PacSun Reviews 

PACSUN stole my money!!!

I ordered ~$400 USD worth of clothes and they shipped the order in 4 different packages. The biggest package was supposed to have 7 items. I only recevied 5 (so 2 were missing). I tried to call, but they automatically disconnected the call and told me to head to online chat. So I had no options but to chat with the online support. Then they told me that it would take them 1 business day to investigate the WEIGHT of the package to determind if it had all of the items. 2 business days had passed, so I started another chat. This time, they told me that they had all the items in the package. Then, they told me to FILE A POLICE REPORT for the 2 missing items (worth ~$100). What a joke of a company!!!

Buyer beware. Major scam vibes. I made an order on July 6. I paid for expedited shipping. No package arrived. I had to call 4 times before they finally agreed to issue a refund on July 26. I got an email confirmation of the refund - but no refund was ever issued. The package finally arrived on August 6. Side note - the quality was poor and the sizing was enormous. I sent it back. To print the return label, I had to agree to let them deduct $35 US from my refund - but better than losing almost $200 usd. The tracking said the order was received on August 20. I kept following up and finally got a refund on September 30 - but only for $60. I continue to follow up for the other money (more than $100). I was promised the money by three online chat people. It is now October 8 and still no money.

the quality of the Dennis rodman shirt and journey to the stars shirt were amazing

they are terrible with shipping. i had paid for 3 day shipping and its been 2 weeks. its frustrating because i love their clothes but it is awful when my package is almost 2 weeks late on top of paying for the express shipping.

i even had talked to customer service and they told me they would be on top of it and get it to me, which they did, but my package that came in included 1 of the 4 things i had bought.

after this i reached out again and they did nothing but tell me where my package was and they hadn’t even delivered it to the warehouse yet to be shipped out.

They shipped my package to another person in another city 15 hours away. The person who received my package kindly and resourcefully found me through social media. They ended up shipping it to me. I paid them $47 for shipping costs. PacSun would do nothing about it. They said I had to file a police report. I’m like you guys are the criminals here who won’t do anything not the kind person who tracked me down that lived over 15 hours away to send my package. Lousy customer service. No resolution. No ownership. Will never use again.

Sent the wrong item but won’t send the correct one until I pay to return the wrong one! And only if I return at a UPS store (which is 30 miles away from me!) I argued with an online rep for a few weeks before they just stopped responding to me.

If a could give Pacsun no stars I would! I am so frustrated with their CS because there is none! I made a purchase around the 5th of August that took 2 weeks to arrive and just to receive a wrong order! Tried to make a return at a local store but was told since it was an online purchase I had to mail the items back! They recieved items Aug 18th and I have yet to recieve a refund to this day! Have tried calling to speak with someone with no success and people on Chat are not helpful! I have emailed them and they respond 3 days later just to say they are investigating the return? I will never purchase at Pac sun again! Get it together people! Give me my refund!

I love their clothes, service is good when you go to the store but, their online service is not good. I ordered a pair of jeans for my teen son on Sunday, it is Thursday and I still do not have even an approximate delivery date! They do not keep you informed about your order. Just praying we receive the item at least
Next week.

They sent me ALL the wrong items and wont sent me the correct ones until I repackage and drive 20 minutes out to fedex so they can have their items back.

Waited a month for a pair of jeans to show up. Then pacsun cancelled the order. Had to dispute the charge with my credit card company because pacsun didn't refund and customer service was non-responsive.

On August 5, 2025 I made a purchase at Pac Sun in League City Texas. The employee thought he accidentally cancelled the transaction because he could no longer see it in his system and could not print me a receipt. The employee was amazing and immediately contacted his support line for assistance. The support line said the transaction for $63.50 was cancelled even though it was showing pending on my bank account. They said the pending transaction would drop off and I would not be charged so I allowed the employee to ring me up a second time and charge me again. AND....the transaction DID NOT drop off and I was charged twice. Today is August 21 and after fighting with Pac Sun for weeks I was just told today that they confirmed that I was charged twice and will be refunding my money in 2-4 WEEKS!!!! This is completely unacceptable but there is nothing I can do but wait because the ONLY way to reach anyone at Pac Sun is through the chat line with individuals from a call center who have only been trained to say "I understand and I apologize". Asking for a supervisor only gets the same idiotic response. I even tried calling another Pac Sun store to ask how to contact an area manager and was only directed to the chat line. I made the comment that Pac Sun doesn't care about customer service and the employee from the other store said sadly they in fact do not. I WILL NEVER SHOP AT Pac Sun AGAIN!!!!!!!!!!!!

I received a package for “Mom No Last Name.” I didn’t order it and tried to return it. I went to the address on the shipping tag. The site kept asking me for an email address or phone number. I tried chat and was told there was a charge for a return. Basically, when you order from this company make sure it was what you wanted or you are going to have a difficult time returning it.

Downloaded the PacSun app for $5 off, but apparently that “deal” shows up on layaway. Takes days before you can even use it. Who thought this was a good idea? Nothing says customer loyalty like tricking people into downloading your app and then holding the discount hostage. What a clown business model.

My daughter bought a tank and decided it wasnt for her. Never worn. We had the receipt but it did not have the tag. Manager said without tag attached they assume it was worn and would not take it back or issue store credit. Terrible customer service and return policy..

I ordered a pair of jeans and it said it would come in 7-10 days. A month later they still haven’t arrived. Needed to contact 3 consultants before it even shipped out. Never ordering from them again.

I purchased a pair of loose fit jeans for my teen child and they were gently worn. They were only two months old.At school one day, she was doing a cartwheel and they just randomly tore, not even in a seam area. Clearly you could tell the material was faulty. After review of all documentation and pictures, PacSun refused to replace or refund for the jeans. They stated because of the date of purchase. I am very disappointed in the customer service and I will no longer be purchasing from them.

I ordered some clothes off the Pacsun app a year ago and into this day I have not received anything. I ordered a shirt a few shorts and a hoodie I tried contacting them and now all I get is an automated message, if you want to buy something from Pacsun, please buy it in store not on website.

don’t get me wrong i like the store but the fact you can’t cancel or change address on the app is so frustrating and complicated. Please some time in the future fix this.

So basically, I bought a Hoodie for a friend as a Birthday Gift. I payed extra for express Delivery, it didnt arrive in 2 Weeks. In addition to that, I did not receive a single response from a human. Everything I received was a automatic response. Even when I tried calling during business hours, no one responded. To sum it up, if you have a Pac Sun Store near you, you can totally go there because they got nice stuff. BUT, dont order on the internet, because if you have trouble with your order, there will be no one to help you out.
Hope this helped :)

Jayla at the University Park South Bend mall location is phenomenal! She was welcoming, kind and attentive to our shopping needs. Great experience….. Star to finish!