Excellent service, office staff are lovely and very helpful. Quotes where very informative and I never felt like I was being ripped off if anything they helped me deter the best price and options for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm so impressed with this company. I had to leave employment due to health issues. So affording to buy carpets outright was impossible. Not only do you pay monthly or weekly, but you also get to choo... See more
Super friendly staff. Explain everything and when though who every work eg weekly or monthly payments how long before the carpet gets fitted, what you need to do before the carpet get fitted, The... See more
Company replied
Carpet, laminate and vinyl all measured. Carpet fitter’s were excellent they did a fantastic job and they were really quick. The only issue I had was when speaking with the office. The lady I spoke t... See more
Company replied
Company details
Written by the company
We offer quality Carpets, Vinyl and Laminate flooring with flexible payment options from just £10 a week. With no credit checks and 0% interest through our in-house credit, we make flooring affordable. Our services cover the North West, Yorkshire, Scotland, and the North East.
Contact info
251 Europa Blvd, Westbrook, Warrington, WA5 7TN, Warrington, United Kingdom
- 0330 041 2999
- customerservices@paysmartcarpets.com
- www.paysmartcarpets.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Reply from Pay Smart Carpets
Thank you for your kind review, Julie. We're really pleased to hear you found the service both friendly and professional. We appreciate your feedback and look forward to helping you again in the future.
Both very polite and professional
Both very polite and professional. Did a marvellous job of fitting my carpet in a quick unassuming manner. Would recommend.
3 July 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your lovely review, Jayne. We're really pleased to hear you were happy with the fitting and that the team were polite and efficient. We appreciate your recommendation and hope you enjoy your new carpet!
They sent and laid the wrong vinyl also…
They sent and laid the wrong vinyl also we removed a 1 inch gap along our skirting boards and the fitter did not lay it underneath and I am absolutely flabbergasted at how bad the laying is done and also how they can get the wrong flooring
25 June 2026
Reply from Pay Smart Carpets
Hi, we're really sorry to read this. We appreciate how frustrating it must be to receive the wrong flooring and have concerns about the fitting. Please get in touch with our Customer Services team on 03300 412999 or customerservices@paysmartcarpets.com with your order details so we can look into this and work with you to resolve it as quickly as possible.
Reply from Pay Smart Carpets
Thanks for your 5-star review! Great to hear you found the service fast and efficient. We really appreciate your feedback and your custom.
Reply from Pay Smart Carpets
Thank you for your kind words, Jackie. We’re really pleased to hear you were happy with the service and appreciate you taking the time to leave us a review.
Great Job.
Great no pressure service from the salesman, all aspects including the fitting of laminate in four rooms proceeded as per the agreed timescales. In particular the laminate fitters,Lee and Paul provided an exceptional, timeous service, all options and problem areas horoughly discussed prior to fitting. Fantastic professional fitting in all rooms and a thorough clean up in all rooms.
30 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thanks so much for taking the time to leave this review. Alastair. We’re really pleased to hear you felt looked after from start to finish, with no pressure and everything delivered as promised. A special thanks for calling out Lee and Paul too; we’ll make sure your feedback is passed on to them. Enjoy your new flooring!
Carpet lay
Jim and the other guys was outstanding , quick at laying and super friendly,
Absolutely amazing job
30 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thanks so much for the great feedback, Kelly. We’re really pleased to hear Jim and the team looked after you and did such a great job. We’ll make sure your comments are passed on to them.
Quick easy and reliable
Quick easy and reliable. Excellent service every time ive used them. Never a fuss
Thank you
30 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thanks so much for taking the time to leave us a 5-star review, Joanne. We really appreciate your kind words. It’s great to hear you found the service quick, easy and reliable; exactly what we aim for every time. Thanks again for your support.
Great fast and reliable service
Great fast and reliable service
Pleasent to talk to
8 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the great review, Maureen. We’re really pleased you found the service fast, reliable and easy to deal with. We appreciate you taking the time to share your feedback.
5* service
Really pleased with my laminate flooring. Craig and Ross went over and above to ensure the job was of a high standard and were professional and friendly throughout the fitting. Would absolutely use again!
29 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thanks so much for the great feedback, Hanna. We’re really pleased to hear you’re happy with your new laminate flooring. Craig and Ross will be chuffed to hear your kind words, we’ll be sure to pass them on. Thanks again for choosing us, and we’d be delighted to help again in future.
Great job by both guys happy as Larry
22 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thanks so much for the 5-star review, Jeffrey. Great to hear you’re happy with the job and that the team looked after you. We really appreciate you taking the time to share your feedback.
Excellent service overall
3 April 2026
Reply from Pay Smart Carpets
Thank you for your kind words and for taking the time to leave us a review, Claire. We’re really pleased to hear you had an excellent experience with us.
Great company
Great company. I've had both my living room and kitchen done. I am very happy with the results.
26 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for your kind review, Claire. We’re really pleased to hear you’re happy with both your living room and kitchen flooring. Thanks for choosing us twice; we appreciate your support
helpful polite
helpful polite, carpet fitters were also polite on time, carpet looks amazing and everything left Clean and tidy, would use again
19 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your kind words, Pauline. We’re really pleased to hear you had such a positive experience from start to finish. I’ll be sure to pass your feedback on to the fitters too; they’ll really appreciate it. Enjoy your new carpet, and we’d be delighted to help again in the future.
Very Happy 😁
Comunication was good. Quick service and the end result is gorgeous. Absolutely made up
25 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thanks so much for your kind words, Janice. We’re really pleased you’re happy with both the service and the finished result. Enjoy your new flooring!
They went above and beyond to make sure…
They went above and beyond to make sure I was satisfied with the results highly recommend service is fantastic quality is superb
25 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the great feedback, Robert. We’re really pleased to hear you’re happy with the end result and the service you received. It means a lot to know we delivered for you. Thanks for choosing us and for the recommendation.
I use your company every time
I use your company every time. Sometimes we pay weekly, sometimes we pay outright. Lewis is lovely and the fitters are amazing. I don't know how they fit it so neatly and in such a short time! We have had nearly every room fitted with vinyl. I honestly wouldn't use any other company. If i could give more than 5 * i would!
22 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your continued support, Lisa. It means a lot that you keep coming back to us and trust us with your home. We’ll make sure your kind words are passed on to Lewis and the fitting team; they’ll be chuffed. We really appreciate you taking the time to leave such a lovely review
Amazing from start to finish
Amazing from start to finish, guy who came to price up was lovely,carpet fitters did an amazing job and the carpet is beautiful quality - highly recommend
24 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for the lovely feedback, Phoebe. We’re really pleased to hear you had such a positive experience from start to finish. I’ll be sure to pass your kind words on to both our sales team and fitters. Enjoy your new carpet!
Easy process
Easy process. Quick fitting dates and friendly staff! Excellent service will definitely be using again, thank you.
24 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you for the great feedback, Chelsea. We’re really pleased you found the process easy and the team helpful. We appreciate your support and look forward to helping you again in the future.
From start to finish the people have…
From start to finish the people have been so lovely and helpful! The carpets are excellent quality and an affordable price. Excellent service will be recommending to friends.
23 June 2026
Unprompted review
Reply from Pay Smart Carpets
Thank you so much for your kind words, Magan. We’re really pleased to hear you had such a positive experience from start to finish and that you’re happy with the quality and value of your carpets. Your recommendation means a lot to us; thank you for choosing us.
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