Pandawill Reviews 

I ordered a $300 phone at Pandawill 2 months ago which they claimed would be available the same week. After 4 weeks of claiming that it would arrive the next week, please wait 1-3 days, I didn't have the patience anymore and cancelled my order. Now the same is happening with my refund: We sent the money please wait 1-3 days thank you for your patience...
Ordered my phone at a European dealer and had it in a week with good communication, never going to order from a chinese company again to save $50.

I buy at Pandawill anytime. How can can anybody expect to purchase a $7 product from the other side of the world and get
a goldmine?
I purchased for myself phones and tablets. All arrived timely and as described. All correspondence was courteous and proffessional.

As a matter of fact I accidentially broke my tablet. Pandawills representatives bent backwarts over to hook me up with a repair facility right at that particular factory.

Remember it is a wholesaler. Go to retailer and pay for it!
Most of our wholesalers in our countries will not even look at
the average consumer.

I bought a cheap phone (<80$) 2 months ago just to test the company.
It arrived fast (China-Spain in 12 days after 3-4days of handling) and well packaged.
The same day I received it, I tried to recharge it but it didn't work: the battery was faulty. As a clear case of DOA (Dead On Arrival), I deserved a REPLACEMENT or a REFUND, that was writen on their policies.
I started to exchange emails with them:
- They asked for photos and videos
- They asked me to repair it in my country for a "reasonable amount" and record the process for their aproval...
I sent them the phone:
- They offered a repair, which I refused, asking for a replacement
- They said it was out of production and couldn't be replaced nor repaired!!!
- They offered some repaired (worse) models from other customers!!!!!!!!!
Finally, I was able to get a refund. They answered all my mails, but with nonsense explanations / lies.

I WON'T BUY HERE AGAIN, but I give them 2 stars because they never were rude and always answered.

Phone was send back at custom. Had to pay 83 dlr to resend it. When i did they sold my Phone to someone else. Then it was sold out and i could choose another wich was less. These chinese are f...ng with us

I always skeptical about China's sellers and will always testing the water first. Very sad indeed that Pandawill is really disappointing. I ordered an item and it is nearly 2 months that the item has never arrived till today. Wrote to them and they said it will be slow and asking me to be patient. Yeah...I am not the first timer buying from China. As preventive measure, I use Paypal and now disputing the charge. Anyway, just a small amout of 7 dollar enough to buy me a lesson !!!

I purchased two Hero v6888 smartphones from them and both was faulty.After i upload two video with problem on youtube i send them back phones as DOA.Their warranty and return policy says that ""we will pay for the shipping send back ,please return it to us at your convenience and at the lowest cost possible and we will ship a functional replacement to you free of charge.""After they receive phones they mail me that they send them to factory for repairs,and that they was not responsible for shipping that cost me 22,9 euro.They also didn't want to replace them with new as their warranty and return policy report.I open a case on paypal and i claim a refund for phones and shipping cost.I only refunded for phones because paypal's policy do not accept my shipping cost even if pandawill's policy do.Buing from them is a risk.Either you will be lucky or you throw your money on garbage.

Bought a feiteng h9500 this year 2013 and discovered that gps doesnt work. I asked for a refund, or change of product and all they sent me was a short message saying they didnt sell it as a gps machine but as a mobile phone...

I mean seriously, would you want to buy a dual sim phone, and not have the gps working?Almost all android apps now require gps...

This company is a thief.

今年、feiteng h9500という携帯を買って、ＧＰＳが機能していないと発見し、払い戻しを要求したら、この商品は携帯として販売しようとしてＧＰＳではないとの答えが返ってきた。本当にあり得ない会社だね。というか、現在、ＧＰＳのない携帯にはほとんどのアプリが使えないじゃない？！？

この会社は本当に泥棒だね。

Comprato un Feiteng H9500 l'anno 2013 e ha scoperto che il GPS non funziona. Ho chiesto un rimborso, o cambio di prodotto e di tutto quello che mi ha mandato è stato un breve messaggio dicendo che non ha venduto come una macchina di GPS, ma come un telefono cellulare ...

Voglio dire sul serio, ti va di comprare un telefono dual sim, e non hanno il lavoro gps? Quasi tutte le app Android ora richiedono gps ...

Questa società è un ladro.

Membeli H9500 Feiteng tahun 2013 ini dan menemukan bahwa gps tidak bekerja. Aku meminta pengembalian dana, atau perubahan produk dan semua mereka mengirim saya adalah sebuah pesan singkat mengatakan mereka tidak menjualnya sebagai mesin gps tetapi sebagai ponsel ...

Maksudku serius, apakah Anda ingin membeli ponsel dual sim, dan tidak memiliki kerja gps? Hampir semua aplikasi android sekarang memerlukan gps ...

Perusahaan ini adalah pencuri.


Купив Feiteng H9500 в цьому році 2013 і виявив, що GPS не працює. Я попросив відшкодування, або зміну продукту і все, що вони послали мене було коротке повідомлення про те, що вони не продають його як машину GPS, а як мобільний телефон ...

Я маю на увазі серйозно, ви хочете купити Dual SIM телефон, а не є робоча GPS? Майже всі програми тепер вимагають GPS ...

Ця компанія є злодієм.

Kocht een Feiteng H9500 dit jaar 2013 en ontdekte dat gps niet werkt. Ik vroeg om een ​​terugbetaling, of een verandering van product en alles wat ze stuurde me een kort bericht te zeggen dat ze niet verkopen als een gps-apparaat, maar als een mobiele telefoon ...

Ik bedoel serieus, wil je een dual sim telefoon te kopen, en niet de gps werkt? Bijna alle android apps vereisen nu gps ...

Dit bedrijf is een dief.

ซื้อ Feiteng h9500 2013 ในปีนี้และพบว่าจีพีเอสไม่ได้ทำงาน ฉันถามสำหรับการคืนเงินหรือการเปลี่ยนแปลงของผลิตภัณฑ์และพวกเขาส่งฉันเป็นข้อความสั้นบอกว่าพวกเขาไม่ได้ขายเป็นเครื่องจีพีเอส แต่เป็นโทรศัพท์มือถือ ...

ผมหมายถึงอย่างจริงจังคุณจะต้องการที่จะซื้อโทรศัพท์มือถือสองซิมและไม่ได้มีการทำงาน GPS? เกือบทั้งหมดปพลิเคชันที่ต้องการขณะนี้หุ่นยนต์จีพีเอส ...

บริษัท นี้เป็นขโมย

Compró un FT-H9500 el año 2013 y descubrió que el GPS no funciona. Pedí un reembolso o cambio de producto y todo lo que me envió era un mensaje corto diciendo que no lo venden como una máquina de gps, sino como un teléfono móvil ...

Lo digo en serio, ¿le gustaría comprar un teléfono de doble SIM, y no tener el trabajo gps? Casi todas las aplicaciones de Android ahora requieren gps ...

Esta compañía es un ladrón.

I bough a High end phone ($350), Zopo ZP980 which was suppose to work GSM quadband and 3g 850 2100, so Ok to work in Canada.
It was only on paper, in fact it is working only on GSM twoband (no 850 1900)and the 3g do not work on voice (like a tablet). So this phone do not work in Canada
Pandawill deny for close two month but finally send me a RMA.
It cost me $80 to return this expensive phone.
And now they do not want to refund me just send me a "repair" one.
Not only that they propose to me to send me back the same phone, who wants a $350 phone which is a brick in your country?
It is a nightmare since the beginning and continue to be a nightmare.
No help, no technical department, inefficient after sales service
They lie all time until your are discouraged.
Pandawill is a shame for the Chinese market.

Its SO unfair that only those who have problems are motivated to rate this site!!

I purchased the following : in 2012 Ainol Hero tablet, Awesome, price, value, Delivery terms and charger/socket.

Then my friend purchased (he is much into it) Lenovo p780 4000 mah battery and he was Really happy...

My friend is now purchasing an item or two..

We are from EGYPT a country with horrible customs but still it worked smooth and fun.


I recommend Pandawill ANY day.
Thier return policy is not bad.... at the end you buy ultra cheap phones.. There IS a risk minor problems might happen!!! in lets say 2-4% of cases and they will offer you a return the phone back policy and they will handle it repair it or change it idc....
Please people be rational.
I`m in australia now and i intend to buy from them once again.
such a trustworthy company... PLEASE bear in mind some of the phones they offer are of low quality /price!! you should buy a 100$ phone that is STUFFED with options and complain about the quality..

I`m a production engineer and i know what i`m talking about. Iphones are 1100$ + go buy them for 5x the value of a good lenovo/ZTE/Huwei phone and stop complaining.

I receive my product on time, and everything its ok.

I bought Android TV Stick. It full of bad experiance with me. It was not working and there was a parts also not include as per describe. I complaint they offer me discount on next purchase. but it was full of money lost.

they are too quick to take your money, i pre ordered a phone from them two months ago they took the money straight away, the phone was due middle of march this got moved back to the end of march, fair enough but they failed to tell me. had to find out myself by checking my order now it's been put back to middle of may. they have offered me a cheaper phone with free extras but they won't give me my money back or let me take another slightly more expensive phone that is worth less than the phone they offered with the extras that are no good to me. buyer beware!!! wish i looked more into them and found this site before. shall stick with Dino direct from now on.

They sell what they don't have. Bought a smartphone and paid for FedEx shipping. After 3 days of no action from them I emailed to ask what's going on?
Was told the phone wasn't in stock but will be sent in 2 weeks or so!
Took them 2 weeks to refund money.

Avoid!

On they website, they say, they will ship your items in 3-4 workdays. After I payed, they shipped my order after 1 month! it was not one preorder stuff.
Finally it arrived, but it took 60DAYS!!
When i asked, they were keep telling it is on its way, but they didn't even shipped it.
When you want to ask something from them, then you will never get a strait answer!
Liars!

And I can't trust them. If i get some problem with my tablet, there is no guarantee to get back my device after I sent it to them for repair.

And they're reward point system is fake! Its not working. When you want to order something, then at the beginning it looks like you will get your discount, but at the end, they charge the full amount of money, with no discount.

They will make a fool of yourself with your own money. They get more orders than they can handle so if you like waiting for 2 months to receive your order go ahead and place it. They dont mind if you're upset or threathen to put a claim with paypal.

All in all I'd avoid this place there is better stores with same price that give you good service and fast delivery.

Until now I have ordered 2 tablets and 1 phone from them,
arrival time took between 3-4 weeks,
everything exactly as described, without any surprises or malfunctions,
packed well.

I will continue to bye from them.

I have only ever had 2 dealings with Pandawill, once for them to send me a free Android TV stick to develop firmware on, and again with an order for a wireless air mouse/keyboard/trackpad combi. The TV stick wasn't dispatched until I'd chased it up with an email, and then it was made out to be MY fault and that I should have emailed them from the moment I ordered! The stick then arrived within a week, but the HDMI connector is faulty! No point returning it, since it was a freebie.
The combi keyboard/mouse unit I ordered is now a PayPal claim. After a 35 days of waiting from when they claim it was shipped, and with no tracking number (due to it being 'free' postage), I contacted them to confirm it had definitely been shipped. The customer service rep told me to wait at least 45 days for the order - which would then mean I would have no chance of dealing with any disputes through PayPal!! Straight away my suspicions were raised, and I went ahead with opening a PayPal dispute. Pandawill haven't so far responded to any messages I sent via the Resolution Centre, so I guess I was right to be concerned for my order.
I have used other online China sellers, and had better results. Pandawill is a company I would not bother with now.

A “customer support” story...

On July the 18th, 2012, I placed an order (number 100361948) with Pandawill. The order contained only one item, a 7 inch tablet. This was not the first tablet I had purchased from them, as there had been several other purchases before this one, out of which came more sad stories (in brief: there has been a bad pixel in one of the other tablets and another tablet was behaving like crazy before it eventually died -> Pandawill customer support offered me a generous 2USD coupon for the dead pixel and refunded 50% of the price for the second one as it was out of production and could not be repaired!). OK, there have also been good, fully working devices that arrived in a perfect condition in the rest of the purchases.

A month later, on August the 19th, 2012, I received the specific order in a package that had been slightly damaged, probably in the mail. When I opened it, I found out that my new tablet had arrived with a cracked touchscreen! I thought that it was damaged in the mail along with the packaging! I have immediately sent pandawill (their so called “customer service”) an email, told them about the problem and they asked for a picture to verify it. I did then send them a picture and on August the 21st, I received a reply in which I was offered a selection of the following:
1. Accept a 3.00 USD compensation
2. Accept that a new touchscreen was sent out to me (free shipping)
3. Send the unit back to them, but pay for the shipping myself

I ignored the first option after having considered it a bad joke and since I am an IT specialist, I chose to go with the second option of accepting a replacement touchscreen to be sent to me. I have replaced LCDs, mainboards, touchscreens etc several times in the past and thought that I would have no problem replacing this one. To be on the safe side though, I did ask for disassembling and installation instructions when I informed them of my decision.

In reply to that, I received a very confusing message from another Pandawill representative, who wanted to know what happened and promised to reply to me, after they knew all the details. Some explaining later, I was promised by the new representative to be sent a replacement touchscreen. This took place on the 23rd of August and until then I had NOT been told (not even once) that by accepting the replacement touchscreen, I was voiding my device’s guarantee...

After SEVERAL emails sent back and forth, after several excuses they came up with (we don't have it in stock these days, we are on holiday, we will ship it out as soon as possible, etc) they finally did ship a replacement touchscreen out on October the 11th! Yes, that is right! Action was finally taken a full month and a half after their intention notification to me on the 23rd of August!

After another month of waiting the replacement screen got to me in the mail. This time the packaging was excellent and the screen got to me in one piece - not damaged at all! There was no installation instruction in the box and even though I asked for it several times, I wasn’t sent any in an email, so I decided to look online for a disassembling guide. I wanted to go by the book and make sure I do not damage anything! I did manage to find their own disassembling guide (yes, a video guide that shows how to get the device opened the right way, all made by Pandawill), therefore, I started working on replacing the screen!

I very carefully and with the right tools (remember, I am an IT specialist and have access to all I needed) opened the device, got to the touchscreen, removed it (without breaking it any further, it's still in one piece) and installed the new one! I put the LCD, mainboard, etc back to the device and tested it before I reinstalled the back cover. The tablet was at that time working properly and I was eventually happy! I moved on to the next step of putting the back cover on the device and at last start properly using it, after all the hassle and waiting.

I gently put the back cover on the device, back where it belongs to and turned it over to finally use it! All to my surprise, there was a new crack on the touchscreen, at the EXACT SAME SPOT as the previous one! Not as big of a crack as the previous one, but a crack! I was very disappointed as this... I tried to switch the device on and it wouldn't do that! It wouldn't even turn on! I am confident that I have done everything the way I was supposed to and what a result! The only explanation is that there must be some sort of factory defect on this device that causes all this. It doesn't otherwise make any sense...

At this stage I decided to not open the device again and fiddle about with it. I shouldn't even have to replace the screen myself in the first place! I had paid for a NEW, FULLY WORKING device and I should have been sent one! Not a problematic one that I had to fix myself! What if I didn’t have the technical background to it? I felt so bad for having spent so much time and effort in something I shouldn’t have to do so. I decided to and finally sent Pandawill "customer support" a new message, where I explained what happened. Since then, there has been no real communication between me and Pandawill “customer support” and therefore, no support at all!

In detail, I had to send every message to them 2 or 3 times before I could get a reply from their representative. I was eventually offered a compensation of 8.00 USD in the form of a coupon that I could spend on their online store (as if I am going to buy from them again)! I was even told that now that the device has been dismantled, they cannot send it to the factory for repair. The representative also said that I have voided my guarantee by having opened the device!!! Sorry Pandawill, but I am not familiar with any magical ways of replacing a touchscreen without opening the device first!!! When I asked for instructions, maybe you should have sent me the right spell for the touchscreen replacement! Maybe you should have told me that I would be voiding my guarantee by not using your secretly kept magical spell!!!

I considered the 8.00 USD compensation to be once again a bad joke and of course did not accept it! Instead, I asked for a new, fully working device to be sent to me. That is what I had paid for in the first place! This time I also accepted to pay the shipping for the bad device to return to them. What I got in return (after asking for a reply several times) is "you have dismantled the device, you are on your own"! I asked SEVERAL times why I was offered this option of the replacement touchscreen and without having been told that it would void my guarantee in the first place and I am getting no response! I have asked for an email address (or email addresses), where I can file in an official complain report and I am getting no response to that too! All I am getting from them is "if you couldn't install the touchscreen you should have asked us" and "the guarantee is available only when the item hasn't been dismantled".

I have finally come to the conclusion that it has been both a waste of money and time dealing with these guys! I have decided that I should spend some more time though and put this bit of text together, upload it where ever I can, so that people are notified and potential buyers know what they might have to deal with if something goes wrong with their order!

In the meantime (between August and now) I have ordered from other online shops and I have had excellent customer support, when that was needed! Guys, just think twice before you proceed with your purchase with these guys. If it all goes well, all went well. If there is a problem, well... ...you should have an idea of what to expect by reading this far!

Last but not least, I have kept all relevant messages and am able to come up with further details of the story. If anyone wants to have a look, please say so...

Nick

Purchased a tablet, no news for days, had to try contact them through online support (was on hold in chat for many hours, nothing) phone (No answer, never) and mail. Finally (after a week)I get an email stating that the item wasn't available in the factory and in the whole china and I had to wait for an indefinite amount of time. I now open a case with paypal (fortunately I used that to pay) and eventually will get my money back (probably will take months) but im without tablet and without money. Nice job pandawill, silly me I trusted you. If you want serious service go to android sale. very serious and honest traders.

I ordered for mobile accessories including cases and cables in bulk. I find them few of them defective and complained them. But no action is taken so far in replacement or either refund. As i was in quick need, i ordered it from ChinaBuye, an other online store. They shipped with free shipping cost and within 15 days got my order and in working condition. Please refund my money pandawill! Dispute process does not seem to have any progress so far!!