Payoneer 

I have been a customer of Payoneer, trusting them with my capital, but their support system is a complete disaster. Since May 5, 2026, 8:42 PM (Case #260505-016706), I have been locked out of my account due to a 2FA issue. Despite providing my national ID and all required information, I am stuck in an infinite loop of automated "No-Reply" emails.
​The level of incompetence is staggering: Their representative "John" asked me to reply to an email to resolve the issue, but their own system rejects my replies with an automated error saying it does not accept incoming messages (#575415018). How can a global financial institution ask for information and then block the communication channel?
​I have been ignored for 4 days. I am tired of robotic templates telling me to wait "1 business day." I demand an immediate manual resolution to restore my access. Payoneer is holding my funds hostage through technical incompetence and a total lack of human support. Fix this now.
​Case Reference: #260505-016706

Update – June 1, 2026 (3/5 stars)

I want to be fair. Payoneer has noticeably improved their response time. They seem to have implemented AI agents to handle customer queries, and it shows. I received replies faster than before, and the communication feels more fluid.

This is a positive step. It seems that AI is helping them become more responsive, and I hope this will continue to improve their overall capacity to solve complex cases.

What has improved:
Faster replies
Better acknowledgment of my issue
I was finally able to register a new account

What is still blocked:
My new account was automatically rejected because their system still detects my old identity
The AI agents cannot solve this alone – it needs manual intervention
I am still stuck, waiting for a human supervisor to delete my old profile

Bottom line:
Payoneer is moving in the right direction. AI is helping them respond faster. But for complex cases like mine (identity mismatch after account closure), the system still fails. I am hopeful they will solve it soon.

I will update this review again when my account is fully working.

Original review (May 9, 2026) – 1 star
Update (May 28, 2026) – 1 star
Update (June 1, 2026) – 3 stars (progress, but not there yet)

Update – May 29, 2026 (2/5 stars)

The situation has become bizarre.
When I sent a new email to payoneer's support. It was rejected by their system. Their own support mailbox is full saying in french:
Échec de la remise pour ces destinataires ou groupes :
support at payoneer dot com
La boîte aux lettres du destinataire est pleine et ne peut pas accepter de messages pour l’instant. Essayez de renvoyer votre message ultérieurement ou contactez directement le destinataire.

Briefly said, their mailbox is full, meaning their support service is not working.

Timeline recap:
April 11 – Account rejected. No reason.
May 25 – Finally a reply. Told to reapply.
May 28 – Still blocked. Error: "one account per person".
May 29 – Their support mailbox is full. Cannot contact them.
I have provided everything they asked for. I have been patient for 7 weeks.
Payoneer is now unreachable. Their own support system is broken.
I strongly advise freelancers and creators to have a backup payment provider. This is unacceptable.

Update – May 28, 2026

I am updating my review to reflect that Payoneer finally replied to me. A support agent confirmed that my old account data was invalidated, and I was told I could reapply. Then they closed the case without waiting for my response, which made it impossible to send my next complaint:
Their response:
"We appreciate your response, but unfortunately this inquiry thread has been closed and we're unable to process replies here.
For assistance, please direct your query to our Support Center. We're ready to help with any issues or questions you may have.

So I had to send a new email to follow-up on my case, because I still cannot complete my registration. When I try, I get the error: "We allow only one account per person". I have provided screenshots and detailed explanations, but I am still stuck and again, no response.

I appreciate that someone finally responded, but the issue is not resolved. I cannot open my account, and I cannot get a clear answer on how to proceed.

May 5th 2026
I am a professional music creator living in the DRC (Democratic Republic of Congo) and a French citizen. I need a Payoneer account to receive royalties from my music distributor, Ditto Music.

Timeline:

April 11, 2026 – My Payoneer account application was rejected. I immediately emailed asking for the reason. No response.

May 5, 2026 – After weeks of silence, I sent a detailed escalation email to VPOperations explaining my situation (Customer ID: 103296231).

Today (May 9, 2026) – It has been nearly one month since my first email. I have received ZERO response from Payoneer.

I am ready to provide any proof of my identity, my music distribution activity, and my address. But Payoneer refuses to communicate. No explanation. No way to appeal. No customer service.

Almost a month of silence for a simple question: "Why was my account rejected?"

As an international creator, this is completely unacceptable. I strongly advise freelancers, artists, and small business owners to avoid Payoneer if you need reliable support.

I waited for weeks for my account verification. I submitted my ID and opened a support ticket (#260429-022299), but it was completely ignored by their team. All I got were automated bot replies for a whole month.

When I finally got tired of waiting and left a negative review asking for a human manager to review my pending case, their Compliance team simply permanently closed my account within hours! They didn't even check my documents or provide any explanation. They just used a generic "Terms & Conditions violation" excuse to get rid of a customer who demanded decent service and respect for deadlines.

This is the worst, most unprofessional financial institution I have ever seen. They use automated bans as retaliation against clients who complain. If you are a freelancer, stay away from Payoneer. They will lock you out without warning and without reason.

UPDATE (May 17): After my review, Payoneer's PR team publicly replied that my account was closed for "undisclosed reasons" and that the decision "can't be reversed." They admitted they won't even explain what I supposedly violated, hiding behind "legal and regulatory restrictions." So this is their final answer: they ban freelancers without proof, without explanation, and without the right to appeal. If you trust them with your money, you are one «undisclosed reason» away from being locked out forever. bad company

The company with the worst service!!! Payoneer ruined my business because of its bad and slow performance.

Payment 50000

Its the worst, run away these people block you account for no reason and dont have customer services

It's been 24 days since this process began, and 4 days since I submitted my official, government-approved bank documents.

I've noticed a clear delaying tactic. Firstly, you stated in the document that the period should not exceed 6 months, but then you reduced it to 3 months; this did not escape my notice. This discrepancy, combined with the fact that my identity and address have already been verified, confirms that this delay is deliberate and unprofessional. Judging by the reviews on Trustpilot, you are not a trustworthy company or team. Four of your representatives kept me waiting, prolonging the process by saying it would be approved today or tomorrow. Then, live support was blocked and still hasn't returned. This means you are trying to restrict and mislead me. And lies... I don't trust any of you.

I know very well you won't resolve this today; you're dragging it out for weeks. I will not only continue my case with the Consumer Rights Association (BBB), but I will also file a formal complaint with the Consumer Financial Protection Bureau (CFPB) (I'm not kidding). I have already archived all the conflicting emails and documents as legal evidence to support my claims of consumer mistreatment and deceptive communication.

You ignored my complaints on social media, on Trustpilot, and via email, but you only started checking my messages after a complaint came through BBB.

Your live support is still blocked :)

Terrible experience with this company. Our company had to sign up to use Payoneer to sell our products on Best Buy. We signed up for the account in late November. We were unable to complete onboarding with Best Buy because there was a KYC error with our Payoneer account.

I went back and forth with their customer service for 3 months. I would reply within 24 to their tickets, it took them sometimes more than 7 days to reply to me. Several times, the person answering the ticket from Payoneer changed and the new person would start the process over. After 3 months, we decided to forget it and closed our company account.

We have since had 3 other sites we want to sell on tell us they use Payoneer. So we decided to give Payoneer another shot. I opened a ticket with Payoneer asking to re-open our account. I was told that once an account is closed, it cannot be re-opened and that I needed to create a new account for our company using a different email. So I did that. I went through the process of creating a brand new account, got through all the steps, submitted the account for verification. I was emailed and told that Payoneer was unable to approve our account because we already have an account. So they told us we couldn't re-open our account and create a new one, but when we did that they told us that we couldn't create a new account because we already have one.

In summary, this company is terrible at anything regarding customer service. Their customer service takes you around in loops, constantly failing to address the issue or fix anything.

I have told all 3 companies we're in talks with doing business with that we will not do business with them if they make us use Payoneer and that they should find another service. I will continue to do this because Payoneer is absolutely terrible.

Absolute disgrace and embaressement at customer “care”. Could bot solve a small problem in 2 weeks. Getting in contact by phone is almost impossible, they keep hanging up

This is very disturbing. They closed my account without telling me the reason and hold me funds. After 3 months they email me to withdraw my funds so they can delete my account but the hell with them, my card has been blocked and funds are totally frozen. I can't spent them anywhere ot withdraw them. Such cheap tactics by payoneer to steal people money. Cheap stealers, thieves. Shame on you and your so called service.

There is no customer support. They disabled and made asking for help difficult for everybody. It's been 4 years and my problem hasnt been solved!

Customer ID: 47799817 Be extremely careful trusting any information provided by Payoneer's official support channels. I was recently charged a $29.95 annual fee. Before this, I checked their official live chat system, which explicitly stated the fee waiver threshold was $2,000 USD. I easily met this threshold.

When I was charged anyway and complained, customer support actually admitted to me in writing that their automated system was outdated, broken, and gave me incorrect information.

You would think a global financial company would take responsibility for their own broken system giving customers false financial information. Instead, they refused to refund the $29.95 fee. They expect the customer to bear the financial penalty for their failure to maintain their own platform.

It is not about the 30 bucks; it is about the deceptive business practice. If a financial institution's official systems cannot be trusted to give accurate information regarding your money, you should not trust them with your money. I will be moving to a different payment processor.

Dear Payoneer,

I hope you are doing well.

I am writing regarding my recently rejected business account verification. I completely understand the importance of maintaining strict verification and compliance standards, and I sincerely apologize for the mistake made during my document submission.

While uploading my bank statement, I accidentally submitted a version that had been processed through a PDF management tool instead of the original file downloaded directly from my bank. I now realize this may have caused the document to be flagged during verification. I want to sincerely clarify that I never intended to alter, manipulate, or misrepresent any information in any way. It was an honest mistake, and I deeply regret it.

I have actually been a Payoneer user for several years before this application. I previously maintained a personal Payoneer account for around 3–4 years and regularly received my Upwork earnings through it, usually around $300–$500 weekly. During all those years, I used Payoneer professionally and responsibly without any issues. I closed that personal account only because I wanted to transition properly to a business account for my growing business operations.

This situation has honestly been very stressful for me because Payoneer has been an important part of my freelance and business journey for years, and I truly value the platform and the trust associated with it.

I respectfully request an opportunity to resubmit the correct original bank statement directly downloaded from my bank, along with any additional verification documents you may require. I am fully willing to cooperate with any review process necessary.

I kindly ask you to please reconsider my application and allow me a second chance to correct this mistake.

Thank you very much for your time, understanding, and support. I truly appreciate it.

Sincerely,
Ghulam Ahmed Idreesi

UPDATE MAY 15 (RESPONSE TO PAYONEER):
Anastasia, your response is a PR smokescreen. Yesterday, May 14, your compliance system officially cleared my account via email, stating 'everything is in order.' Yet, a manual block still freezes my $6,729.04 USD in verified Upwork earnings, causing severe financial harm and bouncing my payments all month.

You cite ticket #260505-005656, which your team weaponized with redundant document requests to stall your mandatory response to my active Better Business Bureau (BBB) complaint. Payoneer notified me of an impending service termination on April 19. Holding funds hostage for an account you are actively closing is an unacceptable fiduciary practice.

An automated 'unlock' is useless because your broken loop holds my verification hostage, even rejecting a bank statement linking my name, ID, and registered address. I demand an immediate manual wire transfer to my bank in Chile. You have no excuses: I have already sent my complete bank details at least 5 times in direct email replies to the very ticket you cited. Release my money immediately.
__________________________________________________
ORIGINAL MESSAGE:
Payoneer has been withholding $6729.04 from my Upwork earnings since April 19. I've uploaded all KYC docs, but ticket #260428-025006 has been "In Review" since April 28th. Previous tickets were closed without paying me. I just want my property transferred to my personal bank account. Unacceptable for a financial institution.

My fav service

Customer ID: 62569697
My payment is stuck for the last 1 week. Customer support just tell dam lies everyday.

Highly disappointed with the services. My payment is stuck for last 5 days. I reach out to the customer support department on daily bases. They always tell me you will get payment in 1 day, 2 day or you will get payment before the end of they day. But sill i have't recived my payment. Customer support is unprofessional & just give false hopes. My Customer ID: 62569697