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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the genuine and high-quality products, often noting that parts are always correct and well-packaged. Many people highlight the exceptional delivery service, describing it as fast, efficient, and reliable, with frequent updates. Reviewers also appreciate the overall service, finding it remarkable and excellent, with quick responses and helpful communication. However, some customers expressed dissatisfaction with the pricing, particularly regarding additional shipping fees or tariffs. A few other people also felt that the company lacked detailed information or photos for certain parts, making it difficult to differentiate between similar items or understand product specifications.

What people talk about most

Product

Clients share positive opinions on product quality and availability. Many reviewers appreciate finding... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and efficient... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the great prices, with some finding... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the high standard of products,... See more

Service

Consumers find service to be positive. Many reviewers praise the fast, efficient, and reliable service,... See more

Based on these reviews

Rated 5 out of 5 stars

From Perth Western Australia. I buy at least weekly from Partsouq and have done for many years now . Compared to buying locally and interstate the service is remarkable. Communication is so fast ,... See more

Rated 5 out of 5 stars

Seeing price, item weight, stock availability and then shipping cost at checkout is great. Good quality genuine parts at great prices the first time I ordered and have now returned for a second time... See more

Rated 5 out of 5 stars

I bought a fan clutch at a very good price, better than the local distributor and MegaZip. They sent the original part in perfect condition but what highly surprised me the most was the shippin... See more

Rated 5 out of 5 stars

Order process quick and secure. Great options for expedited delivery if required. Always very well packed and great prices on items and delivery. My go to for Toyota parts but other manufacturers also... See more

Rated 5 out of 5 stars

I absolutely love Partsouq! I can always count on them to receive genuine car parts and parts that last. It's very convenient to plug in my chassis number and get everything about my car since my Alte... See more

Rated 5 out of 5 stars

Thes supplayer I highly recommend, one of the best suppliers for Toyota Genuine Parts.because trust pilot asks me for the date of purchase, I have bought many times before from them 100% quality

Rated 5 out of 5 stars

quick to deliver your product, only thing that would make your services better is if you could have more parts in stock for the older toyotas, but overall great service and good price

Rated 5 out of 5 stars

I've always had wonderful experiences with PartSouq but on this occassion it is for a part I've been looking for my 2006 Nissan Frontier and couldn't seem to find it anywhere for over a year, even Par... See more

Rated 5 out of 5 stars

I have used your company more than once and I have no issues my parts was always delivered before the delivery time. I my opinion you run an excellent service

Rated 5 out of 5 stars

Outstanding Parts Supplier. I have used Partsouq over the last few years and found it to be really excellent and very fast. I wouldn’t buy elsewhere.

Rated 1 out of 5 stars

I had an order for parts, which were on stock and added also some cheap screws etc. Partsouq removed the more expensive parts for unknown reasons (possibly out of stock, but they were on stock at the... See more

Rated 1 out of 5 stars

Similar horrible customer service experience to other reviewers. I am trying to find out the difference between two almost identical part numbers that come up as suggested alternatives to an OEM p... See more

Rated 5 out of 5 stars

My experience with your,remains the best,when compared to other companies.Direct communication by email, is key to good service, and your company has always responded to my emails etc..

Rated 5 out of 5 stars

Fast and reliable supplier. I have a LC100 and it is bad that a lot of parts are not available anymore.

Rated 5 out of 5 stars

I can only strongly recommend this enterprise. Top prices, real time stock and fast delivery. The items are very good packed. All good!

Rated 1 out of 5 stars

Customer service is deplorable. Would not answer a simple question about a specific part number they sell without me providing my VIN. I advised I already knew the exact part number fits my car, just... See more

Rated 5 out of 5 stars

Just perfect, good prices, original parts, fast shipping and fast reaction when needed.

Rated 1 out of 5 stars

Partsouq is located in Dubai. They don't say a word on their website. You place an order, pay for shipping and it arrives with a 50% COD charge. They're in violation of the US INFORM law as they'r... See more

Rated 1 out of 5 stars

What went wrong this time you ask? Well, this is the first and last time I will ever deal with PartSouq. Per attached link the part sent did not fit and PartSouq wants to take no responsibility for t... See more

Rated 1 out of 5 stars

I was looking for clips to hold my side shirt on my Subaru. Each clip has two parts to it. I found both listed on their website and 8 of each were showing available. I ordered them and randomly notice... See more

Rated 2 out of 5 stars

This is an international company with additional shipping fees collected after you receive your item. Parts were delivered as described. However, i was surprised to receive a extra bill from FedEx fo... See more

Rated 1 out of 5 stars

The part was reasonable priced, but they did not clearly disclose that there was a tarrif that would be billed a few days later by FedEx. My part was $21.20 and the tariff billed by FedEx was $10.80.... See more

Rated 4 out of 5 stars

Usually the Order works without any Problem, but sometimes parts are „Skipped“

Rated 4 out of 5 stars

The turnaround time of orders to be received & upon follow-ups orders are moved.

Rated 4 out of 5 stars

Allbin one , some times i order and after that they cancelled it , work one that Further up all good

Rated 1 out of 5 stars

That additional shipping fees is overwhelming

Rated 5 out of 5 stars

Very good shopping experience & Very good customer relations. Troubleshooting and resolving of issues were excellent. Highly recommended. I have been transacting with them since 2022.

Rated 5 out of 5 stars

Fast. Used partsouq a couple of times and the service, to UK, is faultless. Website and payment simple to use.

Rated 5 out of 5 stars

Parts arrived on time. Shipping cost is a bit on the high side but they are efficient

Rated 5 out of 5 stars

Always have the products I request in great condition. The delivery is fast and efficient.

Rated 5 out of 5 stars

I always buy here and I never have any problems. I usually find all my spare parts.

Rated 5 out of 5 stars

All my orders are packed and shipped quickly and reliable. Best place for parts I have found.


Company details

  1. Auto Parts Store

Written by the company

PartSouq.com Auto Parts Around the World


Contact info

4.1

Great

TrustScore 4 out of 5

756 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service, highly recommend

Partsouq is a God sent service and I would highly recommend you consider using them for sourcing parts. Here is some advise to elevate your experience with Partsouq-
1. Confirming part numbers- Sometimes, manufacturers update part numbers, and this may not reflect in Partsouq, you should do your part and check with the manufacturer on fitment.
2.Check on availability- Due diligence helps.
3.Customs- Their invoices are totaled meaning shipping costs get clubbed with value of goods. If you're in a country with customs and duty, be prepared. Customs will use the full amount and not the value of goods.
4. Be nice to support, they're mostly helpful, and I think the guy i was talking to is based in europe so there is a timing issue.
5.Based in the middle east and I got bent with customs but they still provided amazing savings on the part I bought. It still ended up being cheaper than the dealer.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

World Class Service Delivery 🥳

I've always had wonderful experiences with PartSouq but on this occassion it is for a part I've been looking for my 2006 Nissan Frontier and couldn't seem to find it anywhere for over a year, even PartSouq was out of stock. To my surprised, it came back in stock and really is a game changer. I'm waiting on it to arrive but PartSouq shipped it out almost immediately. I should have it by tomorrow and i'm most impressed with the quality of service delivered.

31 March 2026
Rated 1 out of 5 stars

Additional charges to Canada make the…

Additional charges to Canada make the purchase not worth it. For spark plugs totalling 83.00, I ended up getting charged an additional 32 dollars.

Whole point of using them in the first place was the price was cheaper than a dealer for these dealer only plugs.

Turns out the dealer became cheaper. Had I known what that fee would be, I would have never purchased from here.

Most part websites disclose this fee and how much it can potentially be on parts (RA for example does this), but I will never use these guys again because I believe this is a tactic they use to make it appear cheaper than it really is.

Lets just hope these parts are genuine when they arrive.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

From Perth Western Australia

From Perth Western Australia. I buy at least weekly from Partsouq and have done for many years now . Compared to buying locally and interstate the service is remarkable. Communication is so fast , in steps of the process. 3 to 5 days whatever I order will arrive . Yep from Dubai to Perth ! Everytime . Always genuine parts, always correct , always packaged properly. Inc freight most times the pricing is way better than here . Very impressed.

16 February 2026
Rated 5 out of 5 stars

I absolutely love Partsouq

I absolutely love Partsouq! I can always count on them to receive genuine car parts and parts that last. It's very convenient to plug in my chassis number and get everything about my car since my Altezza is a 2001 mode it's sometimes hard to get parts in my region (Caribbean) Partsouq makes it easy to get what I need. Plus, I receive my orders quickly. Their customer service is fantastic too. Absolutely a 10/10 — highly recommended!

18 June 2025
Rated 1 out of 5 stars

Beware 3rd party hidden fee!

The part was reasonable priced, but they did not clearly disclose that there was a tarrif that would be billed a few days later by FedEx. My part was $21.20 and the tariff billed by FedEx was $10.80. The local dealer was only $28. Be sure you check before you click pay.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

After placing more than one hundred…

After placing more than one hundred orders from Switzerland, I would like to share my review of Partsouq. In my opinion, it is the best platform for purchasing Toyota parts.

The service is fast, efficient, and highly professional. Orders are always carefully packaged; I have never received a single part with even the slightest defect or a trace of dust, which clearly reflects the high standard and attention to detail of the team’s work. All parts are 100% genuine, delivered in their original packaging, and fully consistent with the photos shown on the website. The website itself is extremely user-friendly, with smooth navigation, clear product images, and reliable delivery timelines.

As an example, I placed an order on December 28th (a Sunday) and received it on December 31st. This clearly demonstrates the speed and efficiency of Partsouq.

Many thanks to the entire team, and I wish you all happy holiday season celebrations.

Vellotti Raffaele, Switerland

29 December 2025
Unprompted review
Rated 2 out of 5 stars

Additional FedEx Shipping fees

This is an international company with additional shipping fees collected after you receive your item. Parts were delivered as described. However, i was surprised to receive a extra bill from FedEx for shipping charges. The merchant had already collected FedEx shipping fees with my order. Customer service was quick to respond to an inquiry dispute but they simply referred me to the Term and Conditions citing that it was disclosed that additional shipping fees might be applicable. They added that they don't have the ability to calculate these fees. I requested to have them cover the additional fees but refused. Be careful before you place an international order.

17 December 2025
Unprompted review

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