We ordered a heated LED bathroom mirror with a promise of next day delivery. When the item did not arrive I called Pebble Grey - and spoke to a real person in the Customer Service Dept... very old sch... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The cabinet arrived on time and was in the best protective packaging I have ever seen. There were numerous fragile glass stickers on it but then when you opened the box it was like a Russian doll as y... See more
First mirror arrived in badly damaged packing. Photos taken and also of broken mirror. Was easily reported and second mirror sent immediately. This arrived safely. Great service, great product and l... See more
After many months, we finally thought we had found the bathroom mirror we wanted at a reasonable price, but when it arrived we found that it wasn't what we thought. We contacted Pebble Grey customer... See more
Company replied
Company details
Written by the company
Our extensive range of market-leading, modern and contemporary mirrors and cabinets are at the forefront of design and the range is constantly updated to provide you with the latest features and trends. Many of our mirrors come with pre-installed extras, such as demister pads, shaver sockets and motion sensor switches, instantly transforming the practicality of your bathroom. All of our mirrors carry the IP44 rating for installation in bathrooms and our pre-installed additional mirror features are rigorously tested to ensure that they comply with UK regulations.
Contact info
Unit 7 Speedwell Road, WF10 5PY, Whitwood, United Kingdom
- 01977 522021
- support@pebblegrey.co.uk
- www.pebblegrey.co.uk
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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Item in stock and delivered next day as…
Item in stock and delivered next day as advertised
19 November 2025
Reply from Pebble Grey
Good morning
We're happy to hear that the item was in stock and delivered promptly as expected. Thank you for your positive feedback!
Kind Regards
Pebble Grey
Great quality and price
Bought a bathroom cabinet/mirror as an almost exact replacement to an an expensive one that went wrong after 6 years.
It was very similar to my previous one at less than half the cost. Great quality for the price and it seems very comparable to my previous expensive one.
The mirror was well packed, so despite the outer box being damaged, there was no chance of it getting damaged with the amount of packing.
I would definately recommend them, I guess time will tell how long the mirror lasts
28 November 2025
Reply from Pebble Grey
Good afternoon
We're happy to hear that you found a great replacement at a better price! We're glad the packaging protected your mirror during shipping. Thank you for recommending us; we appreciate your feedback on the quality and value.
Kind Regards
Pebble Grey
Perfect bathroom mirror
Easy to order on website, great price, arrived the next day and beautiful quality!
20 November 2025
Reply from Pebble Grey
Hi Joanna
We appreciate your positive feedback! We're so happy the website was easy to use, that you found a great price, and that you love the quality and quick delivery.
Kind regards
Pebble Grey
Excellent product and great service
27 November 2025
Reply from Pebble Grey
Good Morning Jane,
We appreciate your positive feedback! We're so happy you are happy with our product and service. Thank you for sharing your experience with us.
Kind regards
Pebble Grey
A really nice illuminated mirror
Such a nice mirror, I ordered a second one for another bathroom.
7 December 2025
Unprompted review
Reply from Pebble Grey
Hi Suzanne,
We're so glad you find our mirror nice! Thank you for buying another one; we appreciate your repeat business and are grateful for your feedback.
Kind regards
Pebble Grey
Reply from Pebble Grey
Hi Anne-Marie,
We appreciate your fantastic review and are so happy the product arrived promptly and that you are pleased with it!
Kind regards
Pebble Grey
Reply from Pebble Grey
Hi Linda
We appreciate you sharing your experience with our product and service. We're glad you enjoyed them both so much!
Kind regards
Pebble Grey
Black Friday bargain.
Bought the vista LED mirror on a Black Friday offer. It was very well packed and protected. It should have been next day delivery but, sadly, Parcel Force did not fulfil their obligation and delivered it the following day.
24 November 2025
Reply from Pebble Grey
Hi Rosemary,
We're happy to hear that the LED mirror arrived well-packaged. We regret that Parcel Force didn't deliver it on time. Thank you for your feedback.
Kind regards
Pebble Grey
Very happy
A quick delivery of a good bathroom mirror that suited our requirements. Very pleased.
19 November 2025
Reply from Pebble Grey
Hi Wendy
We appreciate you taking the time to leave us a 5-star review! We are so glad to hear that you were pleased with the mirror and quick delivery.
Kind regards
Pebble Grey
Great quality product and easy to fit
26 November 2025
Reply from Pebble Grey
Hi Steve,
We appreciate your feedback and are glad the product was easy to fit and of great quality. Thanks for the 5-star rating!
Kind regards
Pebble Grey
I did not recieve the item.
I did not recieve the item.
After contacting customer service, I did swiftly get a refund.
19 November 2025
Reply from Pebble Grey
Hi
We regret you didn't receive your item. We appreciate your feedback and are glad our customer service promptly issued a refund for the inconvenience.
Kind regards
Pebble Grey
Beautiful wall lights
Beautiful wall lights. Very pleased. Lovely quality and look expensive
17 November 2025
Reply from Pebble Grey
Hi Linda
We're so happy to hear that you're pleased with the beautiful wall lights! Thank you for letting us know you find the quality lovely and expensive-looking.
Kind regards
Pebble Grey
Great customer service
26 November 2025
Reply from Pebble Grey
Hi Matt
We are so happy to hear our team did a great job.
Kind regards
Pebble Grey
Reply from Pebble Grey
Hi Rebecca,
We're happy to hear that ordering was easy and our communication was great. Thank you for your positive feedback!
Kind regards
Pebble Grey
I bought a mirror which had next day…
I bought a mirror which had next day delivery if ordered before 3pm. Which I did. The reason was a bathroom renovation and we had visitors, so wanted it finished before they arrived. It turned up after the weekend. Seven days after the order! If you offer next day delivery, then stand by it. As for the product, if I’d paid the full price (ordered on a Black Friday deal) it would have not been worth it. The price still gave next day delivery, which shows its cost. Disappointing.
25 November 2025
Reply from Pebble Grey
Hi Phil ,
We appreciate your feedback and are sorry the mirror arrived late, especially with your visitors coming. We aim to fulfill next-day delivery promises and regret we didn't meet your expectations. We'll review our delivery process. We're also sorry the product didn't meet your expectations regarding its value.
Kind regards
Pebble Grey
Still waiting for delivery!
Still waiting for delivery!!
Ordered a new illuminated bathroom mirror for my wife from Pebble Grey, noting the free next day delivery was a persuasive benefit.
The order confirmation arrived straight away and tracking details with DX Express were issued inline with my expectations.
However, the tracking information simply reads out for delivery, and when the day passes it automatically updates to the next day for a forecast. Clearly it is all automated!!
When trying to speak to DX Express, who are apparently a specialist company selected by Pebble Grey, the simple response was you'll get another email when the item is scanned and sent for dispatch. Again, clearly the tracking is automated and the two companies do not care who they lie to.
Extremely disappointing so far!!
5 December 2025
Unprompted review
Reply from Pebble Grey
Good morning,
Thank you for taking the time to leave your review. We’re very sorry to hear how frustrating the delivery experience has been for you — this is certainly not the level of service we want our customers to receive.
We can confirm that your order was successfully delivered on 6th December, but we completely appreciate that the tracking updates from DX Express did not clearly reflect the progress of your parcel. When tracking does not update correctly, it understandably creates confusion and gives the impression that nothing is happening, and we agree that this is unacceptable.
We have raised this with DX Express so they can review what went wrong with the communication and prevent this from happening again.
Thank you again for your patience, and we hope your new mirror is now safely installed and enjoyed. If you need any further assistance, please don’t hesitate to contact our customer care team, we’re always happy to help.
Kind regards,
Pebble Grey
Reply from Pebble Grey
Hi Sarah,
We're so happy to hear that you love your new mirror! Thank you for sharing your positive experience with us; we appreciate it.
Kind regards
Pebble Grey
Nice product
Found what I needed, well packaged and timely delivery. Found fixing screws poor quality and used our own. Pleased with the product. Easy to charge battery and replace back in the unit
25 November 2025
Reply from Pebble Grey
Hi Sharon,
We're happy to hear that you found what you needed and are pleased with the product! We appreciate your feedback regarding the fixing screws and will look into this. Thank you for your review.
Kind regards
Pebble Grey
Prompt felivery
24 November 2025
Reply from Pebble Grey
Good morning,
Many thanks for taking your time to leave a 5* review.
Kind regards,
Pebble Grey
Reply from Pebble Grey
Good morning,
Many thanks for taking your time to leave a 5* review.
Kind regards,
Pebble Grey
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