Paysera Reviews 

Having problems to receive a SMS code for login, but surprisingly receives a direct phone call from customer support after they realize my frustrations by email.
TOP SERVICE THANKS

We tried to start working with Paysera as a card payment provider for our consulting business, and unfortunately the experience became extremely disappointing.

For almost 3 months, our team fully cooperated with Paysera and followed every requested step. We invested significant time, internal resources, developer costs, and completed technical integration with our website according to their requirements.

We were never informed about any issues and continued moving through the onboarding stages. After more than 2 months, we appeared to be at the final approval stage.

Only then, their partner bank initiated another round of requests for additional documents and explanations. We provided everything requested, and this additional verification process took almost another month.

After all of this - months of work, integration expenses, document collection, compliance reviews, and continuous communication we simply received a rejection without any meaningful explanation.

The most frustrating part is the complete lack of transparency and respect for the client’s time and expenses throughout the process.

If there were concerns regarding our business, why were they not identified at the beginning before asking us to spend money on technical integration and dedicate months of operational effort?

Our business is a standard consulting business with transparent operations, and throughout the process we fully cooperated with every compliance request.

I still hope Paysera management reviews this case and at least provides a proper explanation of what exactly caused the rejection after such a long onboarding procedure. Right now the entire experience feels extremely unprofessional and unfair from a client perspective.

Great service.

excellent customer service, excellent product, very minimal fees.

Support top

The best banck at world ,very happy to belong this bank👏👏👏👏

What a poor product experience.

Today I downloaded the Paysera app and completed all the required verification steps. After that, I was told that my documents were being reviewed. Now I received an email saying that I failed to complete the identification process and my account is closed.

Excuse me? What a joke

Excellent Support - 5 Stars!"
"I had a serious issue receiving the SMS verification code in Algeria, but Youssef from the customer service department was extremely helpful. Since the SMS didn't arrive, they personally called me to provide the code and ensure I could access my account. Professional, fast, and very caring service. Thank you Youssef and Paysera team! 100% recommended."

Professional and quality

I had a great experience with Paysera support today. I was having a lot of trouble logging into my account because the SMS OTP wouldn't arrive. I worked with Youssef from the Client Service Department, and he was incredibly professional and understanding. He called me directly to resolve the issue, stayed on the line while I requested a new code, and gave it to me over the phone. The whole problem was fixed in less than 2 minutes. Exceptional service!

The best support experiences are the ones you have nothing to say about, you hop on, explain your problem, get it fixed. And that's exactly what happened in my case with Youcef (apologies if I misspelled the name)

Awesome work, hope this level of quality remains (or even gets better, why not!)

Nice operators witch provide clear and specific guidance

all good. fast reaction. thnak you

Thank you . You solve my problem

Terrible support and service. Front deck csnt solve anything. Every next transaction is stopped for verification for a few days. Unrealable provider.

They asked way too much PII, and were suspicious to NRA and my Lawayer which we triggered investigation on their Bulgarian office, they would have visit soon. On other hand i was approved and all but card payments lady Greta was saying my project is not approved in their system even doe was showing active, so when i send email saying its active if they can check again they just said rejecting my account as cant continue payments for my website, funny that is my CMS which i use comes with integrated Payser payments and this means its supported for my website and other people using it, i might triggered some ego somewhere... Complaint with all details were send to Bank of Lithuania, its second bank from Lithuania which doing this and first bank were punished pretty big amount for such things, hope Paysera gets also deserved punishment for not taking their workers on hand...

Very profesional help from customer sevrice. Easy to use app

The customer service support staff were polite, helpful, and considerate. I sent them emails due to my inability to call, and their response time was fast; they tried to help through email and even called and helped me through the process in order to reach a solution.

A truly wonderful program, a top-notch bank, I highly recommend it. I also can't deny that its customers are extremely respectful and appreciative. A thousand thanks! 🌹❤️

The answers to my questions were accurate