Padelxpert Reviews 428

Ordered Dunlop Galactica Lite on discount, they have sent a damaged (or used) racket. It was covered in scratches from all sides. Some of them were quite deep.
2 stars - for convenient return procedure.
Will never order from them

I bought an Expensive €216 racket and it broke in the first match, then I exchanged it for a new one because maybe the other just had a defect. When I received the new racket I was away and only got to play with it for the first time after a month...this racket lasted half a set before it broke.
I went through all the proper channels to return it and get a refund but customer service has gone completely quite on me.

Padelexpert is one big joke, first they advertise with the size of the shoe order exactly the same as you usual do. I did and the shoes where to small.

I send the shoes back in the orginally box and they send the box straight back to me sorry we can not change your shoes or give you money back because the box is damaged.

It's one big joke don't order here please they are jokers.

I would like to thank Jonas from customer service to take care for the short shipment on my first delivery. I would suggest to review the company’s current reachability.

Een bizarre beslissing van PadelXpert. Ze geven geen geld terug als jij een schoen meer dan 5 dagen per week gebruikt. En de kwaliteit niet goed genoeg is geven ze als antwoord het onderstaande.

Their decision is as following:

"Based on the latter, with the customer playing almost every day, this is not an approved complaint.

A pair of shoes should be allowed to rest and unfortunately his has not. That is why situations like this can arise.

We recommend that if you play more than twice a week that you have several shoes to play in so the shoe has time to recover.

The complaint is therefore not accepted even after 3 months the shoe is worn so much."

I am sorry about this.
Met vriendelijke groet,

PadelXpert Klantenservice
Oskar

Tel.: 085 208 3414, maandag - donderdag 09:00 - 17:00, vrijdag 09:00 - 16:00

I bought a high end padel racket costing 290,- Euro's and after only 5 months of playing normal padel the racket started showing tares. Eventually the middle top part completly broke. I made a complaint about this and provided them with all the answers and pictures and their simple conclusion was only, that this will not be compansated based on their findings. I feel let down by PadelXpert and it is to easy to dismiss clients who spend a lot of money on these rackets by simply saying that it is their own fault and it doesn't cover the guarantee. I will never bye anything from this company again.

Supersnelle levering in prima verpakking!!!

Quick easy and very helpful

Order got canceled by Padelxpert. Money was returned but still had to pay the shipmentcosts….

To late delivery since I went on holiday It was send back and the costs were charged in me, What a service!

Ordered 1 size too small. Return process is very good.

They have high quality services with warranty, and their products are high qualities with good prices.

Racket and balls are top notch. However, delivery dates promise on website could not be fulfilled.

It took in my eyes very long before I received my order. My order was packed very well and the product are awesone.

Shop is fine but shipping is slow with default shipping method

Would have been 5! but UPS sucks so better send your package through someone else. Then 5 stars ;)

Prima racket, levering conform belofte op de website.

Nice racket good quality

Not that fast or slow delivery. About within 4 days, I received my package. Product quality is good.