Peacocks Reviews 

My wife and I are both disabled and in wheelchairs, we went into Peacocks in Hove near Brighton to make some purchases, sadly the disabled fitting room was out of use because it needed repairs to the floor. The female member of staff very kindly blocked off the entrance to the fitting rooms so we could have complete privacy. So we give a massive thank you to the staff for their help

Sakia was helpful when I queried my late order to store. I've less confidence in Evri unfortunately as there lies the problem!

As a shopper , being followed around by the staff is very much uncomfortable.To make it worse they make it deliberate that they are following you around.One thing I’ve noticed is that they don’t follow everyone around , just people of colour.

I contacted customer service today as my return has not reached them. I spoke with Brandon who was very helpful & arranged my refund for me as it has been over 12 days. He will also take over the investigation the the courier to find out what has happened, saving me the trouble

Awful company. I paid extra for express delivery on the 1st of June and my item never arrived so they sent out another package and it finally arrived on 13th June, 3 days after I needed it. Also an item was missing from the order. I ordered two of the same items and only one arrived. I’ve signing a declaration. I got a refund for that back instantly, but they said I have to wait for delivery refund which is ridiculous. I’m still waiting after many emails. Definitely won’t be purchasing anything from peacocks again.
Edit* It’s now 7th July I am still awaiting the refund for the delivery and being told lies by the customer service team.

I wish I had read reviews of Peacocks before ordering an item. I ordered a top in a bigger size as they only had smaller sizes in the Keynsham store. I asked if I would get a refund if I wasn’t happy with the item. I was told yes but the assistant who had been friendly enough, did not tell me there would be a postage charge. I therefore had to pay the Evri delivery charge to store. 3 other major companies do not charge for this service to their own stores. I pointed this out to Sakura, then Nisha & finally Zahra. I repeated that I had not been told of this charge when ordering the item & that had I known then I would not have placed an order. It’s not about the money (£1.99), it’s the principle. I will not set foot in another Peacocks store again. Note to Peacocks - please have the decency to train your staff to point this out to customers when ordering and giving them the option on whether to risk an order.You have just lost another customer and judging by the footfall in store & the online reviews, your company can’t afford to lose the goodwill of many more.

So when my order didn't arrive (evri had it for while) I contacted them and they sent out replacement on express. Then got email to say 3 - 5 days so let's see if I actually get order. Why do companies still use evri? I do believe any large companies using evri do not prioritise customers. And lying to me just to get me off chat, not good.

Wrong item recieved and told by customer services I have returned it at my cost. Poor customer service from you peacocks since you've sent the wrong item a prepaid label should be provided.

Great.got through straight away .chatted to Sakia.hope I spelt that right very helpful.

Customer service were very helpful.

Shocking service, contacted them as I have still not received my parcel. Their response was 'delivery can take 3 - 5 working days' even after I explained to them Evri has said it would be delivered on Monday and still hasn't been delivered. They can't even be bothered to investigate where the parcel has gone or if I will receive this. They are quick at taking your money though.

Will not be doing an online order with them again

Unbelievably poor service from Peacocks & their courier Evri. Ordered an item online, had an email from Evri saying they had the parcel and it was never delivered! , but it had been in their depot for over a week !! Complained to
Peacocks , who cancelled the order which I then learned was sent back to them by Evri 🤔. Peacocks then sent me a replacement, and guess what ??? Yep that didn’t get delivered either ! , they actually offered a third replacement, but I told them not to bother !!

Order No. 202478781
I had to go and look for my parcel down the road. The courier failed to deliver to my address.
Then, when I opened the outer packaging, the smell that hit me was unpleasant.
After opening the see-through plastic bag the clothing was in, the foul chemical smell was so strong, it irritated my eyes, nose and throat.
I believe those clothes had been soaked in formaldehyde or another toxic chemical. Either way, the smell was so noxious, I did not feel comfortable trying on any of the clothing. It was wholly unsatisfactory and not fit for purpose.
I emailed requesting a free return label and was told to return them and I’d be reimbursed if they found a failing.
They refunded my original payment, but they failed to refund my return shipping, which is against The Consumer Rights Act 2015.
Unless the person who checked the clothing has absolutely no sense of smell, there’s no way they didn’t smell how strong those chemicals were!
I’d like to hear the excuse from Peacocks for why they think they can break the law.
You have my order number. I’ll await your response.
I do expect my return shipping to be refunded.

Lost parcel. Was quickly resolved and a new one on the way, hopefully. Sakia was really helpful.

I unfortunately mislaid my receipt the item was a 10 it was on a coat hanger size 12 I returned it back to store to just exchange for the right size the bank transaction was on my phone from 2 days earlier I didn’t want a refund just to change for a bigger size I had selected £49 of goods so due to respond I got for an exchange I left the goods and won’t be visiting peacocks ever again

Had numerous problems trying to sign into the app, had forgotten password and had various emails sent to reset, then rang customer service, the girl was really helpful and friendly, however, my problem still wasn't resolved ,I emailed again with screenshot of the issue.. before I received a reply, I decided to ring customer service again, and, immediately, the fella who answered was helpful, friendly, patient and understanding... Turned out the issue was on my end!! He took the time to help get it resolved, again, with patience and friendly conversation .. Eventually all resolved and I'm a happy app customer!! 🙌😌✨ps, I received another helpful email after the call ..

I went to Peacocks in Bridport, Dorset and spoke to the cashier regarding a parcel that should have been delivered to the store 2 days ago. She was very thorough on her checking as to what had gone wrong and found the delivery company - EVRI hadn’t delivered it in time frame given. She took my details regarding the order and said she would sort it out as or when the parcel arrives. She also took my phone number so that she could update me. I was very impressed with her albeit it was an error by Evri and not the store

Ive joined the Peacocks Loyalty Scheme, but as a technophobe I've struggled to suss out how the points system works etc., I had some lengthy comms with their Help Desk (good, punctual friendly service) & then was cascaded to their Telephone Customer Service Team for bespoke help. I spoke to Richard and he was amazing ! Resolved my instant queries and troubleshot a few more, as they arose, during our convo. Everything was confirmed in writing and I am one extremely happy shopper ! 10 outta 10 Richard & thank you !

I saw a raincoat on line and when i explained to the very friendly lady she knew exactly what i wanted and went upstairs to get it,very pleased with the service

I visited the Skegness store yesterday and had to return today to do an exchange. I received excellent customer service from Diane and Chris. They did the exchange and helped me with the app and with my loyalty card. Great service 👏