Parts Geek Reviews 

They charge a RESTOCK Fee even when the website have very minimum detail on the product. I ordered a DEPO brand taillight and it did not come with the wiring or bulb needed. Website have NO descition at all. So I ordered another brand TYC which the website have a descent description as to what's included. When I tried to return the DEPO brand, they wanted to charge me 20% restock fee for something that they have no description on the site for. That is totally unfair.

I have ordered a few parts from here and they came pretty quick. So I thought I would order another part. It got shipped the July 9 and it’s now the 23rd. I paid for the insurance so I called them and they want to jack me around and tell me to get back on some site and get a virtual gift card or something. Screw your virtual shit and my part to me !!!! Sounds like they need sued because your stealing power people’s money.

WORST EXPERIENCE EVER! Spent more time emailing about defective parts than actual work. A month later parts are coming at my expense. They should be investigated and shutdown. Here’s the tip. . Find your part, go to the manufacturer website (it’s cheaper and better service by far) buy from them directly and save yourself from stress.

the part does not fit my car and when you do a return they want you to pay for the shipping to come back to them and when you call customer service they do not speck good English you ask to speck to higher up to be told they will call you back.
If i order a part and its wrong i should not have to pay to return it.

What I ordered for my truck was the right fit. Thank you

They suck, don't buy from this place.
Customer service are lazy people that don't have a clue.. their motto is sorry there's nothing we can do. I will never buy from them again and also possibly small claims court.

This people are crooks nothing but crooks criminals! I order a part got lost the carrier never delivered Yunexpress sounds like a Chinese Co , any way they gave me a virtual card to spend money on their website only problem is you have spent exactly what the credit is no more no less! Impossible no way you can find an item with the exact amount, I ask to make a new purchase and pay the difference with my credit card they said NO ! They REFUSE TO HELP THIS COMPANY IS A CROOK IT ONE . Trying to get my money through PayPal. Another challenge.

They are no good. Sell parts for cars that are not good and not tough enough to be mounted on a car. Call to return item and they do not care. Tell you that you have to pay to return the item plus charge you a stocking fee. They do not care for their customers and instead rather take people’s money. A representative told me that they do not test the parts before selling them, when asked if the parts get tested. Bad customer service and bad company.

sent wrong part, not the part I ordered. had to pay return shipping and once received changed the return status to ordered wrong part and charged a restocking fee even though on the RMA form I submitted pictures showing a different part number than what was ordered and the difference

I have tried without any success to return the wrong part you have sent me after numerous emails you keep telling me that there is a returns label in my eBay account but its not there but nobody seems to be able to correct this this is very stressful and is not good business practice

Very satisfying and happy to have ordered what I needed for my vehicle

Bought f150 ac compressor kit

Trusted mechanic installed. Lasted 2 weeks. Freon Dye was leaking on the compressor casings

Return worked, but I paid for shipping and $1100 additional repair to replace defective components

I bought two parts from them at different times. Second time hoping for a better experience since it was a while.
Both parts were not compatible after I made sure they matched my car. Making me pay for shipping on a return and a restock fee on something that’s as light as a feather I would not suggest anyone buying from them unless you literally have no other options or money is that tight. Spend that extra few bucks

THE WORST EXPERIENCE EVER! First they don't clearly state what the product is, example: its only one part of a set. Next when you need to return you need to use their box, they make you pay the shipping. With just the weight it was $17, once you put in the dimensions of the oversized box, which was 5x the size needed, it went up to $100. The part only cost $144. completely screwed me. Don't waste your time with these jokers.

I got a part through Walmart and when i tried to ask a question on the mismanufaqctured part, the reply was essentially "it is what it is".
This company SUCKS!!!!!

Ordered a pulley for a Jeep TJ; they sent a hose assembly for a Toyota. I was refunded the cost of the part but not for the shipping, and I had to pay the shipping to send it back. Absolute trash of a company. STAY AWAY!

I ordered three ac condenser for kenworth trucks, first one was 100 percent ,second was not, totally incorrect unit, and damaged. It was ordered using the first unit exact part number. Called partgeek was told that because it was more then 7 days of delivery I'm stuck with the part.odered the third unit was exact to first . Very inconsistent in parts as a truck shop manager i can't have that. I will look into other suppliers.

I called and spoke to a lady about the axle I needed for my truck. Told here I needed a 5 lug axle gave here information on my truck and vin # She said they have the part I needed I ask her to make sure it is 5 lug, She said it is. Then I asked about return policy She told me they pay return shipping within 30 days. The axle arrived in 3 days and it was a 6 lug axle I need 5 lug. Called and told them filled out email on return they sent information in email with all of instructions but not a pre paid return label called on Saturday explained told me they will take care of it in 12 hours. They sent same email but no pre paid label call Today Sunday explained all to them again said they will send it in 12 hours. PS I never removed axle out of the box just opened the end to see if it was 5 or 6 lug it was 6 my truck takes a 5 lug. They don't have a email for contact so can not send pictures or explain in writing al they have is you have to call them.
UPDATE,
They did give me a return postage at no cost to me and a full refund.

I ordered a transmission oil cooler. Upon receiving I immediately noticed it was the wrong part. When I contacted them they emailed me the return instructions. I paid $26.50 to return a $43.00 part. The package arrived all taped up weird. I never opened the package. About a week later I received an email stating the product was damaged and they would not be issuing a refund. I replied with the details regarding how it arrived and was never opened. I replied again demanding a refund. They finally replied saying if I sent pictures of what it looked like when I received it they would investigate further. I will never use Parts Geek again and advise everyone to find any alternative to this company.

On 7-17-26, I ordered and paid for two parts and was given an order number. My credit card was correctly billed. I received an order confirmation email. The next morning I received another email saying the order had been cancelled but provided no explanation. I looked at my Geek account but it provided no reason for the cancellation. I called Geek and after waiting about ten minutes, I finally got someone. He said the order was cancelled because I was having it sent to my mailing address, which is a Suite and PO Box number and that Geek cannot deliver there. I note that Amazon sends orders there all the time. The time to tell me of this policy is when I placed the order, not 18 hours later after my credit card was billed and that had the email notice said why it was cancelled, I could have avoided the long phone wait and the call itself. This was my first ever Geek order and is my last. Now there will be at least an 18 hour delay in my getting the parts, if not more, all because Geek failed to tell me about this policy at the time the order was placed.