Parfum1 Reviews 

34
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Fast shipment, and 100% authentic fragrance. Will absolutely be ordering from them again. I found my very hard to come by Bal A Versailles at a great price. They also added a few goodies to my order.

Rated 5 out of 5 stars

Selection is top notch. Prices are incredible, especially considering how many different perfumes they have in stock. Free shipping when you purchase $75 - can't argue with that! In addition to perfur... See more

Rated 5 out of 5 stars

Parfum1is the best. I only order from them these days. They stand by their products , their customer service is top tier professional. I can't understand the negative comments as I've ordered multi... See more

Rated 3 out of 5 stars

Hi! I love my perfumes from parfum1. I can find all the great brands there that are not available at some of the other online stores.However my last purchase of approx $150 dollars was met with a u... See more

Company replied

Company details

  1. Wellness Center
  2. Pharmacy

Information provided by various external sources

Parfum1.com has been a leader in the online fragrance and beauty industry; offering an exceptional variety of authentic designer fragrances, bath and body accessories, skin care and other beauty products.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

34 reviews

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4.7

All reviews

(34)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Authentic Quality

Fast shipment, and 100% authentic fragrance. Will absolutely be ordering from them again. I found my very hard to come by Bal A Versailles at a great price. They also added a few goodies to my order.

2 October 2017
Unprompted review
Rated 5 out of 5 stars

Parfum1is the best

Parfum1is the best. I only order from them these days. They stand by their products , their customer service is top tier professional. I can't understand the negative comments as I've ordered multiple times and very satisfied. And yes I really am a customer, I oder Demeter from them . Cindy, Colorado satisfied customer since January 2017

19 April 2017
Unprompted review
Rated 1 out of 5 stars

Doesn't Answer Phones Or Return Emails

I purchased a very expensive $120 bottle of Serge Lutens La Religieuse perfume on March 7th. It is now March 15th and tracking hasn't changed since it shows it was accepted at the p.o. in NY on March 9th. I ordered two other perfumes separately on the same day and received them on the 13th, when the La Religieuse should have arrived. I have called the parfum1 contact number listed on their website twice and no one answers the phone! You are forced to leave a message. I have had no reply so far. Not sure how you can run a company properly without a proper customer service line. I have also sent an email, again with no reply. This is terrible customer service! Clearly my package is either lost or somehow hung up at the NY post office. The proper thing to do would be to either call the usps 800 number (800-275-8777) and have them put a trace on the package, reship my perfume, or refund my payment, none of which I can get done if there is no customer service response. My only solution will be to contact my credit card company if I haven't heard from anyone in the next few days. So disappointed.....

15 March 2015
Unprompted review
Rated 5 out of 5 stars

Excellent Experience!

I made a purchase for a friend for her birthday. The website was easy to navigate and they had a great selection to choose from that not only did I order what she wanted I ordered a second bottle of something new for her to try. My order arrived just in time despite my tardiness in placing the order. I just recommended this website to another friend and will continue to do so. Great! Thank you!

10 August 2013
Unprompted review
Rated 1 out of 5 stars

Not the same product as my high end salon

On Oct 31, 2012 I purchased the No. 4 Hydrating Shampoo from this vendor through Amazon.com and when I got the product it looked like it was authentic but when I opened it up and used the product I realized it wasn't the same. Then I compared it to a bottle from my high end salon and I could definitely tell it wasn't the same. Not only was the color of the shampoo different (yellowish vs. a pearly color) but the smell was different and it certainly had a different effect on my hair (stripped it down). Very disappointed. Sincerely - Customer #157086 Inv #265956

13 November 2012
Unprompted review
Parfum1 logo

Reply from Parfum1

Hello,
All the No.4 Shampoo we receive comes directly from the company located in California. The same inventory your high end salon carries comes from the same place if they are getting it directly from No.4. This is a very popular item and we haven't had any issues with it in the past. This could just be a case of a defective product and we would, of course, replace the item for you. I will contact you with more details. Sorry for any inconvenience this has caused.
Parfum1

Rated 5 out of 5 stars

Fabulous selection and service!

Parfum1 continues to expand it's vast inventory to include more and more high end niche brands. They offer frequent percentage off sales, include samples and ship their orders with lightening speed! I highly recommend Parfum1!

23 June 2012
Unprompted review
Rated 5 out of 5 stars

Always spot on!

I enjoy dealing with parfum1! Orders placed usually arrive day or two later. Always get a real person on the phone if I do have a question. Prices are very good too!

23 June 2012
Unprompted review
Rated 5 out of 5 stars

How can you make your service better,you can't because it was the best ever!

Parfum1 was easy to navigate, easy to order and kept it's word as to when it would be mailed and when I would receive it. The phone call was very good because never have I had anyone call me to ask whether or not we had any trouble for a package going to a PO Box. They wanted to make sure their product would come the best way for me and would get here without damage. I ordered the perfum a little late for my sister's 70th birthday and it came in plenty of time to surprise on that day. She had lost her husband last year and he always bought her this perfum. She was so surprised and it brought back dear memories for her. It was just a great day!

20 June 2012
Unprompted review
Rated 5 out of 5 stars

Reliable -- my favorite online perfume source

Ive ordered from parfum1 many times in the last three years. Only once was there a small problem (perfum that should have been pink was darker) and they allowed a no-hassle return/refund. The selection is great and continues to grow, and I often take advantage of their sales to buy a back-up bottle of a favorite.

19 June 2012
Unprompted review
Rated 5 out of 5 stars

Perfume As Armor

This is the place for perfume devotees. I have never had a bad experience with them and I've been buying for 12 years.
Everything you could want, discover, or have been looking for and can't find is here. From A - Z , it's here.
And a marvelous place to pick out something for those you love.
great on returns, snappy service, it's the top, it's the mona lisa...oh I'm getting carried away thinking of all the fragrances...
Indulge yourself. Peek inside, and treat yourself to the best fragrance site on the web.

19 June 2012
Unprompted review
Rated 5 out of 5 stars

excellent service and products

I have never had a problem that couldn't be solved. I can highly recommend this as a reliable vendor. Excellent selection, easy to contact on-line or by phone, easy to navigate web-site, great prices and great sales.

19 June 2012
Unprompted review
Rated 1 out of 5 stars

Weak

The perfume seems fake and does not last long at all!

18 June 2012
Unprompted review
Parfum1 logo

Reply from Parfum1

We've been in the fragrance industry for over 30 years and make it a top priority to sell only 100% authentic, top quality merchandise. We do not sell fakes or knock-offs. All fragrances are made differently, and some last longer than others. If you are ever unhappy with an item you received from us, please always let us know so we can resolve the issue.

Rated 3 out of 5 stars

UPS shipping to Canada

I recently placed an order with parfum1.com, I live in Canada, but have ordered perfume online many times from the USA. When the package arrived, I discovered there was a "processing fee" of $28.00 charged to me by UPS, over and above my shipping cost. Needless to say, this was disappointing, and my savings were greatly reduced. This was not duty or taxes, but as far as I could tell just for UPS to make some extra money.

Please, parfum1.com, when shipping to Canada do NOT use UPS or FEDEX - simply ship through the post office (air mail not necessary, ground is fine) as other online perfume companies do.

I love their selection, service and delivery time was good, but I will think twice before ordering here again unless better shipping arrangements can be made to Canada.

18 June 2012
Unprompted review
Parfum1 logo

Reply from Parfum1

Hello,
I am sorry to hear that you were charged fees by UPS. We have had some complaints from customers shipping to Canada about extra UPS fees so we are currently working on a new shipping option to Canada that would NOT include any fees. We hope to have this option available within the next month. We'll be sending all of our customers who are located in Canada an email to let them know! Thanks again for shopping with us and we hope to hear from you again in the very near future.

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