PALACE SKATEBOARDS LIMITED Reviews 

Bought a t-shirt and one wash at 30 deg and shrunk two sizes, I got a rude reply from customer services saying it wasn't their fault and I should try stretching it.

Ordered an item that required a signature on delivery. UPS marked it "delivered" with a signature under my name, except it isn't my signature, I wasn't even home, and I have travel records proving it.

I contacted Palace multiple times asking them to investigate. When they finally bothered to reply their response was simply that a signature was obtained and the case was closed. They also claimed they had "additional images confirming delivery," which they then refused to actually send me, despite asking three times.

For a brand that markets itself as premium, this is genuinely shocking customer service. No accountability, no willingness to investigate a clear discrepancy, and no interest in resolving something as simple as a refund when their own courier can't produce real evidence of who actually signed for the parcel. It feels like they're relying on customers giving up once they stop engaging, rather than actually standing behind what they sell.

Having since seen other reviews here describing near-identical experiences (non-delivery, unresponsive support, refusal to refund), this is clearly not an isolated incident. Raising a chargeback with my bank instead, since Palace has made it obvious they won't engage properly.

Avoid unless you're happy to fight for weeks over your own money.

Terrible. Big up a product for almost a year with no chance of being able to buy it on release day. F Palace.

Logged in for new palace x England release got in on time told my queue time was only 5 mins then 5 mins later the website decided to make me loose my slot for no reason at all and up the queue time to 8 mins at which by the time I was then in everything was sold out crap website wouldn’t trust it ever again

Awful setup, don't bother. Waited for a drop, added items to cart and ten seconds after release the items were showing at sold out. All gone to bots and scalpers as per usual. Don't waste your time.

website is heavily botted

I bought an item from their latest collection. When the package arrived, the item inside had been stolen as you could tell the package had been ripped apart and stitched back together. Anyways I reached out to palace 4-5 times and they never replied to me. I’ve essentially paid this unethical brand 66 euros to be ghosted. Awful customer service, completely inexistant. You’d be rolling the dice if you ordered from them.

My tee arrived safely and on time. Only issue I have is that it is slightly oversized. Its a good look on me though

Paid £200 for two items of clothing that shrunk 2 sizes on the first wash. Contacted customer support, who said that all sales are final and they won’t offer replacement or refunds.

Avoid this fly by night company. Their products are terrible quality

AM95 x Palace.
Paid obligatory for 3-5 delivery fee of £5.
Arrived 10 days late. Meanwhile, there's over 500 listings on Ebay.
Goods were double boxed, great. Then open to find a mashed shoe box and marked up creps.
Two emails sent, both ignored.
Maybe they're in cahoots with the scalpers ;)
Another loss for the people. Scalpers are loving it.
I came to this site as a Sneakerhead, for the 95's. Looked at rest of their shop, it's overpriced garbage.
Not recommended.

Placed an order online on Monday night, which was delivered Wednesday morning. I chose the size based on the measurements listed on the item page; the sweatshirt is sized exactly as the website stated and the quality is very good. Will be ordering again soon.

Absolutely horrible service i haven’t received a refund after my package arrived at their warehouse a month ago. First few e-mails they responded to but since than i haven’t gotten an response. I’ve showed proof of my package arriving and still no refund. You wouldn’t believe a big and worldwide known brand like palace would behave like this

Not delivered item. My item was stolen by the carrier or not sent my Palace. I received an empty package, contacted the customer service team, and they haven’t provided me with a solution for 2 weeks. They don’t reply, and when they do it’s not to resolve the situation, only to extend the response deadline and say that they are very busy. Don’t buy from them, terrible service!

A very unhelpful and unfriendly team. Make sure you’re opening chargebacks people, palace seem to not follow uk trading standards and operate under very shady policies for their returns.

Wouldn’t even give this company 1 star if I had the option! Returned a jacket due to the sizing, had tracked postage which confirmed the item had been received by them but Palace are denying it was ever received. Only received £25 compensation from Royal Mail so now £160 odd down as Palace are not admitting fault and refunding the item. Impossible to get hold of and they as just ignore emails. Would avoid this company at all costs, they are an absolute rip off.

My package got stolen right after being delivered. The FEDEX instructions from Palace is to leave the package whatever the response is. What kind of shipping service it is for items which are worth more than 500$ a piece. They never were willing to reimburse me or do anything to help really. outrageous.

Absolutely shocking customer service. No answer for 10d days. Two emails sent. Money payed and items returned. The return process is a nightmare… we are talking about a global brand. Never going to order again

Bought a jumper for my son from here, despite other negative reviews i had no problems and my son loves his new jumper !

Do not go near this crowd. I have placed an order for Christmas and didn’t receive it and when I tried to get int ouch with them they didn’t respond . I sent them the pics ect what they requested but after that no answer back when I contacted ups who they used to shop my parcel who left the parcel at the door they are asking me to get in touch with palce who doesn’t want to respond..
Stay clear 🛑🛑🛑