Paddockspares Reviews 

37,566
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,755 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive very quickly and are securely packaged, making the overall purchasing process exceptionally smooth. Buyers find it very easy to locate the exact spares they need using the online catalog, while also benefiting from competitive pricing. However, some customers also noted occasional issues with delivery delays or even receiving incorrect items. A few people experienced problems with expensive shipping costs or missing components from their packages. Others mentioned that sorting out these mistakes with customer support could sometimes require extra time and effort.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising swift shipping, helpful... See more

Product

Users describe positive interactions with product, highlighting excellent quality, fair pricing, and a vast... See more

Service

Customers consistently note positive experiences with service, highlighting efficient delivery, competitive... See more

Order

Clients share satisfaction on order, frequently highlighting the easy online process, prompt shipping, and... See more

Price

People report positive experiences with price, frequently highlighting very reasonable pricing and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price on the Silver Modules wheels, well packed, arrived not long after ordering, top service. Only gripe was DPS left them stacked outside of my front door, (I was out at the time), 4 big wh... See more

Company replied

Rated 5 out of 5 stars

Land Rover Series 3 New Rear step Instructions were very helpful and the product fitted perfectly. I will try and forward photos of before and after fitting the rear step but apologies if my fo... See more

Company replied

Rated 5 out of 5 stars

Easy to find parts on the website, easy to order, prices where you'd expect them, orders always arrive quickly. Crucially, they actually seem to have the stock items the website say they have - a curi... See more

Company replied

Rated 5 out of 5 stars

You guys stepped up when our tradtional suppliers Craddock dropped the ball. Thanks to you folks were able to deliver the repair ON TIME. Now assured of repeat business from us in Denver

Company replied



Company details

  1. Auto Parts Store
  2. Auto Body Parts Supplier
  3. Auto Machine Shop
  4. Car Accessories Store

Written by the company

This year we're thrilled to celebrate a milestone that would not have been possible without you, our customers - 50 incredible years of Paddock Spares! The business has seen many changes throughout the years, moving from the family home to larger warehousing in 1990, parts books were adapted into websites, telephone calls developed into e-mails, but one thing has stayed constant, the Paddock team being here to help with your Land Rover journey. We now stand proudly as one of the world's leading suppliers of spares and accessories for the Land Rover marque. We've gained many new customers over the years and some of you have been our loyal customers from the very beginning, passing down to second and third generations as we speak - to you all, we are most grateful for your continued support.

Parts and Accessories for Land Rover and Range Rovers since 1975

Written by the company

Comitted to keeping your Land Rover and Range Rovers running
Proudly celebrating our 50th year! Welcoming you into the Paddock Spares family, we are here to help for all of your Land Rover and Range Rover needs

A Lifetime of Support

Order with confidence knowing that a member of the team is only a call or email away!

Order with confidence knowing that a member of the team is only a call or email away!
Confident in the quality of the products we offer, we are pleased to be able to include a great warranty service along with offering the parts at a great price to all of our customers. Available through several methods of contact we can assist with finding those hard to source parts, as well as supporting you through general enquiries that pop up in the life of Land Rovers

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

38K reviews

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4.7

All reviews

(37,566)

2,018 reviews in the last 12 months

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Rated 5 out of 5 stars

very helpful staff and parcels…

very helpful staff and parcels delivered with speed
Thanks

14 August 2026
Paddockspares logo

Reply from Paddockspares

We're so glad our staff was helpful and your parcels arrived quickly. Thank you for your kind words!

Rated 5 out of 5 stars

Product is awesome

Product is awesome, seller very responsive, shipping also best

14 August 2026
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Reply from Paddockspares

We are so happy to hear you enjoyed the product and our service. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Re disco2 1/4 chassis

Re disco2 1/4 chassis, I'd just like to say that the item was competitively priced, excellent quality and a perfect fit which was delivered really quickly,
Couldn't be more pleased

5 August 2026
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Reply from Paddockspares

We're so happy to hear our disco2 1/4 chassis met your expectations in terms of price, quality, fit, and delivery speed. We truly appreciate your kind words!

Rated 5 out of 5 stars

Most everything I'm looking for is in…

Most everything I'm looking for is in stock for immediate shipping for a great price!

12 August 2026
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Reply from Paddockspares

We're so happy to hear you found what you needed readily available and at a great price! We appreciate your positive feedback.

Rated 1 out of 5 stars

Terrible delivery service

Terrible delivery service. Dispatch date 10 Aug, UK to France. 22nd August still not delivered however I have received several emails asking me to give a review!

5 August 2026
Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, excellent service and prompt delivery in the EU.

11 August 2026
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Reply from Paddockspares

We truly appreciate your kind words about our ordering process, service, and EU delivery. We are delighted to know you had such a positive EU experience.

Rated 5 out of 5 stars

Good info over the phone and fast…

Good info over the phone and fast delivery of the part ….
Comes as no surprise, prices could be lower of course…..

12 August 2026
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Reply from Paddockspares

We're happy to hear about your positive experience with our phone support and fast delivery! We appreciate your feedback regarding pricing - we would love them to be cheaper too..

Rated 5 out of 5 stars

Great service as usual

Great service as usual

11 August 2026
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Reply from Paddockspares

We are so happy to hear that you consistently receive great service from us. We truly appreciate your kind words!

Rated 5 out of 5 stars

Parts ar good best

Parts ar good
Service good

4 August 2026
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Reply from Paddockspares

We're so glad to hear that you found our parts and service to be good. Your positive feedback truly means a lot to us!

Rated 4 out of 5 stars

Great Selection of parts however…

Great Selection of parts however delivery times are considerably longer compared to competitors such as LRParts

11 August 2026
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Reply from Paddockspares

We appreciate your feedback regarding our parts selection and delivery times. We are actively working to improve our shipping efficiency to better meet your expectations.

Rated 5 out of 5 stars

Awesome Service

Awesome Service! Reliable and Fast!

9 August 2026
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Reply from Paddockspares

We're so glad to hear you found our service reliable and fast! We truly appreciate your wonderful feedback.

Rated 5 out of 5 stars

Excelent customer service.

A wrong part has been delivered and customer service did an excellent job in solving the issue in a timely manner.

4 August 2026
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Reply from Paddockspares

We're glad our team could resolve the incorrect part delivery quickly. Your satisfaction is important to us.

Rated 3 out of 5 stars

A ‘moderately’ satisfied customer

I have spent hundreds of pounds ( probably thousands) with Paddocks, so I feel qualified to comment. My impression is one of an honest and reasonably well run business. The
Website works quite well but photos are poor and few in number. Not enough info about the products/materials. Compare with eBay!
Pricing is competitive.
Slow responding to enquiries by e-mail.
Phone calls can be ‘matter of fact’ raising the threshold for seeking advice and sometimes I feel like a nuisance. They are moderately polite but I don’t get the vibe that I am a valued customer spending my hard earned cash.
Postage can be slow but is efficient and the stuff well packed.
Overall I have confidence in Paddocks but they could improve their attitude to customers especially when they are spending big money.

21 August 2026
Unprompted review
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Reply from Paddockspares

We appreciate you taking the time to share your detailed feedback, especially given your long-standing relationship with us. and are genuinely sorry to hear that your recent experiences have not fully met your expectations.
We acknowledge your points about the website's product information and images and the speed of email responses - we are continually attempting to improve these areas.
We understand how important it is for customers to feel valued and to receive comprehensive support, especially when making significant purchases, and we are committed to making the necessary improvements to ensure every customer feels appreciated and well-served.

Rated 4 out of 5 stars

All Spare Parts Underneath One Roof

Indeed, all are good, the Paddock spare part company is the only one that I could see hosting all the parts under one roof.
In addition to that, they provide trusted and fast transport worldwide. This is highly appreciated Service that not everyone doing it.
Further to the above, the only support is fantastic and as well highly appreciated.
Very polite and skillful team.
The last point that I would like to say is more efforts to improve the parts quality will be highly appreciated.

1 August 2026
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Reply from Paddockspares

We truly appreciate your wonderful feedback and are so glad to hear that our wide selection, reliable worldwide shipping, and supportive team have met your expectations. We are especially grateful for your valuable suggestion regarding the quality of our parts. We are continuously working to enhance our products and your input is incredibly helpful as we strive for excellence. Thank you for taking the time to share your experience with us.

Rated 4 out of 5 stars

Easy to contact Fast delivery

Easy to contact Fast delivery

3 August 2026
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Reply from Paddockspares

We're happy to hear that contacting us was easy and that our delivery was fast. We appreciate your positive feedback!

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