Paysafe Reviews 

This site is obviously used as a way to scam people. They also have 0 business processes for complaints or for any type of fraud. Their app is and will be a breeding ground for fraudulent activity. Stay away from it. If anyone ever asks you to use PaySafe use an alternate method. We will be reporting to the relevant authorities. Their customer service teams are atrocious. It seems they have no timescales for any of their required business processes including complaints and fraud investigation. Do not use PaySafe. The date of the experience is spanning from 9th July all the way through until now. They are currently saying they can’t tell us when they will give us responses to both our complaints and the fraud case.

There are no annual fees for Paysafecard if you top up and use the service within the 12 months.
However, I have been blocked from accessing and using my debit cards (and therefore every payment that comes off those cards) because my "...annual subscription could not be deducted. Please add funds to reactivate your account and resume normal operation." as a notification above a positive balance in the account and no payment requests in the Activity Stream.

So who pays the penalties when Paysafe cannot or will not provide the service they are supposed to and expect a customer to wait 24-48 hours for a response from a service agent.

And why can Paysafe not provide a chat bot that has any function or use at all? Least of all one that can provide help in the defined language of the customer - regardless of what country they are using the app in.

It's 2025. AI can do better. It may be sufficient for Germany or other countries whose banking systems are circa 1990 but for a mainly digital global platform it SHOULD be better.
All of it.
In general.
The app has had a complete retrofit 4 times in the last year and it doesn't seem to be moving in a forward direction.

I'm forced to use Paysafe currently, but I very much look forward to the day when I no longer have to be inconvenienced and frustrated and antagonised and penalised because of a service that I pay for.

Update 21.07 after the standardised reply from Paysafe:
Obviously Paysafe cannot provide a solution here. But I wasn't looking for one.
2 days later I am still waiting for a response from a customer service agent after requesting assistance - BEFORE posting here.
So I can add that Paysafe will respond to bad reviews faster than they'll resolve a problem.
Good one 👍

Avoid this company. They ask for £25 insurance which is not acceptable for a lender to ask and after they are asking for £75 in order to process the loan and keep chasing you to pay the £75. I don't know what happened with the £75 because they are not registered with the Company's House. Their company end on Uk with small print . I don't trust them.

I wrote a review on Trust Pilot about this Co and Trust Pilot did contact them because they did respond and in their response they didn't deny anything I said about them they only asked that I contact them. They gave no way to do this, so I called the only number I had which was customer service, after the 3rd call they did give me the no for the Fraud Division. A man told me that they had sent me a email on the 1st of July I looked back for emails both in the Inbox and spam and I saw no email. I called back and I talked to a Lady and she told me that I had to wait until I got a email explaining what documents I needed to supply and once I supplied those document the Fraud Department would start their process and that normally took 3 to 4 Months. I called back and I got the same man I had talked to earlier, he did send me the email that was supposedly sent o the 1st. The email said the needed the following Document: 3 Months Bank Statements, Documents showing the procedures my Co used to do business, Documents showing what Advertising my Co did, A copy of the Sales Receipt of what was Sold for the $600 and Documents showing where I bought this and Document's showing I paid for this, I also must supply documents showing information on the Purchaser, showing his name, address and Phone No. Their is a Statement in their Advertising that says
"WE ARE SERIOUS ABOUT FRAUD" and that is the only truth I have gotten from this Co. I am at this time quite sure I will never get my $600 but I intend to do all I can to try ad prevent anyone else from being duped. Had I read Trust Pilots and the BBB reviews I would not have lost my $600 but I didn't read them until afterwards. Believe me it hurts a 86 year old man living on SS and struggling just to survive and support his invalid wife of 65 years who is in need of much care and because I know for a fact there are people that are in much worse condition than we are that these people will scam, that I will not stop doing all I can to help prevent them from taking advantage of anyone else.

THIS SCAM SCAM SCAM. I did fall for this, paid £25 fee. To then be told I need to pay more for approval.
SCAM SCAM SCAM SCAM SCAM SCAM

What kind of an app is this? I can't even authenticate, constant redirects and a bunch of nonsense... I deleted everything immediately after reading the comments here.

I made a Skrill to bKash withdrawal on 28 June 2025. The amount was deducted from my Skrill account, but after several days, the funds have not reached my bKash wallet.

I contacted Skrill Support and Paysafe multiple times with all details, including transaction ID and case references. Still, no resolution or update.

This is unacceptable for a licensed financial service. I’m extremely disappointed and would not recommend Skrill for remittance to Bangladesh.

Transaction ID: 6337802310
Amount: USD 25.22

I can’t believe I have fallen for this scam and they will happily lie to you down the phone even when you advise them that you now believe this to be a scam. I spoke to Dennis the manager who assured me that after the £150 payment I will get my loan, now reading all the comments especially the private investigators I clearly won’t be.

You have 24hrs to return my £125 prior to advising the police that you are scammers.

Please do not respond with the usual we can’t discuss private information - I don’t want to discuss I just want my £125 back in my account.

It is what it is. This company has been bad for me. It let you use gift cards to gamble with costly amount. I wish I had not ever met this company. And I'm glad I decided not to use my money online anymore. Sometimes I lost money to gift card scams through this company. Wish I could get my money back

I joined paysafe online...I've made numerous deposits unknown to me that I could only deposit a certain amount...I kept making deposits but did not get added to my account. When I asked where has my deposits gone. They replied as to saying I had exceeded my limit. When I asked for my money to be put back into my bank account they said they can't. I have to use it on there online shops...I only used this for online gaming... very angry at all the run around for nothing..so just imagine how much people they have scammed 😡😡😡

i keep getting the same offer from various companies about a loan that has been approved

This guys are scammers, I received an email saying my loan application has been approved and that i am required to make a payment of 25 pound as insurance fee, after paying the 25 pound I was again asked to pay another 100 pound for bank charges, which they claimed will be paid back to me when disbursing the loan amount. After paying the 100 pound they now asking me to pay another 150 pound as legal fee before I can be the loan. Can some please advice if this a scam or not.

Am getting asked to pay £25 to get a loan from paysafe finance is this a legit company or not? Am asking if paysafe asks for £25 to get a loan the loan company is called paysafe finance.

As a licensed private investigator and small business owner, I feel obligated to warn others about the disgusting, deceptive, and outright fraudulent practices of Paysafe.

I was intentionally misled by their representative into signing up for their services under false promises, only to have my business funds unjustly withheld with zero transparency or legitimate justification. I complied with every request, submitted every document, and received nothing but vague responses, stalling tactics, and complete silence when it came to releasing money that was rightfully mine.

Paysafe preys on small businesses, using misleading sales pitches to onboard customers and then turning around and freezing or stealing funds once transactions are processed. These are not isolated errors; they are systemic, deliberate actions aimed at controlling and confiscating merchant money under the guise of "compliance."

As a Licensed PI, I have personally contacted every executive at their residences and through personal channels to demand accountability. I’ve also filed formal complaints with the CFPB, FTC, and the Arizona Attorney General, and I will not stop until Paysafe is fully exposed for the fraud it is.

If you're a business owner considering Paysafe, RUN. There is nothing safe about this company. They are dishonest, unaccountable, and dangerous to work with. I will continue telling everyone I can, online and offline, to stay far away from Paysafe.

this is more of a suggestion than a complaint, they should really add a way to transfer money from paysafe to other banks/sites, for example paypal, since not all online shops support paysafe

Complete fraud, not legit service, I made an account and transfered 2136€ from skrill to it. They blocked account and hold my funds without any reason, they ignore my all mails and contact attemtps. avoid these dirty scammers..

On 12/06/2025, my NETELLER account was closed without warning, and my balance of $1,580.45 USD was frozen. I was given no explanation or chance to withdraw my funds. I contacted Neteller with no reply and have since submitted complaints to the UK Financial Ombudsman, eConsumer.gov, ACCC, and AFCA. I am a dual resident of Australia and Vietnam. This is unacceptable behaviour from a financial service provider and I urge others to be cautious. I will continue to escalate this issue through all available legal and regulatory channels until my funds are returned.

Paysafe keeps telling me to “contact Paysafe” “check the status on your ongoing case” for my refund.. umm how?
No one reply’s to me? I’ve got the same non English speaking call centre and then I get robot emails? I just asked someone in your call centre to put me through to his boss and he said “sorry we don’t have one” wanna know why? Because it’s an outbound call centre it’s not in Europe! They don’t even speak English! So again no help? AGAIN!

You never actually have anyone that can actually help me contact me? None ones helping the situation and I keep getting emails/messages on all my social media accounts (with 500k followers on IG and over 1 million followers on TikTok) from so many others who you’ve done this too as well

I will be leaving a trust pilot review everyday until you take me seriously and contact me properly and give my refund

And I will keep updating all my followers too

No rules,they just take what they want from your acct. We spoke to a very persistent salesman of there's who called texted andbl emailed all day til we talked to him. He said no fees paid by us. All paid by customer. That they would send a sign saying cash customers save money by not paying fees. We never got sign. But we did get charged a $40 fee the first 3 months, plus fees they charged our customers. The 4th month thye took $145.01 as their fee. Just random. And when questioned, they said that was the monthly fee. Just emailed them to have in writing to cancel at end of June. Amd to not take another dime from us. But also to deposit all charges we make from customers to our acct. Will see how that plays out.

CaseRef15863373209
This company is a scam, I mistakenly had £100 deposited instead of a Monzo bank card by a WH Smith employee (who legitimise and endorse this company by having their machines inside shops)
I have spent a month trying to recover money with no response, they have no customer service just false printed promises saying we will get back to you in 3 days etc. I am going to suggest to my friends in Tv that this firm needs exposure as trustpilot reviews show this is happening on a global scale with companies and individuals having money frozen.