The prices are phenomenal, inputting the prescription is extremely easy and the selection is vast. I started off with 6 frames, got that down to 3 then asked friend n family to help with final pair an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The website was easy to navigate and the process was quick in moving through the steps to order. The next step is to see eye glass (every day and sunglass) clarity over the next year. The la... See more
Company replied
I’ve used Payne Glasses several times, and they never disappoint. Entering my prescription is always smooth and simple, and their selection of affordable frames is excellent. Ordering is quick and has... See more
Company replied
I’ve always had a great experience with Payne Glasses. I’ve purchased glasses from other online companies & they have not matched up to the quality of workmanship & service I’ve received at Payne. T... See more
Company details
Written by the company
Payne Glasses was built on a simple belief: everyone deserves clear vision without compromise. We are a customer-first, optician-led, employee-owned eyewear company headquartered in Pittsburgh, Pennsylvania, designing prescription eyewear for real life—with a focus on accuracy, comfort, and honest value. Prescription glasses start at $5.95. By owning our process from start to finish, we’re able to maintain consistent quality, transparent pricing, and accountability — without unnecessary markups. From expert guidance to responsive customer support, we’re here to make vision care feel clear, reliable, and easy to trust.
Our Services
Written by the company
- Prescription Eyeglasses & Sunglasses
- Prescription eyewear designed for real life, with every pair going through a rigorous quality control process before shipping to ensure optical clarity, comfort, and fit.
- Custom Lenses & Coatings
- The same industry-leading lenses you’d find at your doctor’s office, available across single vision, bifocal, and progressive options to support complex vision needs — often priced below typical insurance copays.
- Optician Support & Position-of-Wear Care
- Direct access to knowledgeable opticians before and after purchase, with dedicated support for progressive adaptation and position-of-wear adjustments, as well as assistance with remakes and returns when needed.
Warranty & Returns
Every order includes our Limited Warranty, designed to support a confident eyewear purchase decision.
If something isn't working as expected, we offer exchanges and returns within 30 days of delivery, with expert guidance to help determine the best next step. An optional Risk Free Warranty (U.S. only) is available for customers who want additional flexibility or extended coverage. Our support team is here to help guide next steps and ensure concerns are handled clearly and fairly, with your satisfaction as the priority.
Contact info
15241, Pittsburgh, United States
- 412-800-2020
- help@payneglasses.com
- www.payneglasses.com
Shop Prescription Glasses online
4.7
Excellent
2K reviews
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This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Reply from Payne Glasses LLC
Great service and a pair that feels right—that's how it should come together. We appreciate the support.
Your customer service person Sarah Chen…
Your customer service person Sarah Chen has been wonderful and she made it possible for me to order 2 pair of reading glasses. I would have given up if it was not for her.
30 May 2026
Reply from Payne Glasses LLC
Getting the right help at the right time can make all the difference. We're delighted Sarah was able to help make the process come together. We'll make sure your feedback gets back to her. Thank you for taking the time to recognize her.
I love the prices
I love the prices, I love that I can virtually try them on, and I’ve got Progressive bifocal transitional lenses and frames for less than I can find anywhere on the planet thank you thank you thank you
30 May 2026
Reply from Payne Glasses LLC
Being able to explore styles virtually and still get the lens options you need at a price that feels worthwhile is what makes buying online work. We appreciate the kind words.
Overall fine but it said I would…
Overall fine but it said I would receive a free pair of glasses and I never got an email or code about it and I already ordered 2 pairs. So that is not ok.
30 May 2026
Reply from Payne Glasses LLC
Missing out on an offer you were expecting is frustrating. Our Free Frames offer is available directly through our Free Frames collection and doesn't require a separate coupon code. You can find it here: https://www.payneglasses.com/eyeglasses/deals.html?gender=552. The collection is updated regularly with new styles and colors, giving customers fresh options throughout the year. We appreciate you bringing this to our attention.
Ease of ordering
29 May 2026
Reply from Payne Glasses LLC
A simple ordering experience makes everything easier from the start. Thank you for taking the time to leave a review.
I just ordered my 3rd pair of…
I just ordered my 3rd pair of progressive lense glasses, after the first two fit me perfectly, and the lenses were spot on. I plan on buying a few more too. The prices are phenomenal, hence why I will buy a few more pair. Plus the quality is excellent.
29 May 2026
Reply from Payne Glasses LLC
Coming back for a third pair and seeing the same results each time—that kind of consistency matters. We appreciate your continued support and look forward to helping with the next few pairs as well.
I love how quickly I got to choose a…
I love how quickly I got to choose a pair of free glasses and once I get them I will be ordering more, ordered super fast
28 May 2026
Reply from Payne Glasses LLC
Finding a pair you love quickly and getting through the ordering process with ease makes for a great start. Thank you for giving Payne a try—we'll be here if you need anything once your glasses arrive.
Received with wrong prescription
Ordered glasses. They came in. I put on and the sides were blurry. I reached out and they want all kinds of pictures and info. No one has that kink of time. I'm not an idiot. I will ONLY order from Zenni from now on.
19 April 2026
Unprompted review
Reply from Payne Glasses LLC
Hi Julie,
We’re sorry to hear the glasses were not performing as expected out of the box.
With some prescriptions and lens types, there are additional fitting variables beyond the prescription itself. In-store, an optician physically measures how the frame sits on your face and how your eyes align within the lenses. Online, troubleshooting those same variables remotely sometimes requires fit photos and measurements so our licensed opticians can evaluate alignment and positioning.
That was the reason our team requested the additional information—we were attempting to determine whether the issue could be corrected rather than simply replacing lenses that were manufactured as ordered.
We completely understand that not everyone wants to go through that process, and that’s okay. A prepaid return label has already been provided, and we’re happy to proceed with a refund once the glasses are returned.
We appreciate the opportunity to assist and wish you the best moving forward.
Reply from Payne Glasses LLC
A simple, straightforward ordering experience makes all the difference. We appreciate your feedback.
The best!
My absolute go to for prescription glasses and sun glasses! I've ordered many pairs for myself and my son. The selection is huge, and the price is even better! My 13 year old has gone through far too many pairs so this website is a must! Even the sports goggles have been perfect! This is my 5th order. And I know there will be more.
26 May 2026
Reply from Payne Glasses LLC
Being the go-to choice for both you and your family, order after order, is the kind of consistency that means the most. Thank you for continuing to choose Payne.
Great!
Although the virtual try- on feature didn’t always work - this is true of all the online glasses companies. Probably something to do with my personal computer’s firewalls.
25 May 2026
Reply from Payne Glasses LLC
We appreciate you mentioning the virtual try-on experience. Technology doesn't always cooperate, but we're glad the overall experience still delivered for you. Thank you for taking the time to leave a review.
I had to learn to order online on the…
I had to learn to order online on the go, but I think it went ok. We’ll see when I get the glasses.
23 May 2026
Reply from Payne Glasses LLC
Ordering glasses online for the first time can feel like a learning experience, especially on the go. We appreciate you giving Payne a try, and we'll be here if you need anything once your new pair arrives.
Reply from Payne Glasses LLC
A good selection and pricing that feels fair never goes out of style. Thank you for taking the time to leave a review.
I always am pleased with the offers and…
I always am pleased with the offers and deals you have. However, it would be nice if all glasses had the option to 'try on'. I also find that the website loads slower than most, and if I needed to go back to my order from my shopping cart, I had to re-enter my information.
Prices are very affordable.00
23 May 2026
Reply from Payne Glasses LLC
We’re glad to hear you continue to find value in our selection and pricing. We also appreciate the feedback on the virtual try-on experience, site performance, and having to re-enter information during checkout. Input like this helps us identify where we can improve, and we thank you for taking the time to leave a thoughtful review.
Ordering online was very easy
Ordering online was very easy. The hardest part was deciding which ones I liked most. The prices are amazing and with the free pair they offer new customers, I was able to purchase two pairs. I can’t wait to receive my new glasses!
21 May 2026
Reply from Payne Glasses LLC
Easy ordering, plenty of choices, and value that lets you pick up more than one pair makes the experience that much better. Thank you for giving Payne a try.
Love every pair I order!
21 May 2026
Reply from Payne Glasses LLC
Coming back and loving every pair—that kind of consistency matters. We appreciate your continued support.
Warranty is a joke!
My second pair of glasses bought here. First ones cracked within a year, so I bought a replacement pair. I’m very careful how I clean them - they scratched easily with scratch resistant lenses. Called to ask about them (within) the six month timeframe. Guy was rude and basically told me too bad. Will not recommend or order from them again. I know my purchase doesn’t matter in the grand scheme of their company - I’m only one person. But you’ll never have to deal with me again.
21 May 2026
Unprompted review
Reply from Payne Glasses LLC
Robert, we’re so sorry to hear about your experience.
A senior member of our Optician Team has now reached out directly regarding the concern with the scratched lenses.
We greatly value you as a customer and would truly appreciate the opportunity to review this further and make things right for you. We also sincerely apologize if you felt dismissed or that your concerns were not important — that is absolutely not the experience we want you to have.
Our team is standing by and ready to assist however we can. We hope to hear back from you soon.
Great customer service and quality glasses
Everything so far so great and great customer service.
21 May 2026
Reply from Payne Glasses LLC
Getting great service and ending up with a pair you're happy with is exactly what we aim for. Thank you for the kind words.
Above and beyond my expectations.
I am 78 years old and my experience with customer service was the best I have ever experienced anywhere. Krista, the optician, went over and beyond anything I was expecting. This was not my first purchase at Payne, and because of Krista, it certainly will not be my last. Many thanks.
As always, the prices, selection and ease in ordering were perfect.
30 April 2026
Unprompted review
Reply from Payne Glasses LLC
When someone takes the time to go above and beyond, it makes all the difference. We're delighted Krista was able to help make this such a positive experience. Thank you for your continued trust in Payne over the years.
Horrible quality
Horrible quality. Not only did they drill my glasses unevenly, temple snapped after 1.5 years of normal wear. My last titanium glasses lasted 7 years. Huge waste of $
19 May 2026
Unprompted review
Reply from Payne Glasses LLC
We’re sorry to hear your frame broke after approximately a year and a half of use.
While we understand your frustration, lightweight rimless drill-mount designs are generally more delicate than full-rim frame constructions and can be more susceptible to wear over time.
For customers prioritizing maximum durability, we typically recommend full-rim frame styles over rimless mount designs.
Eyewear longevity can vary significantly depending on usage, adjustments, handling, and overall wear conditions. While we understand your previous pair lasted much longer, 7 years would generally be considered unusually long for daily-wear eyewear.
Our Optician Team will also reach out directly if there is anything we may still be able to assist with from a frame only replacement standpoint.
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