Peacocks Reviews 

Clothing sizes are wrong, I've always brought clothes from peacocks for years, this year the clothes come up at least 2 sizes smaller, I'm still wearing clothes I brought last year and my size hasn't changed at to take back a few shorts and dresses that were far to small

My return was lost by evri but Brandon fro. Customer service a
Has apologized and is sending d me a refund

I had an issue with an order and the customer service was amazing. They answered my questions quickly and professionally. My query has been resolved to my satisfaction

Spoke via webchat to Sakia about a missing order who advised she would stop the first one and send an express replacement. She was very helpful , polite and understanding, so fingers crossed I get my order soon.

I visited your Dumbarton store on Saturday 23rd May to purchase some holiday clothes. When I reached the till, I commented on a pair of trousers I had selected.

Nieve began chatting with me and mentioned that the trousers came in different colours, kindly showing me the options. Knowing I had a Blue Light Card and would receive a discount, she confidently upsold two additional pairs.

Having worked in retail myself, I wanted to highlight how lovely, engaging, and genuinely skilled she is at her job. You have a little star ⭐️ in the making.

Had great customer service from Fatme-Aicha via email. Very friendly and helpful.

I had a problem with signing into my account so emailed customer services. I had a reply from Tracey very quickly and the problem was instantly resolved.
Excellent service.

Received fantastic customer service today via the online chat with Zahra. I had placed an online order but hadn't received a confirmation email so was unable to track my parcel. In less than 5 minutes, Zahra had located my order and was able to confirm the order number and tracking details also Informing me that my parcel had already been delivered to the store and was awaiting collection.

I recently bought a pair of khaki cropped joggers, I have just washed them for the first time and they have gone all bobbly....they look really awful....only good enough to wear when gardening now ......waste of money .

Just used the Chat option to complain about part of my order which is missing. This is a courier error, not the fault of Peacocks. Zahra was extremely helpful & has sorted out a refund for me

Wrong item received, chat were useless, had to pay for my return and increased postage fees for correct item as it was needed quickly. I was told I could claim for both the refund and the new delivery fee once they had item back. I have now been told I can get a 10% code off a new item but no refund on the latest order!! Very infuriating, lets see how long it takes for them to refund my postage for the return! The top when it arrived was ok shame about the customer service!

I bought 2 tops online knowing that if they did not fit i could return them to the store in Waltham Cross. When i went to the store the manager said that the returns machine had not been working for a few months so i had to send them back by post at my own cost. Why should i pay if the equipment is not working. I found the staff very unhelpful. I then had an appointment near the Hornsey Peacocks so was able to return there. I explained the situation to the manager and he informed me that the returns in WX had been out if action for a year. I rang customer services and they were also unhelpful. Compared to other shops like M&S who value their customers Peacocks is awful. Before you buy on line make sure you are able to return to a store

Zahra who dealt with my problem was so fast at solving the issue and rectifing it. Excellent service

I shopped at Peacocks in Bognor Regis, nice helpful young man staff member, friendly and knowledgeable

If I could give zero stars, I would. I have been waiting for a refund since January – yes, JANUARY – and it is now nearly six months later. Every single time I contact customer service, I get the same robotic, scripted lie: “We have processed your refund.” Processed it where? Into a black hole?

No money in my account. No proof of any transaction. Just empty promises and endless waiting. Peacocks has no problem taking your money instantly, but when it comes to giving it back? They’ll gaslight you for half a year and counting.

Do not trust them with a single penny. Their “customer service” is a revolving door of excuses, and their refund process is clearly a fantasy. I am now having to involve my bank and the ombudsman. Save yourself the stress, time, and money – shop literally anywhere else. Peacocks is a disgrace.

Unsure where the clothing reviews on their website come from as I am unable to leave one after a purchase.

I bought the Womens Black Leaf Cropped Wide Leg Trousers in a 14 and was really pleased as they weren't super wide but a perfect length and a lovely summer trouser.

However, they arrived wrinkled so I washed them on a quick wash at 30 degrees (as the label says) but they shrank 3 inches!! Now they look silly on!

anted an item on line but they had sold out of my size. I rang your number not really expecting much but the guy gave me the phone number for the store nearest me ( Worthing) so I could ring and check with them. I still wasn’t even expecting the phone to be answered, but it was by Nadia. She checked to see if the item was in the store in 2 sizes, then went to the stock room. On finding them she put them aside for me. I travelled to the store yesterday and bought one of them.

Excellent service, in a world where no one usually answers the phone let alone checks stock availability, my expectations have been well exceeded. If only others were like this - it feels like no one can be bothered or cares these days. So Nadia - you have restored my faith.

I’ve always found Peacocks very reasonably priced and you get the delivery and tracking right. Again you exceed expectations much more than some of the more pricier outlets.

Well done all round!

I placed an order with peacocks but didn't get any up dates on my order .so I contacted them .was very helpful after talking to someone.my order just arrived 😁

Sakia was extremely helpful and fully answered my query regarding returning items for a refund. Thank you Sakia, you are a credit to Peacock's customer service.

Spent 10 months trying to reclaim an online £20 voucher I purchased and never received via email with still no refund or voucher. Even opened a case with resolver where it escalated the CEO with no response. Please done waste your money open yourself to the same challenges