Excellent service from start to finish. The booking process was quick and easy, prices were reasonable, and my parcel arrived right on schedule with no problems at all. A truly reliable worldwide cour... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pros: Their pricing was great. The web site works well for getting an order purchased. They found a shipper in 2 days and the estimated delivery date was great. FYI - You need to know about customs... See more
Company replied
I’ve used this service for several deliveries now, and it has made the whole shipping process so much easier. Being able to compare carriers and rates in one place saves me both time and money. My pa... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Shipping and Mailing Service
- Shipping Company
- Shipping Service
Written by the company
National and international (Worldwide) courier services. Send your parcel with ParcelABC
Contact info
5 Underwood Street, N1 7LY, London, United Kingdom
- info@parcelabc.com
- www.parcelabc.com
3.7
Average
7K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service
Fantastic service! As a small AI business owner, I appreciate how simple the interface is—no hidden fees, clear quotes, and excellent communication. My parcel reached the client safely and on schedule. Highly satisfied and recommending to everyone in tech/e-commerce.
3 December 2025
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you very much for your fantastic feedback and for choosing ParcelABC.
We’re delighted to hear that you found the platform simple to use and appreciated the clear pricing and communication throughout the process. Providing transparent quotes and a smooth shipping experience is very important to us, so it’s great to know that your parcel reached your client safely and on schedule.
It’s especially rewarding to hear that our service supports businesses like yours in the tech and e-commerce space. Your recommendation truly means a lot to us.
Thank you again for your kind words, and we look forward to assisting you with your future shipments.
Kind regards,
ParcelABC Team
The whole process was smooth
The whole process was smooth. I booked the shipment,followed the tracking updates, and the package arrived safely. Nothing complicated, just a service that works.
6 March 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for taking the time to share your feedback.
We’re pleased to hear that your shipping experience with ParcelABC was smooth from booking to delivery. Our goal is to keep the process simple and reliable, so it’s great to know that the tracking updates were easy to follow and that your package arrived safely.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
ParcelABC Team
I used ParcelABC for the first time
I used ParcelABC for the first time and everything went well. The website is easy to use and the whole process was clear.
10 March 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for sharing your experience and for choosing ParcelABC for your first shipment.
We’re glad to hear that you found the website easy to use and that the process was clear from start to finish. Making shipping simple and straightforward for our customers is one of our main priorities.
We truly appreciate your feedback and hope to assist you with many more shipments in the future.
Kind regards,
ParcelABC Team
It is a good platform for comparing
It is a good platform for comparing shipping prices. The delivery was also completed smoothly.
10 March 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for sharing your feedback.
We’re glad to hear that you found our platform useful for comparing shipping prices and that your delivery was completed smoothly. Our goal is to make it easy for customers to find the best shipping option while ensuring a reliable delivery experience.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
ParcelABC Team
Reply from ParcelABC - courier service
Dear Customer,
Thank you for your review.
We’re glad to know you chose ParcelABC for your overnight shipping needs. Our aim is to provide fast and reliable delivery options while keeping the booking process simple and convenient for our customers.
We appreciate your feedback and hope to assist you again with your future shipments.
Kind regards,
ParcelABC Team
Reply from ParcelABC - courier service
Dear Customer,
Thank you for your feedback.
We’re delighted to hear that you found the delivery service fast. Providing efficient and reliable shipping solutions is one of our top priorities, so it’s great to know that your experience reflected this.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
ParcelABC Team
I had a very good experience using
I had a very good experience using ParcelABC. The booking process was simple and the price was lower compared to other courier options.
10 March 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for sharing your experience and for choosing ParcelABC.
We’re very pleased to hear that you had a positive experience and found the booking process simple. It’s also great to know that our platform helped you find a competitive shipping price compared to other courier options.
Your feedback is truly appreciated, and we look forward to assisting you with your future shipments.
Kind regards,
ParcelABC Team
Reply from ParcelABC - courier service
Dear Customer,
Thank you for your feedback.
We’re glad to hear that you chose ParcelABC for your same-day shipping needs. Our goal is to provide fast, convenient, and reliable delivery options to make shipping as smooth as possible for our customers.
We appreciate your support and hope to assist you again with your future shipments.
Kind regards,
ParcelABC Team
Express parcel delivery
10 March 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for your feedback.
We’re pleased to hear that you used ParcelABC for express parcel delivery. Our goal is to provide fast, reliable, and convenient shipping options to ensure your parcels reach their destination on time.
We appreciate your support and look forward to assisting you with future shipments.
Kind regards,
ParcelABC Team
My package got delayed and still there…
My package got delayed and still there is no update
3 March 2026
Reply from ParcelABC - courier service
Thank you for your feedback. We sincerely apologize for the delay and understand how frustrating this situation must be. We are currently following up with UPS regarding your shipment but have not yet received a response.
Our team has reached out to you directly with an update and further instructions to help resolve the issue as quickly as possible. Please rest assured that we are doing everything we can to ensure your parcel reaches you.
We appreciate your patience and understanding.
Kind regards,
The ParcelABC Team
The service was quite good
The service was quite good. The parcel arrived safely and the booking process was very easy. I may use it again in the future. Thanks to the team.
9 March 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your kind feedback! We’re delighted to hear that your parcel arrived safely and that you found the booking process easy. Your support means a lot to our team, and we look forward to assisting you with your future shipments.
Kind regards,
The ParcelABC Team
ParcelABC made shipping stress-free
ParcelABC made shipping stress-free. I sent sensitive tech gear overseas, and the tracking was accurate and prompt. Delivery was faster than expected, and the price was unbeatable. Professional team—definitely 5 stars for ease and reliability!
19 January 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you so much for your wonderful feedback! We’re thrilled to hear that your shipment arrived safely and on time, and that our tracking and service met your expectations. Our team takes pride in making shipping as smooth and reliable as possible, and your kind words mean a lot to us.
We look forward to assisting you with your future shipments!
Kind regards,
The ParcelABC Team
You guys keep deleting the reviews I…
You guys keep deleting the reviews I put everytime . You guys are worst international transportation company I’ve ever dealt with. I cannot even find a proper word to describe how bad your service is. My package was returned after I paid for everything, you sent me someone else package why??? Your costumer service treat people like a sh*t now you even refuse to answer my emails why??? Do you guys really think people don’t have anything to do with their money and time??? If someone trust you the least you can is respect your engagement and take your responsibilities. Due to your incompetence I don’t have my package am stuck with something that’s not mine why are you doing this??? What’s the benefits for such a poor service??? If am not receiving my two packages please refund me everything I paid for because this seems like a joke to you.
I could give 0 as rate I will. You delete bads reviews keep the good one form decades ago and put new people in your traps. Shame on you.
9 March 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation must be.
First, we would like to clarify that companies are not able to delete reviews on Trustpilot. All reviews remain on the platform unless they violate Trustpilot’s guidelines, and moderation is handled independently by Trustpilot itself.
Regarding your shipment, our customer support team has been in continuous contact with you to resolve the situation as quickly as possible. We can confirm that the parcel was returned yesterday, and the case has already been escalated to the carrier. The information has been forwarded to FedEx so that the incorrect parcel can be collected and the correct shipment delivered to you.
At the same time, we are actively investigating why the original parcel was returned in order to prevent similar situations in the future. We fully understand the inconvenience this has caused and appreciate your patience while we work with the carrier to resolve the matter.
Please rest assured that our support team will continue assisting you until the issue is fully resolved. If you have any additional questions, we encourage you to remain in contact with our support team so we can provide you with the latest updates.
Kind regards,
ParcelABC Team
You’re now using our bas
Why they are very slow to responce…
I am not sure I will use this service again since you just give me lots of nervous. Why are you very slow to responce while I need a help? When I send my inquiry to your help center email, their automatic responce said it will take 4 hours. Ialso call you for many times but only automatic responce saod leave a voice message and even did not answer my voice message. It was before their working hour closed but they did not get back to me. Seems like they responce here way faster than personal inquiry, so I leave my review here.
9 March 2026
Reply from ParcelABC - courier service
Dear Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the frustration you experienced while trying to reach our support team. We completely understand how stressful it can be when you need assistance and do not receive a response as quickly as expected.
Our goal is always to provide timely and helpful support, and we sincerely apologize if this was not your experience. While our automated response indicates an estimated reply time, during periods of higher inquiry volumes it may sometimes take a little longer for our team to respond. We understand that this can be frustrating, especially when your matter feels urgent.
We would genuinely like to look into your case and assist you further. Unfortunately, the review does not include a shipment reference number, which makes it difficult for us to identify your request or locate your shipment in our system. If you could please provide your shipment reference number or ticket ID when contacting our support team, we will be able to review your case and help you much more efficiently.
Your feedback is very important to us, and we will also share your comments with our team as we continuously work to improve our response times and customer experience.
Thank you again for bringing this to our attention. We hope to have the opportunity to assist you and restore your confidence in our service.
Kind regards,
ParcelABC Customer Support Team
Excellent platform for international…
Excellent platform for international parcels. Compared rates easily, booked in minutes, and my package from Europe to Asia arrived on time with no issues. Customer support responded instantly to my query about customs. Great value and hassle-free service—will use again for my AI company's shipments!
6 January 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you very much for your wonderful feedback!
We’re delighted to hear that you had such a positive experience using our platform for your international shipment. It’s great to know that you found it easy to compare rates, complete the booking quickly, and that your parcel arrived from Europe to Asia on time without any issues.
We’re also especially pleased that our customer support team was able to assist you promptly with your customs inquiry. Providing a smooth, reliable, and hassle-free shipping experience is exactly what we aim for.
It’s fantastic to hear that you plan to use our service again for your AI company’s shipments. We truly appreciate your trust in ParcelABC and look forward to supporting your future deliveries.
Kind regards,
ParcelABC Customer Support Team
The booking process is simple
The booking process is simple, tracking updates are clear, and delivery was completed on time
6 March 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for sharing your experience!
We’re glad to hear that you found the booking process simple and the tracking updates clear. It’s also great to know that your delivery was completed on time, as reliability and transparency are very important to us.
We truly appreciate your feedback and look forward to assisting you again with your future shipments.
Best regards,
The ParcelABC Team
Very Reliable Company
Collection was on time and delivery was faster than I thought. Customer support was also helpful and responsive.
6 March 2026
Unprompted review
Reply from ParcelABC - courier service
Thank you for your great feedback!
We’re very pleased to hear that the collection was on time and that your delivery arrived even faster than expected. It’s also wonderful to know that our customer support team was helpful and responsive throughout the process.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again with your future shipments.
Best regards,
The ParcelABC Team
Reply from ParcelABC - courier service
Thank you for your kind feedback!
We’re delighted to hear that you had a positive experience with our service and that your delivery arrived on time. Providing reliable and timely deliveries is very important to us.
We truly appreciate you taking the time to share your experience and look forward to assisting you again with your future shipments.
Best regards,
The ParcelABC Team
Reply from ParcelABC - courier service
Dear Customer,
Thank you for sharing your feedback. We are sorry to hear that you are disappointed with your experience and with the communication regarding your shipment.
According to the information available, the parcel’s confirmed dimensions were larger than those originally declared when the order was placed. In such situations, adjustments are required to ensure the shipment is booked correctly with the carrier. To help resolve this, we offered a full refund to your ParcelABC e-wallet, which would allow you to create a new shipment with the updated and correct parcel dimensions.
We understand that you later decided to cancel the order, and we regret that the applicable administrative cancellation fee has caused frustration. These fees are part of our booking and cancellation policy, as outlined in our Terms and Conditions.
That said, we truly value our customers and their experience. Our team will contact you personally to review the situation and ensure that you feel treated fairly and as a valued customer.
Kind regards,
ParcelABC Team
Great experience
I recently arranged a shipment through ParcelABC and everything worked well. The booking system is clear and easy to use. The courier collected the parcel on the scheduled day and delivery was completed within the expected timeframe. Overall a good experience.
3 February 2026
Unprompted review
Reply from ParcelABC - courier service
Dear Customer,
Thank you for your kind feedback! We’re delighted to hear that your experience with ParcelABC was smooth and efficient. It’s great to know that the booking system was clear, the courier collection went as scheduled, and your delivery arrived on time.
We truly appreciate you taking the time to share your experience, and we look forward to helping you with your future shipments.
Best regards,
ParcelABC Team
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