Won't correct refund
I purchased a new WRX from this dealership along with a prepaid service contract. I traded the WRX to another dealer for a RAM in April of 2023. I went to Patriot Subaru to cancel the service contract and receive a prorated refund early / mid April 2023. I had paid for the contract out of pocket as opposed to financing if memory serves me right. Regardless, the dealer was supposed to send me a check and sent it to Chase bank instead. Chase never received a check. I have been trying to get Patriot Subaru to cancel the original check and issue me a new one for the past 7 months to no avail. I've been told that once Chase sends the check back to them, they'll issue me a new check. I don't understand why they can't stop payment on the check that was sent to the bank in error. The refund was in the ball park of either $1100 or $1300. I have been to the dealer in person (spoke to Dylan at time of canceling the plan and again a couple months later in person). I was in contact with Steve at the beginning but he has since left the dealer. I've spoken with Teryn. I'm told "I'll look into this" and NEVER get a return call. I have a voicemail saved from Steve back in May 2023 and email from the PROCARMA support team. I can provide telephone records of my calls to the dealer as well. Today, I filed complaints with the BBB and consumer advocate devision of Maine Attorney General's office.