Peaks & Plains Housing Trust Reviews 

I did'nt think Peaks and Plains could get any worse, unfortunately I have been proven wrong. I raised a complaint about 2 issues and since then have just been fobbed off. Today I received an email from them saying I have never raised a complaint!

Dreadful. Bits of ceiling are falling down from my kitchen I have a toddler and they have left me months in this situation. I have made complaints sent emails etc and they ignore me.

It doesn’t matter who tells Peaks and Plains that my home is in disrepair, they still refuse to act.

Housing Ombudsman severe maladministration ignored ✅
Hazard Awareness Notice ignored ✅

Improvement Notice now served.

At what point does this start being deliberate?

And they say they are compliant with Awaab’s Law.

I’m quite taken aback that I’ve been “privileged” enough to receive a response on Trustpilot, when I am otherwise ignored. Not an unexpected response, though. This is the same generic PR I see across multiple platforms that doesn’t actually address anything raised, while other tenants echo similar experiences to mine.
You say you’re “fully compliant”, but there wouldn’t be a Housing Ombudsman finding of severe maladministration, a Hazard Awareness Notice, and now an Improvement Notice if that were the case.
They aren’t opinions or allegations. They’re formal actions taken because of the condition of my property and your lack of action and compliance.
And yet you still ignore it: the findings, the enforcement, and me, so it’s pointless asking me to contact you privately, isn’t it? I have nothing to hide here on Trustpilot.

I worked in the field, which was wonderful, and then I worked in the office, which was probably the most horrific experience of my career. A completely toxic work environment and I regularly went home in tears.
Please don't even consider working for them. I'm deeply ashamed that I did. In nearly 40 years of employment, this easily has to be the worst organisation I've ever worked for. Terrible company only looks after themselves. Your just a bum on seats. Office staff love to gossip. Line managers are Toxic. And will talk about you behind your back. Expensive houses and bad administration. Pretty shocking company, talk down to people who are less fortunate and clearly love taking advantage of people with pride it seems.

Looks like Jamie the gas man is on a roll. Everything said about his work and attitude was spot on.

Reported a garage lock not working, they claim it works.

I vacated.

Just by chance I thought I would go and check to see if it was still faulty.

GUESS WHAT!!

Its locked. But NOT LOCKED.....

Morons.

Back again! A professional worker for east Cheshire council visited my home and I explained the problems I have with this company. They called me on a private number screaming at me calling me names. I asked if the phone call was recorded and the disgusting woman said no. Until I said it was because I had recorded it, she put the phone down on me. I was then told because "I'm aggressive they won't repair my home" I recorded that too... The professional from the council said "yep, they love to throw that out as soon as you call them out" wow even the professionals know how bad they are, she said she had dealt with many clients who peaks and plains have done the exact same too. Solicitors contracts signed, the story will be published after court. 80% damp legal limit is 20% and they know it. See you in court with all our evidence, and professional evidence Including nurses, social services, bollington medical center Dr king specifically, school, Francis house, citizens advice and mental health documents for myself and Amelia-star. There's no denying what you have done now with all our documents, accounts etc. See you in court

Not sure if the people who work here are arrogant, ignorant, moronic, stupid or just not nice people.

Rented a “secure” garage from them at £42 a month, filled it with my things.

Then they increased the rent to £67.50 a month.

So, I went to empty it and found that it never actually locked because my e-bike had been taken.

Completely baffled by how someone could open when locked, I had a good look at the mechanism, it had a breach area which allowed it to appear completely locked but a tap at the top quickly opens the door.

I informed them about the problem the same week I vacated it.

Asked them if I could have some kind of compensation or partial refund of the hefty rent I had paid them. Maybe £200-300 which would also help cover the cost of replacing the bits that were taken.

No chance. Nothing, just an arrogant tough luck reply from some jobsworth who has no idea how to do their job.

Avoid. No one wants a substandard non secure garage.

this company is impossible to contact they never answer the phone and none of the email addresses seem to exist the whole of the crossings is overgrown with weeds and we all pay lots of cash for things that ar not being done we should all be refunded

A Big Thank you,to Steve & Dave,for fitting our new Boiler.Showed Lynn how the Boiler and new Therm o Stat works.All done with no mess.Cheers Guys.

I wish I had read the reviews first this company is shocking dishonest and unprofessional. I'm now having to take them to court for several breaches under Acts of law and failed arrangements of works to be completed they have offered me an insulting £100. Costs to my the property livable is in the thousands. They have brand new offices but show such contempt to their tenants. I wish I had been offered a property by a real caring trust as this company is not fit for purpose and the board should be ashamed and be sacking managers and staff for dishonesty

Every year they up the service charges, yet fail to provide the basic necessities.
My lift in my block of flats has been out of service for over 6 months, meaning the building isn't wheelchair accessible.
My local church took it upon themselves to start a voluntary litter picking group & Peaks & Plains has taken credit & upped our service charges to include this voluntary group.
I had to spend the last 3 winters with my balcony window open, because they refuse to acknowledge that the thick, black mould around my windows is their fault.
The living conditions of these council properties are not upto parr, but the company knows that most of the residents have no other choice.
On top of all this, Peaks & Plains office's had a huge refurbishment just last year & yet they can't afford working CCTV in the buildings.

Would get more but I believe they are a joke they crnt get nothing right I live in a flat a two bed flat at £511 a month it is a joke my flat is in disarray and it has been reported several times and still nothing I have a hole under my kitchen sink nothing is sealed when the wind blows it comes right through my flat losing all my heat and then I have a disability stuck in a two bed flat I can not afford at all and then when u ask for help u are ignored

They left me without hot water for 3 days because they didn't have the right person to fix the pipe. Replacing such a pipe takes about 30-40 minutes. I DON'T understand how you can treat people like this. Organization below standard

Just been on phone to peaks and plains about a communal TV Ariel which isn't working. After a bit of backward and forward all I got was 25th Oct. This Ariel is important for the residents who are seniors or disable and rely on their TV
The woman I spoke to was very dismissive and rude. We pay rent for peaks and plains to look after our problems. Let's see out there what the public say.

Bad landlord.Greedy !!! Only cares about building new places for more rent... existing customers have to put up with mold, condensation ,so on and so forth,and ,we are talking hundreds of old ex council houses full of mold ( mostly caused by blocking up chimneys and disrepair,), or floors needing screeding etc ) the repairs workers often have no idea and instead of doing a good job with good materials the first time, tenants are left calling back for same job over and over...
And god forbid you exercise your right to buy,!!! Peaks and Plains way back bought all housing stock for 3000 maximum per house, flats and maisonettes for 2000 or less ..
But you pay rent for 20-30 years don't expect a fair break,,it's all as much as they can get off you regardless .

Callum the electrician came to my home on the 19th July 2023 and he saw that the fan in the kitchen was working correctly and he cleaned it for me he was a very nice guy and a very pleasant person it was very nice to see peaks and plains have got such a great guy working for them look after him he does a good job 😀

Gardens, bushes and tree's are overlooked by the grass cutters( not gardeners) rip off garden maintenance charge and rent.. All they want is the rent and to hell with anything else.. Worst housing association i have come across total waste of time.. Dont try ringing as their usually in a meeting...

Almost impossible to get through to anyone by phone, I have been waiting two years for some repairs to be undertaken, complete inability to deal with anti social behaviour from other tenants, thank goodness I have the ability to leave and private rent

Brain, Kevin, Tony & Sam all came back out to complete the garden yesterday and they did an amazing job! Got it all done within hours, they all worked great together as a team. Cleaned up after themselves and I’m really pleased with the results! This team is a credit to peaks and plains!

I have Never once had a problem with peaks and plains always positive experiences. We are in the middle of a pandemic so delays do happen due to short staff, but they continue to try there best and the job always gets done in the end. Thank you to Caren Breddy for being so understanding in regards to the issues I had with the garden! You’ve completely taken them on board and fixed them ALL! Thank you so much 😊