PB Tech Reviews 13,281

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,394 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often receiving their orders the next day, even for rural locations. The online purchasing process is described as simple and straightforward, with a user-friendly website that provides detailed product information. Reviewers frequently highlight the competitive pricing, often finding the best deals on a wide range of products, including electronics and computer equipment. The overall service, both in-store and online, is consistently rated as excellent, with many appreciating the helpful staff and prompt communication. However, some customers also noted issues with delivery, experiencing delays or receiving items via economy services when expecting more appropriate couriers. A few other people also felt that after-sales service could be disappointing, with some reporting long waiting periods for faulty product checks and difficulties in resolving issues.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the high quality and extensive range... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the speed and efficiency of... See more

Order

Customers consistently note positive experiences with order, praising the easy-to-use website, prompt... See more

Price

Consumers find price to be positive, with many reviewers consistently highlighting competitive pricing on... See more

Service

Users describe positive interactions with service, frequently highlighting fast service, competitive prices,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I usually buy from PB Tech online but have also visited their South Dunedin store recently (Chris C was fantastic!). The staff were so great to deal with & the postage when buying online is super fa... See more

Rated 5 out of 5 stars

I've been using PB Tech for years and they never disappoint. Excellent in-store service and advice and very quick to sort out any after-sale problems. For phones, laptops, tablets, smart watches, PCs... See more

Rated 5 out of 5 stars

Oh my goodness, what fast service. My order arrived next day, and it was rural delivery too. Good price, easy to use website, prompt communications and super fast delivery, exactly as ordered. What mo... See more

Rated 5 out of 5 stars

Greatest Electronics Store in New Zealand bar none… Always has the stuff in-stock… and you can see which stores have how many of what you’re looking for. And their prices are ALWAYS the lowest. AND th... See more


Company details

  1. Computer Store
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store

Information provided by various external sources

PB Tech is NZ's largest computing and I.T. retailer and offers the best prices on a wide range of technology products. Shop online or at one of our superstores in Penrose, Queen Street / Auckland CBD, North Shore, Manukau, Henderson, Hamilton or Wellingto


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They have everything you need

They have everything you need, everything you want. Never had an issue and they’re very knowledgeable when it comes to the tech you’re looking for. Wouldn’t shop anywhere else

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Flawless Online Experience & Lightning-Fast Next-Day Delivery!


I have been a long-time customer of PB Tech instore and have always received exceptional service, but this was my very first time purchasing from them online. I can confidently say that online shopping is the way to go—the entire interaction was absolutely exceptional!

💻 User-Friendly Website & Great Product Details
Their website is incredibly well-designed, easy to navigate, and makes finding exactly what you are looking for a breeze. I was looking for an air purifier, and PB Tech offered a fantastic range of choices. The detailed product information provided on the listing gave me all the specs I needed to make an informed decision.

💳 Seamless Checkout & Transparent Billing
The checkout process was seamless, secure, and incredibly quick. I really appreciated that every single charge was clearly laid out and broken down on the final invoice—no hidden costs or surprises.

🚚 True Next-Day Delivery
PB Tech offered a next-day delivery option, and they absolutely delivered on that promise! The product arrived on my doorstep the very next day, beautifully packaged and ready to go.

Whether you shop in-store or online, PB Tech delivers top-tier customer service every single time. I cannot recommend them highly enough and will definitely be ordering online from them again!

18 May 2026
Unprompted review
Rated 5 out of 5 stars

PB Tech is where I go first

PB Tech is where I go if I don’t have time to do a lot of research, because I know I’ll be happy with what I buy. The product descriptions and specs are usually very comprehensive and there are always at least a few product reviews. I very rarely go anywhere else for tech or accessories. Customer service is also top notch.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

The complete package ...

The complete package ...
I have made a number of purchases from PB Tech and would have no hesitation in recommending them . The items have been well described in their sales material , on line ordering is easy and the service overall is excellent. All items have arrived to hand without delay and have been very well packaged.
Phil Andrews
22 May 2026

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Ear buds

PB Tech usually have great sales, and my place of employment uses PB Tech for things so it makes sense that I also use the same company.
Site is easy to use and delivery is quick. It really is a hassle free process

2 May 2026
Unprompted review
Rated 3 out of 5 stars

Satisfied customer

Very happy with the various products I purchased. Paying by credit card was glitchy so I paid by internet banking instead. Packaging for the thumb drive was well and truly OTT.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast & Expeditious

Under promise, over deliver. I bought an item online and there was a warning that it would take a couple of weeks to arrive. I was pleasantly surprised when it arrived within a week!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient

My recent delivery was super fast.

I always find them helpful and knowledgeable in previous shopping. The staff seem to know their stuff too.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

An Apple ipad

I made an order online around 4.45 pm, around 5.30 pm I had an email to say the courier had picked it up and next day I received it. Amazing service. Recommend.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast Delivery

When I need something fast I always go to PBTech. For instance went online to buy headphones from Apple, it was gonna take a week to deliver but with PB Tech it came a day or two after I ordered. Plus I got a freebie with the headphones, and quality of the freebie was also great, not too sure about headphones as they are a gift but they look in good condition after delivery.

19 May 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look