Just purchased a mobility scooter. Had no idea about what we needed . From start to finish I felt we were in very capable hands. Thanks in particular to Darren who delivered our purchase and showed... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wayne attended today and showed lots of knowledge. He was friendly, reassuring and knew the issue as soon as he started testing. Wayne showed what component had failed and repaired the defect quic... See more
Company replied
Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to... See more
Company replied
Visited the Wakefield store. We were greeted by Adrian even before we got inside. We were looking for advice on scooters for my mother. The service he gave us was outstanding. He gave helpful practica... See more
Company replied
Company details
Information provided by various external sources
Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.
Contact info
Effingham Street, S65 1BL, Rotherham, United Kingdom
- 08007720744
- headoffice@parkgatemobility.co.uk
- www.parkgatemobility.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Julie at Barnsley was extremely helpful…
Julie at Barnsley was extremely helpful and friendly in her efforts to find my mum some suitable slippers. Nothing was too much trouble for her and xhe spent a long time with us. She is a credit to your company.
15 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Chris for your 5* review, with regards to Julie at our Barnsley store. Customer experience is very important to Parkgate, so it is lovely to hear that the customer service you received from Julie was memorable. We will pass on your feedback to Julie, whom will definitely be happy that she didnt go unnoticed . Thankyou for choosing to shop with us .
Darren Menzies was so helpful and…
Darren Menzies was so helpful and polite . He went way over his job description for me thank you so much Darren .I'm now able to be mobile and don't have to stay in anymore thank you parkgate mobility
14 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Carol for your lovely review of our Sales team member Darren. It is always good to hear of customer experience, and especially when our staff, go that extra mile to make customers feel satisfied with the service provided. We will pass on your feedback to Darren and hope you enjoy getting out and about with your new purchase.
Terrible Driving
It seems your customer service is much better than your van driving! I was aggressively tailgated by one of your van drivers down the Parkway from Sheffield down to the motorway roundabout. Being in a large vehicle you’d think the driver would have a clear view of the heavy traffic ahead of me and would refrain from driving dangerously close to my rear end. I can’t go any faster than the traffic in front of me, so don’t pick on me because you’re in a hurry!
14 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou customer for reaching out to us with regards to your experience. So as to investigate this concern, would you kindly speak to our customer service team on 08007723858 with information, approx time, area of Parkway, and also if possible any information connected to the registration. We can then investigate this and give feedback. Thankyou again on behalf of Parkgate Mobility.
Reese brought out my scooter today and…
Reese brought out my scooter today and suggested that a try a differant one which was much better than the one I had chosen thanks Reese he's a lovely person really helpful and we had a bit of a laugh .he us so nice helpfull and easy going great lad thanks so much for all your help 10 STARS IF I COULD
14 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Linda for your 5* 10* review. Customer experience is extremely important to us all at Parkgate, and it is so good to hear Rhys went above and beyond, making your experience a memorable one. We will pass on your kind feedback to Rhys, whom am sure will be much appreciative of your lovely comments. Thankyou again for choosing to shop with Parkgate Mobility.
Adrian in Wakefield is class
Adrian in Wakefield is an absolute star. Top bloke and excellent service every time we need anything from this shop. I would highly recommend.
8 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Chris for your 5* review with regards to Adrian at our Wakefield store. It is good to hear the service you received was excellent. Parkgate Mobility are proud of their customer service, and appreciate customer feedback with regards to their experience. We will pass on your kind words to Adrian.
Scooter Hire
We hired a scooter for a weekend away with my dad from the Wakefield shop. Adrian couldn't have been more helpful when initially enquiring about options and then when collecting and dropping the scooter back off. Would definitely return to either hire or buy. Thank you!
26 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Catherine for your lovely review. We all at Parkgate, pride ourselves on giving the the best in customer care, and it is good to hear that your experience with Adrian, was very positive. We hope you all enjoyed the weekend away and will pass on your kind comments to Adrian.
Hired a mobility scooter due to injury…
Hired a mobility scooter due to injury for 10 days. Adrian at the Parkgate mobility shop in Wakefield was very helpful with the experience
2 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Sam for your 5* review, with regards to Adrian at our Wakefield store. We are so happy to hear he could help out with the hire of a scooter. Customer experience is very important to Parkgate, and it is good to hear you were not disappointed with the service given. We will pass on you feedback.
Glenys was the name of the lady that…
Glenys was the name of the lady that helped my husband to decide on the model that met his needs ,she was very informative in her recommendation in explaining all the pros and cons to enable him to make an informed choice we highly recommend parkgate mobility Arnold ,Nottingham ,thank you again Glenys x
10 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Rosemary for your lovely review. As a company, Customer experience is priority, so it is good to hear that Glenys looked after you, in a way she knows best. We will pass on your kind comments and hope your husband is pleased with his purchase.
Excellent service
Excellent service, clear and concise explanations and advice on usage. Very reasonable cost.
No hesitation in recommending Parkgate for any mobility needs.
L. Wilkinson. Brighouse.
8 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Leslie for taking time out to review our company. Customer care is extremely important to all of us at Parkgate, so it is really good to hear , that your experience wasnt disappointing , and that you would recommend us to others requiring mobility aids. Thankyou for choosing to shop at Parkgate Mobility.
Working with Kevin the engineer to keep…
Working with Kevin the engineer to keep my wheelchair going. He knows my chair well, and never fails to either fully repair it, or get it going again if parts are needed.
Keep it up Kev, and thankyou.
30 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Scott, for a lovely 5* review. It is always good to hear customer feedback, and I am sure Kevin wont be disappointed to hear of your experience. Thankyou again.
Excellent service and consideration
Excellent service and consideration. Darren was very helpful in ensuring our delivery took place when we could manage it. A very courteous and polite person in all our dealings with him.
3 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Matthew for your 5* review. We are always appreciative of feedback from our customers, and it is good to hear that Darren was coutreous and polite during his visit. We will pass on you kind comments, and are here if you need us in the future.
An excellent service
The staff were very quick and efficient when organising the service appointment I needed, even though my scooter was not a model that Parkgate Mobility stocked. the service engineer. Kev Anderson, arrived on time, got straight on with the service and was extremely thorough. He was very pleasant and explained everything which need to be put right during the service.
1 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Maggs, for your lovely review, with regards to your home visit from our engineer Kevin. Customer service is our main priority , whether in store, over the telephone , or a home visit. So it is so nice to hear that your experience, throughout your scooter service, was pleasant and helpful. We will pass on your feedback to Kevin, Thankyou again for choosing Parkgate.
wheelchair
Sam - Hillsborough, has been very helpful with the loan of a wheelchair for our holidays.
21 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Claire for you lovely review. It is so good to hear, that Sam sorted you out with a loan wheelchair. We hope it came in handy and you had a wonderful holiday. We will pass on your kind comments to Sam @ Hillsboro store.
My mobility scooter was due for a…
My mobility scooter was due for a service I rang park gate mobility and Mick came out what a lovely helpful man he did my scooter and even sorted my phone holder out for me he gave me lots of advice about my scooter nothing was too much trouble for him
3 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou C. Belt for your 5* review. At Parkgate , customer service is our priority, and it is so good to hear that your experience with our engineer Mick, did not disappoint. We will pass on your comments to Mick and thankyou again for choosing Parkgate Mobility.
Great service
Took my mum to the worksop branch and they were so patient with her and so helpful nothings was to much for Ivana she went above and beyond and made my mum feel at ease .Also Rhys who delivered the mobility scooter gave a great demonstration and like Ivana he was so patient
2 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Janet for your lovely review. At Parkgate we pride ourselves in going above and beyond, to make the customer experience, a memorable one. It is so nice to hear that Ivana and Rhys, were empathetic and helpful, in making sure mum felt at ease , through the whole process of purchasing a new scooter. We hope she will be happy and if you need us, we are always here.
Praise for Castleford
We visited your shop in Castleford and was served my Keith. He was very helpful as I wanted a lightweight mobility scooter, which I could manage to lift and put in the car boot. He showed my how to lift the scooter and get it into the car boot.
2 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Mrs Wingfield, for your lovely review. We are so glad to hear that Keith was helpful with the search for your new scooter. Customer experience is very important to Parkgate, and it is good to know Keith was able to make your search easier. We will pass on your kind feedback
The engineer arrived on time and was…
The engineer arrived on time and was very knowledgeable. The engineer was Mick
1 July 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Kathleen for taking time to leave a review with regards to our engineer Mick. Customer experience is important to all our staff at Parkgate, so it is good to hear that Mick did not disappoint.
Closed!
Was hoping to call in to look at some scooters for my wife but your shop had closed its was about 4.40 yesterday. We have lost one moblity shop near Morisons I would have thought it good business sense to keep customers happy as you are our only shop for disabled in Loughboro and this has not been the first time I hope your office will make your shop available at all proper times
30 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Pete, for contacting us with regards to your concern regarding our Loughborough shop. Firstly can we apologise for any inconvenience it may have caused you on this day. Unfortunately sometimes, emergency health appointments, without notice, do mean that staff have to leave earlier than 5pm, but do actually let our service centre aware of an early closure, which seems to have happened. Customer care is very important to Parkgate, and again we are sorry for any inconvenience caused, and we will try to make sure that we provide a service within the hours stated. Thankyou for bringing this to our attention.
Great service
Keith and Helen were both very helpful and knowledgeable about the scooter we purchased. Delivery was prompt and help was given for the insurance.
20 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou customer for your 5* review. It is so nice to hear that Keith and Helen, worked together to find the right scooter for you. We will pass on your lovely feedback to them both. Thankyou for choosing Parkgate Mobility
Salesman Adrian went above and beyond…
Salesman Adrian went above and beyond to get us what we were looking for
29 June 2026
Unprompted review
Reply from Parkgate Mobility
Thankyou Donald for your lovely review. We will pass on your feedback to Adrian, its so good to hear he went above and beyond to help you find what you were looking for
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