover
Hi Nick, Thanks for taking the time to leave us a review, glad you were happy with the service and price! If you need anything further, don't hesitate to ask. Happy Cycling, Team Pedal Cover
I needed insurance to cover a bike hire while on holiday.
I needed insurance to cover a bike rental while on holiday. A brief call to Pedal Cover where the agent was really helpful and got me set up with what I needed. Price was very competitive and reasonable. Let us get on with our holiday and biking with peace of mind. Would definitely use again.
12 October 2025
Unprompted review
Reply from Pedal Cover
Hi, Thanks for the lovely review, if you need anything further, don't hesitate to ask. Enjoy your trip! Team Pedal Cover
Easy to arrange bike insurance over the…
Easy to arrange bike insurance over the phone with all my questions answered for piece of mind cover.
10 October 2025
Reply from Pedal Cover
Hi Darren, Thanks for taking the time to leave us a review, if you need anything further, don't hesitate to ask. Happy Cycling, Team Pedal Cover
The experience was good except I would…
The experience was great. Price is reasonable and allows a fair amount of customisation (e.g. include battery theft for ebikes). Initially, I couldn't find an email confirmation of my policy, but following advice from pedal cover, I found it in the span folder.
18 October 2025
Reply from Pedal Cover
Hi Luis, you're confirmation email would have been sent upon purchase, double check your junk/spam folder in case it has gone there. Any problems, pop us an email to enquiries@pedalcover.co.uk and we can resend the documents. Happy Cycling, Team Pedal Cover
Used their website for a quote, spammed
Used their website for a quote, didn't choose to do business with them. Only to be spammed with repeated emails and unwanted calls.
Companies who do this do not deserve my business.
13 October 2025
Unprompted review
Reply from Pedal Cover
Hello Tom, I am sorry that you are disappointed with our service. I can see that one of our staff members left you a post-quote voicemail and an email. We do this to make sure people understand our offerings and to provide personal service. Our intention was simply to check in and provide a point of contact. I will ensure that you do not receive any further phone calls. Team Pedal Cover.
Simply easy
Very easy to do, if you need customer service you speak to real people. Perfect.
24 September 2025
Reply from Pedal Cover
Hi Daniel, Thanks for taking the time to leave us a review, if you need anything further, don't hesitate to ask. Happy Cycling, Team Pedal Cover
Reply from Pedal Cover
Hi Paul, Thanks for taking the time to leave us a review, if you need anything further, don't hesitate to ask. Enjoy your trip, Team Pedal Cover
Tricycle insurance
They answered my questions and sorted out my request quickly and efficiently!
24 September 2025
Reply from Pedal Cover
Hi Pat, Thanks for taking the time to leave us a great review, if you need anything further, don't hesitate to ask. Happy Cycling, Team Pedal Cover
Yeah very easy to organise single trip…
Yeah very easy to organise single trip travel insurance for my Mallorca cycling trip! Very friendly and helpful over the phone which I prefer to do it this way. Got all my emails through with the relevant attached pdf documents. Yeah good service! 😀
1 October 2025
Reply from Pedal Cover
Hi Douglas, Thank you so much for your kind review, we're always happy to help. Enjoy your upcoming trip! Happy Cycling, Team Pedal Cover
Very responsive just inflexible
Very responsive just inflexible. You voided the cover because I was already abroad but hadn’t started the cycle
24 September 2025
Reply from Pedal Cover
Hi Robert, I think it is unfair to have left us a 1* review. As stated in the eligibility criteria at the point of purchase, cover can only be issued where a trip has not yet commenced - you acknowledged you were fully aware of this and purchased the cover regardless. As the policy would not have been valid, we cancelled and issued a full refund immediately. Many thanks, Team Pedal Cover
Very easy to navigate and understand…
Very easy to navigate and understand thel website.Overall a good interaction.Even better if the trip goes well!
11 September 2025
Reply from Pedal Cover
Hi Myles, Thanks for taking the time to leave us a great review! Happy Cycling, Team Pedal Cover
No hard sell
Never had to claim thankfully. The coverage beats others and the customer service folks are helpful and there is no hard sell
1 September 2025
Reply from Pedal Cover
Many thanks for the kind review and for your continued support over the years - it truly is appreciated. Stay safe & Happy Cycling, Team Pedal Cover
The increase in premiums in view of the…
The increase in premiums in view of the fact that we have no claims is hard to accept
29 August 2025
Reply from Pedal Cover
Hi Peter, Thank you once again for choosing to renew with us this year, especially in light of the increase in premium. As we discussed, this change is the result of Canopius applying a different rating model compared with our previous underwriter, NIG, alongside the updates made to your property data. We truly appreciate your continued trust in us. Stay safe & Happy Cycling, Team Pedal Cover
Good customer service and good value
22 August 2025
Reply from Pedal Cover
Hi Lee, Thanks for taking the time to leave us a review, if you need anything further, don't hesitate to ask. Happy Cycling, Team Pedal Cover
great communication and at a fair price
brilliant communication, fair price, quick and easy to sort out. The team have been so helpful and friendly
20 August 2025
Reply from Pedal Cover
Thank you for such a lovely review - I'll pass your kind words on to the team. Stay safe & Upright :) Team Pedal Cover
Really impressed with the fact that I…
Really impressed with the fact that I got a follow up phone call which didn’t pressurise me at all into buying a policy after a quotation. This gives me the confidence that if I ever need to make a claim it’ll be via good communication.
16 August 2025
Reply from Pedal Cover
Hi Jeremy, Thanks for the great review! Always happy to help if you need anything or have any questions. Stay safe & Happy Cycling, Team Pedal Cover
Accurate quote and very competitive…
Accurate quote and very competitive prices! Over £200 cheaper than my previous insurance provider for 2 ebikes. Add ons were easily applied and website easy navigate with online form easy to complete. Logged in very quickly and setup account with ease. Got initial quotes through bikeradar, so recommend!!
13 August 2025
Reply from Pedal Cover
Hi Kevin, Thanks for taking the time to leave us a review, glad you found the website intuitive and at a better price! If you need anything further, don't hesitate to ask. Happy Cycling, Team Pedal Cover
Pedal Cover
Most insurance companies seem to regard cycles as an irritation. Pedal Cover does the opposite. How refreshing. Navigating Pedal Cover website is as pleasurable as a Sunday morning spin.
14 July 2025
Reply from Pedal Cover
Hi Mark, Thanks for the great review - we are all passionate about cycling so it's nice to see that shows! Stay safe, Team Pedal Cover
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.