PayPal France  Reviews 

I used PayPal Credit for a year and I'm giving you my honest experience.
This is the worst possible place to open a credit account.
Clear fraud and lies despite the existence of evidence.
Customer support is worse than you can imagine.
I'm not saying this out of hatred or malice, but from personal experience, and I'm sure I'm not the only one who has seen it.
PayPal needs a complete staff overhaul.

Paypal closed my dispute with a seller without even checking any details further.
Item purchased was not delivered and they simply took the sellers word for it that it was. Company (Printerval) now has horrendous reviews on trustpilot so its easy to see that they are scamming people.
I thought paypal helped protect me as a buyer which is why I used it, it seems since it changed hands it is no longer anywhere near as good as it was. I wont be using again for transactions as either a buyer or seller.

When I signed up to PayPal many years ago, one of the reasons for creating an account was the added layer of protection I thought I would be getting to protect my hard-earned cash against the increasing world of scammers, con artists, and plain deceptive marketing. Unfortunately, in a recent case, PayPal failed to carry out this simple task, and that left me out of pocket by a significant amount. It would have been better and less stressful if I had simply used my credit card and avoided using PayPal.

To explain, a seller supplied me with an expensive mini vacuum cleaner that arrived in a flimsy envelope and a damaged box. The seller also added extended warranty that I did not ask for and the vacuum cleaner was totally unfit for purpose, with very poor suction that would be an insult if given to a child as a toy. To make matters worse, when I contacted the seller to explain that I wanted a refund and if they could provide the return instructions with a prepaid label, they simply ignored my request and attempted to persuade me to except a discount. Of course, I refused, as this vac was unusable, so any amount of discounting would be pointless. I tried again to explain that I did not want a discount, just a full refund on receipt of the return, but they just proceeded to sent me a reminder that I had to return the vac within 30 days, with NO return instructions.

This was all explained in a filed case to PayPal with a mass of email copies, photos etc. but after all this effort to prove that seller was not legit and had no intention of providing me with the return instructions or a refund, after about 10 days, they sent me an email that simply said, quote:

“We've reviewed the transaction(s) and are refusing your claim(s). This decision was made because if an item is materially similar to the seller's description, we don't consider it to be significantly not as described”.

Note that there was no way I could prove that the vacuum cleaner was useless without attaching a video to the case, but this is not allowed, all I could send was a photo of the damaged box and flimsy envelope it was shipped in. PayPal ignore the latter and gave me only 3 days to respond to their request for more information, which I gave them, but it appears to have been ignored and there is no way to appeal their decision!

I could go on, but based on this VERY bad and stressful experience, I will start the process of winding-down my account with Paypal and just use my credit card. You have made me lose money Paypal, so now you have lost me as a customer, and you will never be recommended by me again in future.

I been with Pay Pal for many years Because of their guarantee my money will be refunded from dodge sellers !! Well surprise surprise pay pal (not a Pal) now doesn’t refund your Money when you are have been ripped off ! I have booked a flight with KIWI.COM from Cambodia to Adelaide Australia, 1st leg was Cambodia to Vietnam ( 24h free transfer no visa ) and then transferred to jet star for Sydney and Adelaide ! I arrived at the airport early and Qatar refused me boarding the aircraft ! Bc I was booked on a budget airline ? WTF ? it must be an expensive airline ? Why did Kiwi.com take my money ? They ripped me off ! and committed theft ! Pay Pal refused to refund my money ! why bc they are colluding and don’t care about the costumers that are working with big companies for directing purchasers to PayPal profiteering !
Forget Pay Pal there is NO safety net for customers.
I will cancelled my acc. There is NO reason to use dodgy pay pal ! This company was built on the reputation that you are safe from fraudulent sellers ? NO Happening any more .

Despite giving the seller BeLoveJewel the VALID, CORRECT BARCODE for tracking at least three times between the 30.12.25 and the 7.1.26, the seller misled PayPal by saying the barcode was invalid (it definitely was not!). It was a real, genuine tracking number because I tracked it to China in the first place!

The address given to me to send the faulty item back to China was given to me in CHINESE by the seller, so I had to get this translated into ENGLISH before sending it, which I did on 30.12.25 at 13:25 GMT. I was able to track it to Shanghai, China, when it arrived there on 03.01.26.

Between 03.01.26 and 08.01.26, the seller apparently REFUSED to accept the item: this was clearly a ruse to withhold the refund, which is really underhand. This is unfair as I did EVERYTHING asked of me by the seller by the 3.1.26.

Due to the seller being somewhat underhand, PayPal were told the tracking number was invalid and they could not receive it: this was false because I was able to track it to Shanghai, China, when it was received on 3.1.26. The seller is clearly not wanting to deal with a faulty earring from a pair.

Paypal are not helping much by not giving me the chance to file an appeal. But the item was faulty, it was sent to China as requested, and a valid tracking number was given to the seller. THREE TIMES .

I was able to track the item to China, so why is the seller saying otherwise?

Paypal decided to offer me a goodwill gesture of a £15.00 gift voucher, but that is not the point because PayPal have not investigated this properly. I want my £22.00 refunded.

I love paypal. Never had a problem.

Paypal just terminated my account. I got an email that says: Based on the information available, there was activity on your account that we cannot process. Specifically, we identified items for sale that appear to infringe on copyright, trademark, or rights of publicity or privacy.
The past 90 days of my transactions were all outbound, meaning I was not selling anything and overall 95% of my transactions are outbound, sO i was not selling anything.
I challenged them to give me proof of my wrondoing but they are just repeating the same thing.
Today they fianlly told me to sod off and they dont want my business without any proper reason, saying:
This decision is not based solely on your recent activities or the payments you’ve sent or received. It reflects an overall assessment of your account. Unfortunately, we recommend that you continue your business and personal transactions outside of PayPal. Thank you for your understanding.

The worst !!!!
PayPal’s system is incredibly outdated and stressful to deal with.

A payment initially failed due to a technical issue, but PayPal still completed the transaction on the merchant’s side and then marked my account as having a negative balance. After PayPal successfully re-debited the money from my bank (confirmed by my bank), my PayPal account still shows a negative balance days later.

This lack of synchronization between bank debits and PayPal’s own balance system is unacceptable in 2025. As a user, you are left worrying, receiving automated warning emails, even though you have already paid.

The problem is not the delay itself, but the complete lack of transparency and poor communication. The interface shows contradictory information, and the responsibility is silently pushed onto the user.

PayPal works fine until something goes wrong — then you realize how broken the system really is. I have lost trust in this platform and will avoid using it whenever possible.

PayPal has turned into a scam, I never recommend using them to transfer money, I had a company account set up and the currency was EUR because the company is from Europe, a transfer of 1550 USD came into the account, they converted it to GBP and they took a commission of 83 EUR, then PayPal only allows transfers in USD despite the fact that the main currency on my account is EUR, I can only transfer this money as USD to my other account which is a multi-currency account, but they automatically convert this currency to EUR because the company is registered in Latvia and there is a EUR zone. What an absurdity. I end up losing a very large amount of money on each conversion. Do not trust these scammers!!!! Also i cannot add and transfer any funds to my Wise account, just for no reason!

Really user unfriendly, once something goes wrong it’s a nightmare. Given up

Forgot old account when I call them they said to sign up again that’s sucks no offence

I bought good through PayPal from wisebathrooms.co.uk.
Stated to PayPal that I have not received 1/3 of the items and that I wish to return 1 other item as I am well within my right of the 28 days statutory rights. PayPal asked me to put a police report in, reported on fraud action, after i sent them all the evidence of my communication with wisebathrooms.co.uk, within 24hrs they closed the case stating insufficient evidence, which is disgusting as they didnt ask me for any evidence. PayPal are still asking for more evidence, what more can I provide you! STAY AWAY FROM THIS COMPANY!

Despicable!
Had my account with PayPal for 20 years and the final straw for me was they did not protect me against a service that was mis-described
I contacted them and they lied on a couple of separate phone calls
On asking for a manager to call me back, they said i'd get a call within 24 hours
48 hours later still no contact.
Closed my account and will never use them again.

over a month to review a dispute and then dont even bother to read the full story just take the sellers side !!

Awful thought it was safe to buy through this platform but it’s not! I returned items didn’t get a refund. They gave me 24 hours to give my info but took nearly a month to review it and then said I wouldn’t get a refund because it wasn’t faulty! Even though the items were returned id never use again!

I have bought products thinking they will give buyer proection but they just pick and choose.
Please do not trust them. I was not provided a refund despite showing receipts of returning the items.
I will be deleting my account as I dont trust they protect the buyers.

I made a purchase online of what I thought was a quality 3d statue of a picture I provided however when it arrived it was nothing more than a piece of 1D plastic which beared absolutely no resemblance to the item advertised when I tried to return it I was told they would not accept the return and offered 30% refund which I refused, after several emails my offer was reduced to a 10% refund. I believed I had taken insurance against fraudsters by paying via my PayPal account however when I explained the issue to Paypal they favoured this fraudulent company I was not only disappointed I was disgusted as I have used Paypal many many times believing they would protect me against this exact thing. How wrong was I ??

Paypal is a scammer! It suddenly decided to permanently limit my new account without any due process and thorough investigation after my first transaction! Now, Paypal is holding my money for 180 days and I'm not even sure if I'll get it back!!! Give me back my $80!!!

Don't use Paypal if you don't want to end up being scammed. Just look at poor reviews they get across different platforms, I should've checked Trustpilot earlier!

Purchased an item from a fragrance store online and it arrived okay. I wanted to send it back for a full refund as another family member had purchased the same item as a Xmas present for the same person.
Fragrance company didn’t respond to my emails asking for a returns process / address, so I went into one of their stores and they said they couldn’t issue a refund as the payment was made through PayPal and I’d have to go through them directly.
Assuming I’d be okay as I had payment protection I contacted PayPal only to be told I’d need to sort the issue myself as I’d received the fragrance without issue and this wouldn’t be covered under their buyer protection, even though I said I just simply wanted the details to return it for a full refund. I had to make a series of complaints before PayPal would honour a refund.
PayPal used to be excellent so what on earth has happened? A terrible experience and I simply don’t trust them with any of my transactions anymore. Closing the account.

Paypal is not doing its job properly. I received a delivery of a parcel that was delivered to the wrong address. Instead of investigating it, they refused to listen to my case and took £ 84.00 from my account. I am soon to be 80 years old, so I am going to close my account. I just can't afford to lose this money and not get my stuff.