Parts Gateway Reviews 

5,953
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and note that replacement components always arrive securely packaged. Many consumers also appreciate the highly competitive prices available, explaining that finding the exact vehicle spares needed is completely straightforward. Buyers consistently emphasize the friendly communication provided by sellers throughout the entire transaction. However, some reviewers were not happy with the products received, mentioning specific problems like getting incorrect car parts or defective items. A few other people also felt that dealing with return processes and securing proper refunds for these ordering mistakes proved difficult.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split in customer experiences. Many... See more

Service

Customers had positive experiences with service, highlighting excellent communication and rapid delivery.... See more

Delivery service

Reviewers express high satisfaction regarding the fast and prompt delivery service. Many consumers note that... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the excellent and... See more

Quality

Clients share positive opinions on quality, highlighting that items arrive in great condition and fit... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recycled items save the planet which is a great reason for buying second hand! Parts Gateway came up trumps supplying us with the rear light we needed for our model of car and packaged and delivered... See more

Rated 5 out of 5 stars

Fantastic communication throughout my purchase. Never had to buy a car part like this but they made it really easy. Very quick delivery turnaround. Courier wouldn't let my daughter inspect the door li... See more

Rated 5 out of 5 stars

As far as I am concerned this service is excellent. I've tried others but they come nowhere near this organisation. I had almost instant responses, quality and great delivery time. I would not hesitat... See more

Rated 5 out of 5 stars

Had the part I needed at a good price which included delivery, arrived well package and on time. Will definitely use this company again for any other spares I may need in the future.


Company details

  1. Auto Parts Store

Information provided by various external sources

Search & Compare prices on 1000s of quality new and used car, van and 4x4 parts.


Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(5,953)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great parts at great prices, with great service

I needed a replacement wing mirror. A new one would have cost well into three figures, but I was offered a number of options for used parts in very good condition at competitive prices. I chose one for £70 incl. carriage. It arrived promptly and fits the purpose perfectly.

11 April 2024
Unprompted review
Rated 1 out of 5 stars

Go direct don't go through these cowboys

Been using this company for about 20 years never had a problem. Recently I've had a couple of wrong parts sent to me where the breakers never wanted to pay me for the return postage. And on one occasion the breaker (specialist dismantlers Oldham) told me the part was damaged after returning it. Which it took them over a week to reply chasing them for my refund. When told partsgateway to investigate they didn't want to know telling me to talk to my payment provider and put it in a dispute. I asked partsgateway that they should at least ask the breaker to send me photos of the damaged part which the breaker did not send. No reply from breaker or partsgateway. Lost out on approximately £150. All good and well when you get the right part but alot of these breakers are scamming the customers when returning wrong parts by claiming that there damaged on arrival. What's the point of going through partsgateway might as well go direct. They ain't gonna be much help if there needed. Don't get me wrong bought 100s of parts over the years but partsgateway service has gone down the sh☆t hole. Good luck.

10 March 2024
Unprompted review
Rated 5 out of 5 stars

A thumbs up for 1st Choice

Living in Pembrokeshire & dealing with car breakers hundreds of mile's away on line was worrying me but I thoroughly recommend 1st Choice car spares. The part I required was sent to me on a pallet extremely well packaged in less than 3 x days from the point of ordering & at an extremely good price. The person I dealt with was Matt who could not have been easier to deal with. Thank you Matt & thank you 1st Choice car spares.

21 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from the time ordered…

Excellent service from the time ordered to delivery. Spoke to the supplier, Silverlake Automotive Recycling, to confirm compatibility of the part and advice and tone could not have been better. So glad that I found this site should I need parts in the future. I would recommend it 100%.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

No more hassle phoning round...

I needed some parts to repair my car - the experience was super smooth and I got my parts quickly, and at a reasonable price. Not having to phone round ten different breakers was brilliant!

7 February 2024
Unprompted review
Rated 1 out of 5 stars

Wrong parts sent and we had to pay to…

Wrong parts sent and we had to pay to send them back in the same packaging it came in from the dealer..... Dealer said it was damaged on return and to seek a refund with parcel force as they wasn't prepared to a issue refund.. Part gateway was emailed with our problem and no reply or help..All good taking your money but you wont get it back

1 January 2024
Unprompted review
Rated 1 out of 5 stars

M & M auto salvage Halifax

I received through Parts Gateway, a quote from M & M autosalvage Halifax.

DO NOT RECOMMEND THE SELLER!

Ordered a spare wheel and a tool kit for my MG HS

Seller sent me on WhatsApp a photo of the front of the wheel and when I requested a photo of the tool kit they said: its just a jack & brace;

When I received the items I noticed that the back of the wheel is deeply scratched and the jack that they sent does not lift my car enough (on the jack is written: for VW golf, Skoda Octavia et; + the brace is too big for MG s HS wheel nuts

M & m Auto Salvage, Halifax ARE MISLEADING CUSTOMERS AND ARE NOT PROVIDING INVOICES (WHICH IS A LEGAL REQUIRMENT)

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I had questions which were answered quickly and accurately. The goods arrived within the specified time. Extremely well packed. The cheapest I found by far. I would definitely recommend.

17 November 2023
Unprompted review

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