Patreon Reviews 883

Patreon’s support team does not listen to creators instead, they send the same copy-paste replies over and over. That behavior alone says a lot about how little care they give to the people building on their platform.

In my case, my account was shut down without any meaningful explanation. I appealed and even provided suggestions from a creator’s perspective on how this could have been handled fairly. But every time I reached out, I was met with the exact same generic response, with no one actually addressing my points.

I even tried submitting requests through different categories just to reach a human who might read my words. Still, all I got was automated or scripted replies, and never a real discussion.

Creators spend months building their communities and trusting Patreon as their home, only to be treated like they don’t matter. If this is how Patreon continues to handle support, they will keep losing creators one by one.

Patreon must do better: listen to creators, provide real answers, and handle cases with care instead of hiding behind scripts. Until then, I cannot recommend this platform to anyone who values fairness or genuine support.

I had a very negative experience with Patreon’s customer support.

I tried to purchase a course using a discount code, but Patreon’s checkout system did not give me any option to enter the code. On top of that, the payment went through without proper two-step verification (SCA), which is required under EU law.

Because of these platform errors, I paid more than I should have. I immediately contacted Patreon support, but instead of offering a fair solution, I only received repeated copy-paste replies: “Your request does not meet our refund policy. This decision is final.”

By the time they answered, the discount campaign had already expired. I even suggested a partial refund (50%), since I truly wanted the course – but Patreon flat out refused and closed the case, calling it “final communication.”

This approach feels dismissive, disrespectful to paying customers, and very unfair. I have since opened a case with PayPal and will escalate further with EU consumer protection if necessary.

I expected better from a platform that claims to support creators and their communities.

I have never had such terrible customer service. They have continued to take payment despite cancellation. I have been chasing for months to have this resolved. I have sent all my details on several occasions and still no resolution. Not sure who governs this site but urgent action is required.

Scammers, they stole €700 from me.
Customer service answers with copy and paste emails.
The community guidelines team doesn't answer any of my emails. Trash

One of the worst customer service I’ve ever experienced.

I was unable to subscribe due to an internal error. Reached out to customer service expecting it to be an easy fix. Went back and forth receiving half baked AI answers from someone supposed to be a human. it then went quiet. No response for over a month, luckily I had already made new account and resubscribed.

Are the people in charge of these companies all clowns? It seems like the world is becoming more and more lazy. Is it much to ask to be genuinely listened to. At the end of the day I’m trying to give Patreon money and they won’t take it, if they don’t take that seriously it sums it all up. I’ll have 50 accounts at this rate.

UPDATE: made a new account and was charged twice, once for a month I didn’t have access. Contacted customer service AKA chat gpt, and got told essentially that there’s nothing they can do, This is the final straw, relieved to be leaving these idiots.

Patreon has been charging fees on an account I haven’t been able to access for over a year. I contacted their support team four times to cancel my account and subscription, but each time I was caught in a loop, repeatedly asked for my bank details, which I have provided multiple times.

Each new customer service representative asked the same questions, despite the supposed 2–3 day response time. After more than three to four months, I still received no resolution—only automated replies. It feels like they were making money from this loop rather than addressing the issue. This level of service is completely unacceptable. They should be banned.

Horrible new creator pages and limiting features. Switching platforms.

Patreon deleted my account without warning after 6 years of no issues. An appeal pointing out the flaws in the Trust and Safety team's justification of the account deletion was reviewed and dismissed with no attempt to engage in the arguments I made appealing their decision.

With Patreon not addressing the substance of my objections, the deletion becomes entirely arbitrary - something that should worry anyone considering using this platform to fund their projects. This is extremely poor treatment of content creators, regardless of how you might feel about censorship and acceptable content policies.

AVOID COMPLETELY. In addition to very high commissions, the Patreon team itself has stolen money from me. More than half of my funds have disappeared, and support refuses to help me. Thousands of creators flee to other platforms for some reason.

Contacted Patreon support, which supposedly has a response time of 2-3 days. It took over a month, and they just sent an automated reply. Absolutely useless company.

Dear Sir or Madam. You guys should be very careful of having Khleo Thomas page on your website. He shouldn’t have a patreon. Cause on it, the ppl in his patreon. Been bullying me and stuff. ( nasty/ disrespectful stuff, towards me. Too ). I have report to LAPD ( Los Angeles Police Department). Which they have took notice and given me , a police statement about the situation.

I cannot recommend Patreon after what happened to me. My account was deleted without any warning, and because of that I lost access to audio files I had already paid for.

When I contacted support, they confirmed that the account was permanently removed and that all access to purchased digital products was gone as well. They also told me they could not give a refund, because it was against their refund policy. Instead they suggested I should try to contact the creator outside Patreon, which makes no sense when the purchase was made through their platform.

The result is that Patreon took my money, then removed my account and the content I paid for, and left me with nothing. I am now going through my bank to get the money back.

People should be aware that this can happen: your account may be removed, and any digital goods you purchased can disappear with it. I would not recommend using this platform.

I was shocked to find out that, in contrast to what Patreon's Terms and Conditions say and their support claim, the platform stores details of the bank accounts, not just the credit cards.
How do I know - simple! I had the credit card, which was saved for the payments, cancelled, and a new one issued. I was going to save the new card details on the platform. But one of the payments was charged automatically from the new one, WITHOUT me entering those details. I contacted my bank, and it appeared the only way that was possible was that the platform actually has the details of the bank account that was associated with the first card (and the new one). So when the date came, Patreon ILLEGALLY charged the payment from my BANK ACCOUNT not CREDIT CARD!!!

Terrible company.
Highly NOT recommended.

I canceled last year because Patreon violated Georgia law by not providing advance notice of an automatic renewal payment (required for renewals a year or more.)

I challenged the charge with the charge card company.

I lost that challenge, but in the meantime, Patreon put me on the free list, not the member list.

I paid the bill after the challenge, but Patreon did not put me on the member list, keeping me on the free list for 11 1/2 months now.

Therefore, Pateron still owes me 1 year of full membership or a full refund of services I did not receive.

I have offered a 6-month compromise full membership, but Patron will not respond to that offer.

I have asked to speak with a real person, preferably a supervisor, before I take further action, but Patreon has not responded. I think they use response Bots and don't read real complaints.

I WOULD NOT recommend anyone do business with this company. I can document that everything here is true.

Thieves. Stole my money.

Patreon and its relationship with Stripe have been a nightmare. On my end, I changed banks and forgot to update my payout account. I tried to update it and didn't have the old account number.

It's been a customer service AI nightmare. They catch you in an AI loop and neither company customer service departments have responded with any way to fix the issue all the while they are sitting on my money.

I'm now five days into it and Stripe says my account doesn't exist, despite paying me for over three years and Patreon keeps saying contact Stripe.

Patreon has over 500.00 of my money and not one human being has contacted me with a remedy.

I'm trying to figure out where to move my client base and videos while I'm still not getting my payouts.

I GOT SCAMMED BY PATREON! OBVIOUSLY! SO FIRSTLY LETS GO THROUGH LIKE THIS

IF YOU ARE A CREATOR DO NOT I REPEAT DO NOTTTTT USE THIS WEBSITE! FULL OF SCAMMERS AND I HAVE ALL THE PROOF BELOW!

I created a patreon account maybe 2 weeks ago or 3 trying to get donations from my followers on snap. On snap I provided IRL stuff like nature, cooking LIKE AS SFW YOU CAN GET! There was nothing wrong about it nothing that is off about it as well. NOW LISTEN CAREFULLY

I MADE MY PATREON FOR DONATIONS ONLY! IN THE POSTS IT SAYS THAT THESE ARE DONATIONS AND THAT YOU ARE NOT GETTING ANYTHING IN RETURN! YOU CAN WILLINGLY DONATE BUT YOU DONT GET ANYTHING IN RETURN ACCEPT A THANK YOU! *WHICH IS ALLOWED INSIDE PATREONS TOS YOU CAN GO READ IT*

After my initial for a withdrawal they locked it and asked to verify where my patrons come from and my ID, me holding my ID etc etc... I did everything as said provided as much proof as needed and I sent it

On Sunday 3rd of August I get suspended for suspicious activity (I didnt receive a single payment or even logged in my account for 2 days). So I appeal that and sent out an email etc so after a day, on Monday 4th of August I get an email saying that I am banned and there is no way to appeal (even though there is). I am indefinitely banned nothing to do about it all the money refunded to the customers, patrons (still a lie nothing refunded since that day not even $8) I appeal the ban because by their ToS it is allowed but in the email they say they dont allow it "LMAO" and they tell me that they cant give me a reason for the ban and that my account will be removed and that appeal is not applicable

By the way you can check GDPR (Data Protection from Ireland) and by law they HAVE TO GIVE YOU A LAWFUL REASON OF YOUR BAN! They just say "At this time we cant give you a reason for the ban blah blah blah" But lawfully they will need to do it. So search up GDPR and send them a GDPR request directly so you can start a lawsuit because I am starting one

I lost $1400 IN DONATIONS JUST LIKE THAT AND NOTHING HAS EVEN BEEN REFUNDED! THIEVES

You will see me on their social media as soon as you see this review you will see on their IG, Discord, Twitter anywhere you'd like you will see me with proof. I wont stop doing this.

Take care of yourselves!

I so wanted to signup today but after reading all these negative feedbacks, i am shocked - i nearly fell for Patreon. But why scam? why can't you make this work?

Simply wanted to set up an account as a member to pay a creator. Instantly suspended due to security concerns??? Emailed and sent the requested details, 8 days later no response.

Having seen the reviews here, how does this entity still exist?