After calling up a few times over the last few weeks and not getting much luck, Lucy was an absolute breath of fresh air. She was so knowledgeable on my PDQ system and helped me update the system, ch... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What a pleasure to deal with Serita today. A credit to Paymentsense. A new installation of a card reader was required. Serita talked me through the whole process with ease, patience and in layman'... See more
Company replied
Chantelle was most helpful. She understood our issue instantly and was able to give, in a very patient manner, very clear and precise instructions of how to get our system corrected. She then... See more
Company replied
Darren was incredibly helpful with a technical issue on the card machine today. The instructions he relayed over the phone were clear and precise. He then noted issues with billing and rectified thos... See more
Company replied
Company details
Information provided by various external sources
We’re all about loving what you do. It’s why we all got into business, right? And our passion is helping small businesses take card payments. It’s our thing. So we’re shaking up the industry. Throwing out the rule book. Taking on the big banks. All to help business owners like you get paid, for less.
Paymentsense
Written by the company
- Normal business hours? Never heard of them.
- We started Paymentsense because we didn’t think the banks were doing enough for businesses like yours. Paymentsense was built to give you a better service and a little peace of mind. We use the latest technology to make sure you never miss a beat. Our 24/7 UK call centres are powered by real people who have the answers you need. And because even the best tech can go wrong occasionally, we’ll send a new card machine next day if you need one. You can bank on it.
- Hello card machine. Meet till.
- Your card machine and till don’t need to be strangers. Connect™, our clever cloud-based technology, creates a secure link between your card machine and point-of-sale system. This hi-tech love affair is called integrated payments and until we came along, it was out of the reach of all but the biggest companies. Connect allows for quicker, smarter payments. And the best bit… it comes at no extra cost.
- Going fast. It’s kind of our thing.
- You’re not in business until the register is ringing, so the last thing you want is to be kept waiting. At Paymentsense, we know time is money, so we’ll get you up and running quicker than anyone else. Sign up online and you could be taking payments within three days (and online payments in 24 hours). Your card machine works right out of the box and if you need any help, just give us a ring. We’ll pick up quick-smart. Because business can’t wait.
- Strength in numbers
- Since the first mammoth hunt, we humans have done better when we club together. It’s the same with your business and Paymentsense. Unlike the competition, we’re not a bank. What we are is the collective bargaining power of all our wonderful customers, shouting in unison for a better deal. We use that clout to negotiate cheaper rates and pass the savings on to you. And with over 70,000 SMEs (and counting) on board turning over £10 billion a year, we’re just getting started.
Contact info
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Paymentsense
Hi George, thank you for you five-star review! It is wonderful to hear you have received such a fantastic and faultless service. Thank you for choosing Paymentsense!
After calling up a few times over the…
After calling up a few times over the last few weeks and not getting much luck, Lucy was an absolute breath of fresh air. She was so knowledgeable on my PDQ system and helped me update the system, change settings and change passwords in a short amount of time allowing my business to now continue running Smoothly.
Paymentsense give her a pay rise!
9 July 2024
Reply from Paymentsense
Hi Sam, thank you for your fantastic feedback. We are so happy to hear that Lucy provided such a knowledgeable and efficient service!
Owen was a absolute legend.
Owen was a absolute legend.. got the machines back online, and sorted me a new terminal.. 😃🙏🏼
8 July 2024
Reply from Paymentsense
Hi Tristan, thank you for your five-star feedback. It is great to hear that Owen has provided legendary service!
dawn is an amazing staff member at…
dawn is an amazing staff member at payment sense and im sticking with them mainly for her, thanks again dawn
8 July 2024
Reply from Paymentsense
Thank you for the wonderful five-star review, Khuram! It's fabulous to hear about the amazing support you have received from Dawn!
Having sought advice on how our…
Having sought advice on how our business could reduce it's month charges i was directed to Claire. Claire went through our charges explaining in detail before adjusting our payments to a more competitive rate. Obviously Claire was not only professional with the business side but also came over as very friendly and really helpful
8 July 2024
Reply from Paymentsense
Hi. thanks for your five-star review! It's great to hear about the helpful and friendly service you've received from Claire. Thanks for choosing Paymentsense!
very helpful
5 July 2024
Reply from Paymentsense
Hi Hitesh, thanks for your five-star review! It's great to hear that you have received such helpful service!
Reply from Paymentsense
Hi Joseph, thank you so much for your five-star review. We are so happy to hear you have received incredibly helpful service!
I’ve called Paymentsense twice this…
I’ve called Paymentsense twice this week and both times the customer service was excellent.
5 July 2024
Reply from Paymentsense
Hi Karina, thank you so much for your five-star feedback! We are so happy you have received such excellent and consistent support!
Reply from Paymentsense
Hi, thanks for your five-star feedback! It's fantastic to hear about the great service you've received so far. Thanks for choosing Paymentsense!
Very helpful lady when my terminal…
Very helpful lady when my terminal froze she talked me through how to get it working again! As I am absolutely useless at anything technical having someone that could explain what to do was very helpful to me!!
2 July 2024
Reply from Paymentsense
Hi Paul, thank you for the wonderful five-star review! We are so pleased to hear about the brilliant support you have received!
Chantelle was so nice and kind and went…
Chantelle was so nice and kind and went above and beyond to help me with my account , highly recommend paymentsense thank you so much for all your support
1 July 2024
Reply from Paymentsense
Thanks for your lovely five-star review! It's fantastic to hear about the helpful and friendly service you've received from Chantelle. Thanks for choosing Paymentsense!
Such patience !
Such patience and helpful call to sort out a query. Sarah was a pleasure to deal with.
28 June 2024
Reply from Paymentsense
Hi Janis, thanks for your five-star review! It's brilliant to hear about the great service you've received from Sarah. Thanks for choosing Paymentsense!
Thank you Dawn
Firstly I would love to give a honourable mention to Dawn, she helped us with everything she could, what a special member of the team you have at Paymentsense, if it wasn’t for her I would have switched to another provider. Thank you once again Dawn.
25 June 2024
Reply from Paymentsense
Hi Mem, thank you so much for your five-star feedback! We are so happy to hear you received such special service from Dawn!
Reply from Paymentsense
Hi David, thank you so much for your five-star review. We are so happy to hear you have received such efficient service!
Reply from Paymentsense
Hi Ozgur, thank you for your five-star review! We are so happy to hear you have received such helpful support from the team!
Very helpful and very pleasant
Peter was really helpful in solving a query I had, the most helpful person I've spoken to on the phone in months!
19 June 2024
Reply from Paymentsense
Thanks for your five-star feedback, Michelle! It's great to hear about the excellent service you've received from Peter. Thanks for choosing Paymentsense!
Lottie was very easy to deal with
Lottie was very easy to deal with. Explained everything really well and very professional throughout.
18 June 2024
Reply from Paymentsense
Hi Paul, thank you for the wonderful five-star review! We are so pleased to hear about Lottie's brilliant support!
I am extremely happy with…
I am extremely happy with payment-sense’s service they are quick agile and friendly. Dawn from customer service is absolutely amazing, she patiently and meticulously checks steps and helps the health of the account. Thank you
17 June 2024
Reply from Paymentsense
Hi, thanks for your five-star review! It's fantastic to hear about the helpful and friendly service you've received from Dawn. Thanks for choosing Paymentsense!
I have been using this system for the…
I have been using this system for the last 4 years and the product/service was exactly what I was looking for, customer service always outstanding, just have a problem, called and Kevin was absolutely brilliant!
14 June 2024
Reply from Paymentsense
Hi, thanks for your five-star review! It's fantastic to hear about the outstanding service you've received from Kevin. Thanks for choosing Paymentsense!
Reply from Paymentsense
Hi Jacqueline, thanks for your five-star review! It's fantastic to hear about the great service you've received so far. Thanks for choosing Paymentsense!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.