Car damaged, no compensation
I left my car, a midsize BMW, for five weeks at the indoor parking of Eparking4U at Athens Airport (July-August 2024). I booked through the booking platform of Parkaround.com Greece.
When I picked up my car in a hurry end of August, nobody told me that the car had severe damages below the front grill and on the inside, although they obviously must have known.
I saw it the next day, when I checked the car because all the radar sensors did no longer work. I called Eparking4U, they said they check the videos and came back with the information, yes, it was their fault. So far so good.
I asked an official BMW workshop for a cost estimation. Result: 2360.-€ for spare parts and 870.-€ for work. I told that Eparking4U and Parkaround.com and asked for their Insurance data. Answer: We don’t have an insurance, we will repair the damage in our own workshop. I refused to that proposal. For guarantee reasons and because the electronic system (all radar sensors out) is involved and because Eparking4U has absolutely no experience with BMW cars, I wanted to have the car repaired in an official BMW workshop. Emails went back and forth, Eparking4U refused to pay. Finally I offered that they pay only for the spare parts, and I pay the work, to bring an end to this bad experience. I have since then heard nothing from them, neither from Eparking4U nor from Parkaround.com.
When I requested to pay back also the parking fee of 156.-€, because the contracted service was not fulfilled, they refused to refund the fee.
Parkaround.com says that they are only the booking platform and not a contractual partner to me. This is correct, but I expect from a booking platform which offers services of their partners to customers, that they make sure that minimum standards of service are in place. Such a minimum standard would be an insurance for car damages happening on the premises of their partners.
For me, I will choose neither Eparking4U nor the booking platform Parkaround.com as an option in the future. I am done with them.




