I’ve been a loyal PatPat customer for at least 5 years and I own pretty much almost every single matching mother-daughter outfit that is on their website. I have donated so many bags of each set that... See more
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I purchased the PATPET U01 Ultrasonic Pet Behavior Training device and after a few months it stopped working. I contacted PATPET and they were a pleasure to deal with. After confirming (by video) th... See more
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I'm always impressed with the quality of PatPat's clothing. They are stylish, comfortable and durable. I had a small issue with an order but their customer service team was super friendly and quick to... See more
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Company details
- Baby Clothing Store
- Beach Clothing Store
- Children's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Women's Clothing Store
About PatPat
Written by the company
Super Cute + Super Fun = More Happy Moments!
PatPat, founded in 2014 in Mountain View, California, is a global online kids and family clothing brand that provides cute and quality clothes to millions of families worldwide. The great value of our clothes comes from having a direct-to-consumer relationship with our manufacturers which enables us to focus on creating a fun and easy shopping experience with cute and quality clothes. Best Sellers New Arrivals Family Matching Outfits Baby Clothes Toddler Clothes Kids Clothing Shoes Accessories More About UsContact info
650 Castro Street Ste 120458, 94041, California, United States
- +1 888 379 3991
- service@patpat.com
- www.patpat.com
4.2
Great
33K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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They are the best company I have ever…
They are the best company I have ever dealt with everything is perfect in my eyes the shirt anything they make and the pajamas me and the wife ready for christmas
28 November 2024
Reply from PatPat
Dear Leonard,
Thank you for your wonderful feedback! 🎅🎄 We’re absolutely delighted to hear that everything has been perfect for you—from the shirts to the pajamas. It’s heartwarming to know you and your wife are all set for Christmas in PatPat style! 🛍️✨
Your kind words mean the world to us, and we’re honored to be a part of your holiday celebrations. Wishing you and your wife a magical Christmas filled with love, joy, and festive cheer! 🎁❤️
Best regards,
The PatPat Team 😊🎄
The Perfect Matching Pajamas
I bought 5 sets of gingerbread man matching pajamas for my family and they are great quality, lightweight, and absolutely perfect for us. I will be buying more from Pat Pat next year and the years to come. Thank you!
28 November 2024
Reply from PatPat
Dear Ashley,
Thank you so much for your lovely feedback! 🍪🎄 We're thrilled to hear that the gingerbread man matching pajamas were a hit with your family. Knowing they’re great quality and just what you needed warms our hearts! 💕
We’re so excited to have you as a part of the PatPat family and look forward to helping you create more memorable moments in the years ahead. Wishing you and your family a cozy and joyful holiday season! 🎁✨
Best wishes,
The PatPat Team
The pajamas I received were so festive…
The pajamas I received were so festive and perfect for the holidays! They were comfy and soooo affordable. I love that every person in my family could get the same exact ones. The way the whole family could be included was really important to me.
28 November 2024
Reply from PatPat
Dear Valued Customer,
Thank you for sharing your wonderful experience! 🎄 We're thrilled to know that our festive pajamas brought joy to your holidays and that your whole family could join in the fun. Knowing we could help create special moments for you means so much to us! 💖
We’re grateful for your support and can’t wait to bring even more smiles to you and your family. Wishing you a warm and cheerful holiday season! ❄️🎁
Best regards,
The PatPat Team 🛍️✨
Reply from PatPat
Dear Alice,
Thank you for your kind words! 💕 We're so glad you love shopping with us and are always happy with your experience. Your satisfaction is our top priority; your support means the world to us!
Wishing you a wonderful day filled with joy and happiness! 🌟
Warm regards,
The PatPat Team
Reply from PatPat
Dear Melisa,
Thank you for your lovely feedback! 🌟 We're thrilled to hear that you find our products so comfy and soft. 😊 Your comfort is what we strive for, and it makes us so happy to know we hit the mark for you.
Wishing you a cozy and wonderful day! 💕
Warm regards,
The PatPat Team 🛍️✨
Good service.
20 November 2024
Reply from PatPat
Dear Evelyn,
Thank you for your kind words! 😊 We're delighted to know you had a positive experience with our service. Your satisfaction is our priority. We're here whenever you need us.
Wishing you a wonderful day! 💖
Best regards,
The PatPat Team 🛍️✨
Really good, continue to order
Have used this company for many many years and still continue to do so. Never had any issues with shipping always receive my orders
19 November 2024
Reply from PatPat
Dear Ashley,
Thank you for being such a loyal member of the PatPat family over the years! 💖 We're thrilled to hear that you've consistently had positive experiences with us and continue to choose PatPat for your shopping needs. Reliable shipping and quality service are what we strive for, and it’s wonderful to know we’ve met your expectations.
We look forward to bringing you more great styles and happy moments! If there’s ever anything we can assist with, don’t hesitate to reach out. Have a fantastic day! 🌟
Warm regards,
The PatPat Team 😊
I ordered 3 sets of family outfits and…
I ordered 3 sets of family outfits and I have no received them I’m very upset with the fact it’s been three weeks I’ve tried to call support twice and I got hung up on before I could talk to anyone I wanted three day shipping like it said ! I need these for Christmas that’s why i ordered early the fact that I ordered so many and nothing is quite upsetting this is my first time trying pat pat and I was hoping to actually receive my order
12 November 2024
Unprompted review
Reply from PatPat
Dear Marie Reehl,
We are truly sorry to hear about the trouble you've experienced with your order. We completely understand how frustrating this situation must be, especially with Christmas around the corner. After reviewing your case, we were unable to locate your order using the order number and email address you provided. It seems the order number does not match the format of our official records, and the details don't appear in our system.
We also wanted to address the phone call you made on November 12th. Unfortunately, due to high call volumes, we weren’t able to connect with you right away. However, our customer support team quickly reached out to you via phone and sent a follow-up email requesting additional details to help us investigate further. We're currently waiting for your response and will take immediate action as soon as we receive the information.
To assist us in resolving this matter, could you please provide the following:
1. A screenshot of the post (with the user’s name and content).
2. The link to the post.
3. A screen recording showing how you were redirected from the post to the site.
We’d also like to gently bring to your attention that non-official links, especially those shared on Facebook or Instagram posts, might lead to phishing sites. If the video features images of PatPat's clothing packaging or resembles our website but the URL is not ours, it’s possible that the site may be a scam. For your safety, we always recommend shopping through our official website or verified social media accounts.
We really appreciate your patience and understanding. We’re here to help, and once we have the information, we’ll make sure to take care of everything right away.
If you have any questions or need further assistance, don’t hesitate to reach out.
Best regards,
The PatPat Team
Helpful customer service via live chat
I recently ordered matching Christmas Pj’s from PatPat and unfortunately they didn’t fit, when trying to create the return I had a problem with my ref no. I messaged PatPat on their live chat and the assistant was so hopeful and polite and processed the refund for me which has only taken 2 days to return which I am extremely pleased about. Will definitely order from them in the future because of how good their customer service is.
9 November 2024
Unprompted review
Reply from PatPat
Hello Jess,
Thank you so much for your kind words! 🌟 We're thrilled to hear that our live chat team could assist you quickly and smoothly with your return. Making your experience easy and satisfying is always our top priority, especially when it comes to those festive matching Christmas PJs! 🎄🎁
We're glad the refund process was speedy for you, and we look forward to welcoming you back soon! Should you need any more assistance, please don’t hesitate to reach out. Have a wonderful holiday season ahead! 🎅✨
Warm wishes,
The PatPat Team
Wonderful PJs and excellent customer…
Wonderful PJs and excellent customer service - thank you!
6 November 2024
Unprompted review
Reply from PatPat
Hi Elizabeth,
Thank you for your kind words! 😊 We're thrilled to hear that you’re enjoying our PJs and had a positive experience with our customer service team. Knowing that we could add a bit of comfort and warmth to your home means the world to us! 🛌💖
If there’s anything more we can do, please don’t hesitate to reach out. Wishing you many cozy, wonderful nights ahead! ✨
Best regards,
The PatPat Team
I really love patpats clothing
I really love patpats clothing. They’re all super cute and affordable. They have the cutest family matching clothes for vacation and holidays.
6 November 2024
Reply from PatPat
Hi Tara,
Thank you for the wonderful review! 😊 We're so glad to hear you're loving PatPat’s cute and affordable clothing. It’s especially exciting to know that our family matching outfits have added a special touch to your vacations and holiday moments! 🎉👨👩👧👦
We appreciate your support and can’t wait to bring even more stylish options your way. Thank you again for choosing PatPat to help make those family memories even brighter! 🌟
Warm wishes,
The PatPat Team
I’ve been really impressed with PatPat
I’ve been really impressed with PatPat! They offer a wide range of stylish, affordable clothing for the whole family, including matching outfits for kids and parents. The quality is great for the price—soft fabrics, comfortable fits, and trendy styles. Shipping is generally fast, and customer service has been responsive when I needed help. Overall, PatPat is a fantastic choice for budget-friendly, fashionable clothing, and I highly recommend it for anyone looking to update their wardrobe without spending a fortune.
6 November 2024
Reply from PatPat
Hi Jonelle,
Thank you so much for your kind words and fantastic review! 🌟 We're thrilled to hear that you're impressed with PatPat's selection and quality—it’s our goal to provide stylish, affordable options for the whole family. We love knowing that you enjoy our matching outfits and that the soft, comfortable fabrics meet your expectations. 😊
It’s also great to hear that shipping has been timely and that our customer service team was able to assist you when needed. We’ll keep working hard to ensure a smooth experience every time you shop with us!
Thank you again for recommending us, and happy shopping! 🛍️
Warm regards,
The PatPat Team
Staff is very helpful and goes beyond…
Staff is very helpful and goes beyond to help.
29 October 2024
Unprompted review
Reply from PatPat
Dear Chaniece,
Thank you so much for your kind words! 🌟 We're delighted to hear that our staff has been helpful and went above and beyond to assist you. Your satisfaction is our top priority, and it’s wonderful to know that we could provide you with the support you needed! 😊
If you have any further questions or need assistance in the future, please feel free to reach out. We're always here to help! 💖
Warm wishes,
The PatPat Team ✨
Great Customer Service Support
I reached out to customer service to address an issue and they explained how to resolve my issue and then resolved it.
4 November 2024
Unprompted review
Reply from PatPat
Thank you so much for your wonderful feedback! 🌟 We’re thrilled to hear that our customer service team was able to assist you effectively and resolve your concern smoothly. It’s always our goal to provide clear, helpful support, and we’re so pleased we could make your experience a positive one! 😊
If you ever have more questions or need any further assistance, please don’t hesitate to reach out. We’re here to help! 💌
Warm regards,
The PatPat Team ✨
Best clothes for little girls
I love this company! The clothes are worth buying and even though shipping might be expensive, but they made deals that made it free.
4 November 2024
Reply from PatPat
Thank you so much for sharing your wonderful feedback! 🌟 We’re thrilled to hear that you’re loving our clothes for little girls and that you feel they’re worth every penny. We know shipping can add up, so we’re glad the deals helped make it a little easier. Thank you for being part of our PatPat family—we’re excited to bring you even more adorable styles in the future! 💖
Very understanding and helpful would…
Very understanding and helpful would 100% recommend this company to everyone
31 October 2024
Reply from PatPat
Hi Destiny,
Thank you so much for your kind words and recommendation! 😊 We're thrilled to hear you had such a positive experience with our team. It’s always our goal to be as understanding and helpful as possible.
Looking forward to serving you again soon! 💖
Best wishes,
The PatPat Team
Customer service representative went…
Customer service representative went above and beyond to get my package shipped. I have an emergency travel and needed to take the items with me. Thank you for your help, you take the time to call and follow-up with logistic, thankfully my order is on the way.
31 October 2024
Reply from PatPat
Hi Ann,
Thank you for sharing your experience with us! 😊 We’re thrilled to hear that our customer service team could step in and assist during your urgent travel plans. Going above and beyond for our customers is what we strive for, and it’s wonderful to know that you’ll have your items just in time.
Safe travels, and enjoy your new PatPat items! ✈️✨
Warm regards,
The PatPat Team
I only got the shirt where is the pants…
I only got the shirt where is the pants and the wrong shirt at that
29 October 2024
Reply from PatPat
Dear Lori,
Thank you for reaching out and sharing your experience with us. We are truly sorry to hear that you received the wrong item and we understand how frustrating this must be for you. This is certainly not the service we strive to provide.
To help us resolve this issue as quickly as possible, could you please provide us with some specific details? If you could share any detailed payment confirmation, such as an invoice or receipt—including the transaction date, amount, merchant name, and transaction ID—that would greatly assist us in locating your order before we can assist you further.
Our customer service team will reach out to you shortly to follow up on your case, and we’re here to ensure you get the support you need.
Thank you once again for your patience and understanding.
Best regards,
Rickey.Z
Amazing customer service
Amazing customer service! Helped me so much.
29 October 2024
Unprompted review
Reply from PatPat
Hi Karen,
Thank you for the wonderful review! 🌟 We’re so happy to hear that our customer service team was able to help and make your experience a great one. It’s always our goal to make shopping with PatPat as smooth and enjoyable as possible.
Wishing you a fantastic day, and we look forward to assisting you again anytime! 😊
Warm regards,
The PatPat Team
I love patpat
I love patpat. Such great prices and cute products. Also their family matching stuff is so great! We have bought a lot of matching pajamas & matching mommy & me outfits. I have always received my packages in a timely manner too.
29 October 2024
Reply from PatPat
Hi Hannah,
Thank you so much for the love! 💖 We’re thrilled to hear that you’ve enjoyed our matching family outfits and those adorable mommy & me sets! It makes us smile knowing you’ve had wonderful experiences with our prices, styles, and timely delivery.
We look forward to bringing even more cute outfits your way. Have a fantastic day, and happy matching! 😊
Warmly,
The PatPat Team
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