Easy enough to arrange online stating loc date and time frames. After some slight confusion on Pick Up date as they needed confirmation of pick up date/time, for some reason, all went very well. D... See more
Company replied
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Review summary
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After a little bit of confusion regarding the pickup, a Pack & Send Customer Service Rep (Hanna) responded very quicky and got things sorted. Speedy, hassle free delivery
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I used the online Packing service to Send documents overseas. It was much cheaper than all the other courier services but you need access to a printer. Once all labels printed, I dropped off to my... See more
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Everything went well with the delivery itself. My only complaint is that the tracker predicted a Friday arrival, but the package only came on Monday. Once I called, the staff was helpful and confirmed... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
4.0
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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I found the set up very easy to use and…
I found the set up very easy to use and the communication was excellent
8 February 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you so much for the 5-star review! We are thrilled to hear that you found our system set-up so easy to navigate. We put a lot of work into making the user experience intuitive, so it’s great to know it hit the mark for you.
We also believe that clear communication is the backbone of a stress-free shipping experience. Whether it’s tracking updates or direct support, we’re glad you felt well-informed every step of the way. We look forward to helping you again with your next shipment!
Repeated Post-Delivery Surcharges on Identical Shipments – Not Acceptable
We have used PACK & SEND’s Online Self Service for repeat shipments using the exact same box, same contents, same dimensions, same weight range, and same route.
Despite this consistency, we have now been charged multiple “Manual Handling Surcharges” after delivery for shipments that are materially identical to many others that travelled through their network without issue.
When challenged, the explanation provided was that invisible or unspecified factors during depot processing may trigger automatic charges. No evidence was provided. No measurable difference was identified. Just a generic reference to automation systems and terms & conditions.
In other words: identical shipments may or may not attract additional charges, and you won’t know until after your credit card has been charged.
That is not transparent pricing.
That is not predictable commercial practice.
And it is not acceptable for businesses relying on consistent freight costs.
What is most concerning is the pattern — repeated post-billing adjustments on shipments with no meaningful variation.
If you are a business sending repeat freight, be aware that even if nothing changes on your end, your final cost might.
Very disappointing experience.
20 February 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for taking the time to provide such detailed feedback.
Manual handling surcharges are applied by carriers when a parcel is assessed within their automated depot network as not suitable for standard conveyor processing. While consignments may appear identical at dispatch, factors such as bulkiness, weight distribution, packaging characteristics, or markings (for example, “fragile” or “handle with care”) can trigger manual assessment under updated carrier rules. These determinations are made within high-volume automated environments where thousands of items move through conveyor systems every hour, and neither we nor the carriers photograph or individually document each assessment.
We want to be clear that neither our business nor our carrier partners are in the practice of applying charges arbitrarily. Changes within the freight network and carrier compliance requirements do occur, and as these evolve, we must adjust our online service and pricing structures accordingly. For this reason, previous shipments cannot always be used as a direct comparison to current consignments.
That said, we are open to reviewing your specific shipments further. We appreciate your feedback and acknowledge the importance of transparency as industry conditions continue to change.
Pickup and delivery to Melbourne
The team reliably pick up and deliver my fragile items from Sydney to Melbourne.
10 February 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you so much for your kind words and for trusting us with your fragile items between Sydney and Melbourne.
We’re really glad to hear that you’ve found our team reliable — we know how important careful handling and dependable delivery are, especially when it comes to fragile items. Your feedback means a lot to our drivers and operations team who work hard to ensure everything arrives safely and on time.
If there’s ever anything we can do to make your experience a 5-star one, we’d love to hear your thoughts. We look forward to continuing to support your deliveries between Sydney and Melbourne!
It was easy to book online and the…
It was easy to book online and the delivery time from NSW to Qld was very fast
9 February 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you so much for the 5-star review! We’re thrilled to hear that our online booking system made the initial process a breeze for you.
We know how important timing is for interstate shipping, so it’s fantastic that your delivery from NSW to QLD arrived so quickly. We strive to make shipping between states as seamless as possible, and we're glad we hit the mark for you!
Excellant online execution
Excellant online execution. On time pickup and quick delivery.
27 January 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for the 5-star review! We’re delighted to hear you had an excellent experience with our online booking. It’s great to know the on-time pickup and quick delivery met your expectations. We look forward to helping you again!
All good
All good. Seamless experience. Delivered in quick time as stated.
2 February 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for the 5-star review! We’re happy to hear you had a seamless experience and that your delivery arrived quickly and on schedule. We look forward to working with you again!
Reply from PACK & SEND Australia
Thank you for the 5-star review! We’re thrilled we could provide exactly what you needed with a service that was cheap, fast, and easy. We look forward to helping you again soon!
Booking process was easy
Booking process was easy
Parcel picked up within advised time frame.
Parcel was delivered quickly within a few days to client in Sydney.
27 January 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for the 5-star review! We’re glad the booking process was easy and that your parcel was picked up on schedule. It is great to hear your shipment reached your client in Sydney quickly and efficiently. We appreciate your business and look forward to helping you again!
Very fast delivery and zero fuss
I had to send a heavy package to a fairly remote location, and was surprised that the package arrived 1 day after it was picked up. The ordering process was also super simple. I'll use Pack n Send again for sure.
27 January 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for the 5-star review! We’re thrilled we could exceed your expectations with such a fast delivery to a remote location. It is great to hear that you found the ordering process simple and that your heavy package arrived just one day after pickup. We look forward to seeing you again!
You lost part of the package in transit…
You lost part of the package in transit and then denied any responsibility for losing it
21 January 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We understand your frustration regarding the missing item and appreciate the opportunity to clarify how this process works.
PACK & SEND is a freight service provider and does not operate as the carrier. We work with carriers to transport shipments, and our warranty covers loss or damage only when purchased. In this case, no warranty was purchased for the shipment. According to the carrier’s records, one item was booked and signed for as delivered successfully. While we are unable to take responsibility for loss in shipments without warranty, we remain committed to assisting our customers in understanding and navigating the claims process when coverage is in place.
It has been over a week and I am still…
It has been over a week and I am still waiting for my package to be picked up.
28 January 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for bringing this to our attention. We understand how frustrating delays like this can be. Please send us a direct message at onlineselfservice@packsend.com.au with your booking details so we can investigate this further with the carrier and follow it up for you.
It was nice to be greeted by friendly…
It was nice to be greeted by friendly helpful staff at the Albion branch. They helped me repack and print labels to make it an easy final process after booking online. Postage was very reasonable and provided a quick efficient service. I would use again.
15 January 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for the fantastic 5-star review! We are so pleased to hear you had such a positive experience at our Albion branch.
It is wonderful to know that our staff were able to assist with repacking and printing your labels to ensure a smooth transition from your online booking to the final dispatch. We strive to provide friendly, helpful service and reasonable postage rates, so we are glad we could make the process quick and efficient for you.
Delayed delivery
Booked online and dropped to Pack & Send Canberra on 23 December. Item was not picked up until 6 January. Took another 14 days to get delivered to a Melbourne city location. Had to send photos of package to help locate it. Delivery time was supposed to be 2-3 days.☹️
23 December 2025
Unprompted review
Reply from PACK & SEND Australia
Thank you for your feedback. We’re sorry to hear about the delays you experienced after dropping off your item, especially given the delivery timeframe you were expecting.
The dates mentioned fall within the Christmas and New Year peak period, which can impact collection and transit times. We understand how frustrating this would have been, particularly with the additional steps required to help locate the consignment. Your comments will be shared with the relevant team for review.
Very efficient service
The online booking system is so easy to use. Package is either picked up very efficiently or I can deliver myself close by to Canning Vale. Staff and drivers are very helpful and it always arrives on time and without breakages. Rates are reasonable as well.
8 January 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for the 5-star review! We're glad you find our online booking easy to use and appreciate the flexibility of pickup or dropping off at Canning Vale.
It’s great to hear our team and drivers provide helpful service with on-time, damage-free deliveries at reasonable rates. We look forward to your next shipment!
V efficient!
16 January 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for your 5 star review
The speed and efficiency of delivery
19 January 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for the 5-star review! We’re thrilled you were impressed with the speed and efficiency of our delivery service. We look forward to helping you again soon!
I used the online Packing service to
I used the online Packing service to
Send documents overseas. It was much cheaper than all the other courier services but you need access to a printer. Once all labels printed,
I dropped off to my local Pack and Send,
And it was very easy. The only reason I am not giving it 5 stars was that it arrived 1 day later than expected and the recipient had to change the delivery instructions to leave in a safe place instead of Sign for as there was no one home that day. The tracking was great, and I would definitely use again as better
Value for money.
9 January 2026
Unprompted review
Reply from PACK & SEND Australia
Thanks for the 4-star review! We're glad you enjoyed the great value and easy drop-off process. We appreciate the feedback on the delivery timing and are happy the tracking kept you informed. See you next time!
Very helpful with the whole process
Very helpful with the whole process
12 January 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for the 5-star review! We're glad we could be very helpful with the whole process. We look forward to assisting you again!
PACKAGE SENT
Easy enough to arrange online stating loc date and time frames.
After some slight confusion on Pick Up date as they needed confirmation of pick up date/time, for some reason, all went very well.
Delivery to WA country was quick and package arrived in good condition.
Definitely would have given 5 Stars if not for the slight confusion as stated above.
12 January 2026
Unprompted review
Reply from PACK & SEND Australia
Thanks for the review! We’re glad to hear your delivery to WA was quick and arrived in great condition. We appreciate the feedback regarding the pickup confirmation—we'll work on making that smoother. Hope to see you again soon!
The team at Pack and Send in Brendale…
The team at Pack and Send in Brendale were efficient and helpful by handling a difficult delivery from Brisbane to Perth. I was very relieved in how they managed a challenging recipient and really appreciated how they helped to resolve the issue.
16 January 2026
Unprompted review
Reply from PACK & SEND Australia
Thank you for the 5-star review! We’re so glad the Brendale team could handle your difficult delivery to Perth with such efficiency.
We pride ourselves on managing challenging situations and are relieved we could help resolve the issue for you. We'll be sure to share your appreciation with the team!
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