The office team was very helpful and proactive in keeping me updated about the status of the shipment. And also the driver was very helpful and committed to getting to us despite many hurdles in terms... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Three absolute highlights: 1) Really good communication throughout 2) Great price for our pallet delivery 3) Not only was there no fuss in collecting an awkward heavy pallet but the driver came w... See more
Company replied
Really great service from start to finish. Gabriela was excellent and kept me updated throughout every stage of the delivery/collection, which made the whole process very easy. A special mention als... See more
Company replied
Have used Pallet2ship a couldn't of times now, and its such a simple, easy to use, quick service. Still amazed at how quickly they can deliver. Our office is based in Okehampton, and they managed to c... See more
Company replied
Company details
Written by the company
Pallet2Ship is a UK freight forwarder with 15+ years of experience, built for SMEs. Instant quotes, global carriers, competitive prices — no credit account needed.
Contact info
Office 1, Space Station, 149 St Pauls Ave., SL2 5EN, Slough, United Kingdom
- 01753 299 456
- office@pallet2ship.co.uk
- www.pallet2ship.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great First Experience
This was my first time using Pallet2Ship. I made it all the way to the checkout stage and was a little apprehensive as to whether this could be collected on time as this was an important delivery. I left my basket to explore other options but during this time Charlie gave me a call. He ran through everything and ensured me that this would be collected and delivered on time and would personally monitor this shipment, I also received regular updates from Gabriela regarding the delivery. Overall a great experience and will be looking to using Pallet2Ship again in the future.
22 May 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, George!
It's great to hear our team could assist and keep everything on track throughout the shipment.
We appreciate your support and look forward to assisting you again in the future.
Kind regards,
Pallet2Ship
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Paul!
We are delighted to hear that everything went smoothly and that you felt well-informed throughout the process.
Kind regards,
Pallet2Ship
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Iain!
We are glad to hear everything arrived as expected and that the service met your expectations.
Many thanks,
Pallet2Ship
Good dialogue
Easy to talk to, always responsive (and fast), good price. Ready to answer all questions
10 May 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Dovi!
Really pleased to hear you found the team approachable and responsive throughout.
Glad we could make the whole process straightforward for you.
Kind regards,
Pallet2Ship
Had a good experience dealing with…
Had a good experience dealing with pallet2ship, would use again… A++
7 May 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to leave feedback, Jeff!
Really glad to hear everything went well and that you’d be happy to use us again in the future.
Kind regards,
Pallet2Ship
Great communication
The communication and tracking portal were great and allowed us to see where our pallet was. It arrived pretty much exactly when estimated, which is impressive!
Thanks to Gabriela and the rest of the team for their support and great service.
8 May 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Dan!
Really pleased to hear the updates and tracking made the process easier to follow and that everything arrived right around the expected time.
Gabriela and the team will really appreciate your kind comments.
Many thanks,
Pallet2Ship
Delightful competent staff,
Delightful competent staff,
Collected pallet as scheduled and item delivered to IOM on time without damsge
8 May 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Jonathan!
Really pleased to hear everything arrived safely and on schedule. It’s also great to know the team made the whole experience a positive one for you.
Kind regards,
Pallet2Ship
Perfect comms
15 May 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to leave feedback, Charles!
We look forward to working with you again.
Many thanks,
Pallet2Ship
Good Service, Great Communication
The service was very good. Picked up and dropped off on time.
Most importantly communication was excellent. I had a chap called Dan communicating with me and he was always helpful and quick to respond
13 May 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Lar!
Really pleased to hear everything ran smoothly and that Dan was able to support you throughout. We’ll make sure your comments are passed on to him.
Kind regards,
Pallet2Ship
Had a great experience with this…
Had a great experience with this delivery company, very professional and great communication with a friendly driver who was great to deal with.
Would highly ecommend :-)
13 May 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Simon!
Really glad to hear you had such a positive experience and that everything was handled smoothly throughout.
Your recommendation is much appreciated.
Kind regards,
Pallet2Ship
great help from Gabriella
great help from Gabriella, 10/10 customer support
14 May 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to leave feedback, Matthew!
Great to hear Gabriela was able to help and provide the level of support you needed. We’ll be sure to pass your comments on to her.
Kind regards,
Pallet2Ship
great service and communication
7 May 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback,
Really pleased to hear you were happy with the overall experience and support throughout.
Kind regards,
Pallet2Ship
Great service and great communication
Great service and great communication
11 May 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Charlie!
Glad to hear everything went smoothly and that you felt kept up to date throughout the process.
Many thanks,
Pallet2Ship
Simple to set-up
Simple to set-up, collected and delivered on time without any issues.
5 May 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Alex!
Glad everything went smoothly and that the whole process was easy to manage from start to finish.
Really appreciate your support.
Kind regards,
Pallet2Ship
Great customer communication
Communication about the uplift and delivery of my pallet was exactly as you would want - keeping me informed at all stages.
Will definitely be using the service again.
5 May 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Graham!
We appreciate your support and look forward to assisting you again.
Kind regards,
Pallet2Ship
Very efficient and a good price
Very efficient and a good price. Will be using them to return the item borrowed.
28 April 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Hywel!
Glad everything worked out well and that it suited what you needed.
We appreciate your support and look forward to assisting you again.
Kind regards,
Pallet2Ship
Incredible service
Incredible service. Proactive, human updates at each step. And always at the end of the phone for any queries. Brilliant!
28 April 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Mustafa!
Really pleased to hear you felt well informed throughout and that the team was there when needed. That level of support is exactly what we aim to provide.
We truly appreciate your kind words.
Kind regards,
Pallet2Ship
Completely unacceptable service.
Completely unacceptable service.
I booked a pallet shipment with collection scheduled for the next day. One week later, still nothing. No collection has been made.
I was then told that an email had been sent requesting photos of the pallet… to the sender, who is not even the person who placed the order. More importantly, this requirement was never mentioned at the time of booking. I spent a significant amount of time completing the form, and this kind of condition should be clearly stated before payment.
The most absurd part? Their driver could simply take the photos himself at the time of collection.
As a result, my pallet is stuck, and I am being charged £20 per day in storage fees due to their inability to handle the situation.
On top of that, my emails go unanswered for several days, which only makes the situation worse and shows a clear lack of customer support.
I should have been informed from the start—either to provide the photos before booking or to know that the collection would not take place at all.
Lack of transparency, poor organization, and ineffective customer service. Avoid at all costs.
5 May 2026
Unprompted review
Reply from Pallet2Ship
Hi Tayssir,
We do need to address a few points directly, as the review does not reflect the full picture.
At the time of booking, the option selected within the form was "Not applicable, I'm sending parcels" — this is clearly visible in the booking record and directly impacts how the shipment is processed through our carrier network.
The photo request is a standard pre-collection check designed to protect customers — it confirms the shipment is correctly prepared before dispatch, preventing failed collections or depot refusals down the line.
Regarding communication: every email has been responded to. Your most recent email arrived on a bank holiday; a reply was sent the next working day. That is standard business operating hours, not a lack of response.
The delay is a direct result of the mismatch between the service booked and the shipment declared. We remain ready to proceed as soon as this is resolved.
Kind regards,
Pallet2Ship
The service was highly professional…
The service was highly professional from start to finish. Communication was clear, prompt, and reliable throughout the process, which made everything smooth and stress-free. Pricing was also very reasonable compared to others. Overall, a great experience—I would highly recommend this delivery company.
1 May 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Michael!
Great to hear everything felt well handled and straightforward throughout.
Really appreciate your recommendation, and we hope to be able to work with you again.
Best regards,
Pallet2Ship
First time sending an oversized load
First time sending an oversized overload, which was made very easy with very helpful and friendly staff, from booking, follow up questions, pick up and delivery feedback. Will use again for then next load
27 April 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Stephen!
Really glad everything felt easy to manage and that the team could support you along the way. That kind of experience is exactly what we aim for.
Appreciate your support and hope to work with you again soon.
Many thanks,
Pallet2Ship
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