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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unresponsive and unhelpful, often leading to unresolved issues. Customers also reported significant problems with subscriptions and payments, including unexpected charges, confusing billing, and difficulties canceling. The website itself was frequently criticized for being dysfunctional and poorly managed, impacting the overall service experience. Some people were dissatisfied with the service, mentioning that they were charged for subscriptions without receiving access to content or that their accounts were suspended without notice, leading to loss of paid-for content. There were also concerns about payment information and the platform's management of payments.

What people talk about most

Subscription

Clients share negative opinions on subscription, with many reporting issues such as hidden limitations on... See more

Payment

Consumers find payment to be a frustrating experience, with many reporting unexpected charges, a lack of... See more

Customer service

Reviewers express deep dissatisfaction with customer service, consistently describing it as unhelpful, slow,... See more

Website

People report negative experiences with the website. Many customers express strong dissatisfaction, citing... See more

Service

Customers consistently express deep dissatisfaction with the service. Many reviewers report dreadful customer... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I would award zero stars if it were an option. Awful customer service. Paid for membership but able to access members only content for just 1 day. Completed their online help request 4 times. Receiv... See more

Rated 1 out of 5 stars

Absolutely terrible experience. I've subscribed to a couple lessons there. Couldn't cancel through PayPal. The Patreon link only produces a "forbidden" URL. No way to contact Patreon. Nothing but AI a... See more

Rated 1 out of 5 stars

I have been using Patreon for three years, and I can confidently say that their customer support is non-existent. Over this long period, I have reached out multiple times for various issues,... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

877 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Literally below the deep bottom of bad

Literally below the deep bottom of bad. Customer service is terrible. 0 respect for the customer. Watch out on your money. They are in European Union but have their own rules regarding refund which will be reported further.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience, they do not care about people using their platforms at all. I used to be subscribed to a creator charging a staggering amount of 39$ a month and patreon just wiped their account and refused to refund me my money. The creator also kept deleting, hiding, reposting same exact posts over and over again. It's truly hilarious how people just blindly trust patreon

14 March 2026
Unprompted review
Rated 1 out of 5 stars

A vulture on the world

Patreon creators are amazing, but Patreon the company will bilk you as hard as they can for as much as they can. They don't give a single flying figure. Every customer support request will take ~10 emails and will seem like maybe they will help, then be denied. Patreon is a vulture & I cannot stress enough what a bad company this is.

4 March 2026
Unprompted review
Rated 1 out of 5 stars

scam website

website does not use the standard conversion rates the rest of the world does, if im advertised a patreon subscription for $3 i want to pay $3 not £3 currently £3 is more then $3 this is a scam

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Patreon collects money for MeidasTouch…

Patreon collects money for MeidasTouch who I've also written a review for. They send me fixes that don't work. To be quite honest why am I doing their fixes when it's their job to make sure I get what I'm paying for ??? 3years I've been paying ! Sheesh

9 March 2026
Unprompted review
Rated 1 out of 5 stars

They cancel creators at their own will

They cancel creators at their own will. If the don't like the content, especially if it is critical of a specific group of people (if you know you know), they will delete your creator's account without warning. I hope the company fails.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam site

I was supporting a content provider on YouTube named The Next Layer. I sent my money to this crooked website and I'm still not able to get access to the content promised. The site is totally devoid of any place to contact them. The YouTube channel for the content provider has a Gestapo AI that will not allow any questions outside of the video content. I don't know if they know that this rip off provider is affecting their business. I'm done with them. I would suggest staying away from patreon!

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Fraudulent creator

I am writing this to express my deep dissatisfaction with Patreons service and support. I am giving a 1-star because the platform has refused to issue a refund despite clear evidence that I was scammed.
​I subscribed to a creator who didt deliver the promised content and misled their patrons. Despite reporting this fraud, Patreon's support team chose to hide behind rigid policies rather than protecting me from a clear scam.
​By allowing such creators to keep the money without consequences, Patreon is failing its community and enabling fraudulent behavior. This is completely unacceptable, and everybody please avoid this platform!!!!!

27 February 2026
Unprompted review
Rated 1 out of 5 stars

very corrupt and authoritarian

Patreon likes to remove subscriptions if they dislike you.i am not over reacting.if they dont like what your favourite creators are saying they will remove it.twice it said "page removed" or whatever bullshit.twice!and I only wanted to check out those 2.i bet I could find a lot more corruption if I searched.i hope Patreon goes bankrupt within the next 3 years and a alternative replaces it

3 March 2026
Unprompted review

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