We needed a windscreen replacement - Payment Assist were brilliant - no hassle, instant approval, 9 monthly payments with no interest - what's not to like. Thank you Payment Assist. You made all the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The documents came in thick and fast but all I had to do was click ‘sign’ and I got a confirmation (more emails😂) to say it was done. You can’t sign the same document twice which was helpful when I w... See more
Company replied
Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are... See more
Company replied
My car went in for service and mot only to fail as it needs a new sub frame and it not cheap and can only get from manufacturer. So the garage put me onto payment assist and with thought any issues o... See more
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Company details
Written by the company
At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.
Contact info
Pera Business Park, Nottingham Road, LE13 0PB, Melton Mowbray, United Kingdom
- 01664503151
- admin@payment-assist.co.uk
- www.payment-assist.co.uk
4.8
Excellent
11K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great easy to use system and does a…
Great easy to use system and does a great job
18 September 2026
Unprompted review
Reply from Payment Assist
Hi Andy,
We're delighted you found the Payment Assist system simple and easy to use, and that it worked so well for you.
Thank you for the great feedback and for taking the time to leave a review.
Best wishes,
Payment Assist
I have used pay assist several time's
I have used pay assist several time's. The application process is not complicated and once completed you get an instant decision. Highly recommend.
18 September 2026
Unprompted review
Reply from Payment Assist
Hi Keith,
There's no better endorsement than coming back and using Payment Assist several times.
We're pleased you've consistently found the application straightforward, with a quick decision once everything is completed.
Thank you for your continued support and for recommending Payment Assist to others.
Best wishes,
Payment Assist
Really easy to navigate and use
18 September 2026
Unprompted review
Reply from Payment Assist
Hi Christopher,
We're pleased you found the whole experience straightforward.
Thank you for taking the time to share your feedback.
Best wishes,
Payment Assist
Quick, easy, smooth
Quick, smooth and easy service, very convenient helping to reduce stress when unexpected costs drop like an expensive car repair. Thank you very much!
18 September 2026
Unprompted review
Reply from Payment Assist
Hi there,
Unexpected repair bills can be stressful, so we're delighted that Payment Assist helped take some of that pressure away when you needed it.
It's great to hear you found the whole service quick, smooth and convenient.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Payment assist came my way just in…
Payment assist came my way just in time!! and the payment process was seamless👌🏽. Thank you😁
18 September 2026
Unprompted review
Reply from Payment Assist
Hi Sophia,
It's fantastic to hear the payment process was seamless and everything worked smoothly for you.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
I have used this company many times and…
I have used this company many times and I can't say how brilliant they are very easy to set up and would highly recommend them 5*
18 September 2026
Unprompted review
Reply from Payment Assist
Hi Rosemarie,
Hearing from customers who return to Payment Assist time and time again is always incredibly rewarding.
We're delighted you've consistently found the service easy to set up and that you'd happily recommend us to others.
Thank you for your continued support and for the fantastic five-star feedback.
Best wishes,
Payment Assist
quick and easy
17 September 2026
Unprompted review
Reply from Payment Assist
Hi Janette,
We're pleased you found Payment Assist quick and easy to use.
Thank you for taking the time to leave us your feedback.
Best wishes,
Payment Assist
Used this company via National Tyres…
Used this company via National Tyres and so easy to do
16 September 2026
Unprompted review
Reply from Payment Assist
Hi John,
Making it easy to spread the cost when you need work on your car is exactly what the service is there for.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Found them a great company a minor…
Found them a great company a minor problem with date of payments but phoned up and they sorted out in a couple of minutes I'd recomm
end this company I will certainly being using them again
24 June 2026
Unprompted review
Reply from Payment Assist
Hi Stephen,
We're pleased our team was able to sort out your payment date within just a couple of minutes.
Thank you for recommending Payment Assist, and we look forward to helping you again in the future.
Best wishes,
Payment Assist
Great way to pay for car repairs
Payment plan was easy to set up and very user friendly A great easy way to spread the cost of vehicle repairs
18 June 2026
Unprompted review
Reply from Payment Assist
Hi there,
Being able to spread the cost of vehicle repairs can make an unexpected bill much easier to manage.
We're pleased you found the payment plan simple to set up and the whole process user-friendly.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Thank you so much for your very…help
Thank you so much for your very professional ability for the agreement tobe transacted Rog
17 September 2026
Unprompted review
Reply from Payment Assist
Hi Roger,
We're pleased that everything went smoothly when arranging your agreement and that you had such a positive experience with Payment Assist.
Best wishes,
Payment Assist
This review is both for Payment Assist…
This review is both for Payment Assist and Halfords. I took my car to Halfords Autocentre in Wallington (comes as Croydon) for an MOT. The car failed on front brake pads and passenger side anti roll link. The garage promised to give me a quote for the MOT failure repair costs. The garage called me 45 minutes before closing time to sign the agreement with Payment Assist to get my car back. Next day when I realised that I was overcharged for the MOT failure rectification and also charged for brake discs (advisory) and drivers side anti roll link (not faulty). Despite numerous email correspondence both Companies are avoiding the issue of overcharging (their charge was higher than the main dealer quote when the car was last serviced, and ChatGpt results clearly show a “Ripoff”) and ignoring the charges for work not required for the car to pass the MOT.
This is a response to the Payment Assist reply - You all failing all the time to address the charges to relating to the work done on the brake discs and driver’s side anti roll link. This was not a requirement for the car to pass the MOT. Please explain why an alternative quote from another garage will help to resolve the issue, when the repair was not needed in the first instance. I think this is a tactic used by Halfords to absorb their fixed labour cost in to repair works that are neither needed or authorised . I am in breach of my Consumer Rights Act 2015, and the responsibility lies with your Company as the finance provider to the agreement.
8 September 2026
Unprompted review
Reply from Payment Assist
Hi Mohan,
Thank you for taking the time to leave your review.
We’re sorry to hear that you are unhappy with the repairs carried out by Halfords. However, we would like to clarify Payment Assist’s role in this matter.
Payment Assist is the finance provider that enabled you to spread the cost of the work. We do not determine the work required on a vehicle, the prices charged by the garage, or which repairs are carried out.
We understand that you have disputed the cost of the work and the repairs you believe were not required. Halfords has advised you that, should you wish to dispute the amount charged, you can provide a like-for-like quotation from another garage for the same work for them to review. As we understand it, you have declined to provide this information.
As the concerns raised in your review relate to the work carried out and the charges applied by Halfords, rather than the finance service provided by Payment Assist, there is nothing further we can investigate or resolve from our side until you provide the information as requested by Halfords.
We would therefore ask that the review reflects the service provided by Payment Assist, rather than matters relating to the garage and the work carried out.
Best wishes
Payment Assist
I could not afford to pay my car garage bill at once
I suddenly had a big bill for my car repairs I could not afford to pay at once. The garage offered me the Payment assist option. It was so easy and quick to follow their the instructions from their link and spread the payments in four months. Great relief
16 September 2026
Unprompted review
Reply from Payment Assist
Hi Inno,
A large, unexpected car repair bill can be difficult to manage all at once, so we're delighted that Payment Assist gave you some much-needed flexibility.
It's great to hear the process was quick and easy, and that spreading the cost over four months provided such relief.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
It was really quick and easy also very
It was really quick and easy also very convenient. Most of all it helps to spread the cost so that you can concentrate on other things. I recommend to anyone 5/5
16 September 2026
Unprompted review
Reply from Payment Assist
Hi Sasiraj,
Being able to spread the cost can make things much easier to manage and leave you free to focus on everything else.
We're delighted you found Payment Assist quick, easy and convenient to use. Thank you for the 5/5 rating and for recommending us to others.
Best wishes,
Payment Assist
I needed brake pads amd discs for my…
I needed brake pads amd discs for my car but couldnt afford it then payment assist helped me spread the cost 4 monthly payments so i got the job done
17 September 2026
Unprompted review
Reply from Payment Assist
Hi Stewart,
Being able to get essential repairs done straight away can make a real difference when the full cost isn't affordable upfront.
We're glad Payment Assist helped you get your new brake pads and discs fitted by spreading the bill over four manageable monthly payments.
Thank you for taking the time to share your experience.
Best wishes,
Payment Assist
Pay assist was a great option for me as…
Pay assist was a great option for me as the bill was alot higher than I had budgeted for. This option was easy to set up and the payments were within my budget. Thank you for allowing me to use this option and getting my car back on the road and me indepent again. Would totally recommend this option for repairs that you didn't know were coming
15 September 2026
Unprompted review
Reply from Payment Assist
Hi Keona,
Unexpected repair bills can be difficult to manage, especially when they turn out to be much higher than you had budgeted for.
We're delighted that Payment Assist helped make the cost manageable and, most importantly, meant you could get your car back on the road and regain your independence.
Thank you for recommending us and for taking the time to share your experience.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Paul,
We're delighted you had such an excellent experience with Payment Assist.
Thank you for your kind words, we really appreciate them.
Best wishes,
Payment Assist
was made very simple and easy and 0% to.
12 September 2026
Unprompted review
Reply from Payment Assist
Hi there,
Keeping things simple while giving customers the option to spread the cost interest-free is a big part of what Payment Assist is all about.
We're glad you found the whole process so straightforward.
Thank you for taking the time to leave a review.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Oladimeji,
We're delighted to hear you received great service from Payment Assist.
Thank you for taking the time to leave us your feedback.
Best wishes,
Payment Assist
Reply from Payment Assist
Hi Gulzar,
Thank you for your positive feedback and for choosing Payment Assist.
Best wishes,
Payment Assist
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