Owen is great at the branch, but the courier’s they use are so rough, I’ve sent multiple parcels and every single one gets damaged. Definitely changing companies.
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I was quite overwhelmed with the whole experience of sending 4 large packages to Melbourne. I was travelling from Geraldton and dropping off the goods in Perth. I called Pack and Send Welshpool and sp... See more
Company replied
We asked for next day service and it didn't arrive until 4 days later! Not happy
Company replied
A very reliable company.Far better than the majority of other couriers.
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
Unit 1/91 Leach Hwy, 6105, Kewdale, WA, Australia
- (08) 9353 5566
3.8
Great
16 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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We asked for next day service and it…
We asked for next day service and it didn't arrive until 4 days later! Not happy
29 January 2020
Unprompted review
Reply from PACK & SEND Australia - Welshpool
Hi Karen. We appreciate you sharing the details of your recent delivery experience. We're sorry to hear that the level of service you received fell short of your expectations. We'd like to know how we can help you further. Please email us at customerservice@packsend.com.au and be sure to include your contact details and tracking number.
A very reliable company.Far better than…
A very reliable company.Far better than the majority of other couriers.
22 January 2020
Unprompted review
Reply from PACK & SEND Australia - Welshpool
Hi Mike. Online feedback is really important to us and we're thankful you took the time to let us know about your experience with us.
Damaged
Owen is great at the branch, but the courier’s they use are so rough, I’ve sent multiple parcels and every single one gets damaged. Definitely changing companies.
10 January 2020
Unprompted review
Reply from PACK & SEND Australia - Welshpool
Hi Jessica, We're sorry to hear of this experience and would like to assist you further. We have a wide range of couriers that we use to ship goods domestically and around the world. I will have Owen contact you personally to provide some tips on packaging and also explain the optional warranty cover for loss and damage that may be of interest to you. We look forward to helping you and will be in contact soon.
first class packing and speedy delivery
6 December 2019
Unprompted review
Reply from PACK & SEND Australia - Welshpool
Hi Arief, It's so good to hear you were happy with the quality of packing provided by our Welshpool sevrice centre and that the delivery was smooth. We appreciate your comments and look forward to helping you again soon.
Great service
Very easy process. Item arrived quickly. Highly recommend Pack & Send.
5 December 2019
Unprompted review
Reply from PACK & SEND Australia - Welshpool
Hi Denni, Thanks so much for taking the time to review Pack & Send and for your positive comments. We look forward to helping you again soon.
awful
awful, They lost one of my cases(3 packages), also it takes 12 days to deliver 2 of them.
7 November 2019
Unprompted review
Reply from PACK & SEND Australia - Welshpool
Hi Seyed. We want to extend our sincerest apologies concerning all the issues that you have faced. We hope for you to give us an opportunity to discuss this further. Please contact our Customer Care Team at customerservice@packsend.com.au
Very helpful staff
Staff on the phone and at Welshpool were very helpful.
4 November 2019
Unprompted review
Reply from PACK & SEND Australia - Welshpool
Thanks for your kind review Bridgette and giving credit to our colleagues at Pack and Send Welshpool. It was our pleasure to serve you.
damaged!
Item was collected within 24 hours, delivery speed excellent. Received a call from our customer when item was delivered to declare items inside we’re damaged. Items were not fragile, damage was to packaging so no able to be sold.
25 October 2019
Unprompted review
Reply from PACK & SEND Australia - Welshpool
Hi Gary.We are sorry to hear about your bad experience and we appreciate the feedback. If you would like to discuss further, please contact our Customer Care Team at customerservice@packsend.com.au and they can clarify any other questions you may have.
Staff were very helpful
Staff were very helpful. Package was easily sent off with minimal effort and it arrived at the destination 2 days earlier than expected.
1 October 2019
Unprompted review
Reply from PACK & SEND Australia - Welshpool
Thank you Martin for your positive review.
Absolutely the best service
Absolutely the best service. Very competitive prices. Strogly recommend
27 September 2019
Unprompted review
Reply from PACK & SEND Australia - Welshpool
Wow, thank you Thomas. We are so happy to know we exceeded your expectations and we hope to see your business again soon.
good service
8 September 2019
Unprompted review
Reply from PACK & SEND Australia - Welshpool
Thank you John
Helpful, friendly and professional
I was quite overwhelmed with the whole experience of sending 4 large packages to Melbourne. I was travelling from Geraldton and dropping off the goods in Perth. I called Pack and Send Welshpool and spoke to Owen who was so friendly and helpful in advising me what to do. I booked my freight online with Pack and Send Welshpool as the pick up point, as advised by Owen. Upon dropping the goods off at Welshpool Owen greeted us and was again very helpful and professional. Will totally recommend them to anyone. Dropped goods off Thursday morning - they arrived at destination in Melbourne on the Monday!
8 August 2019
Unprompted review
Reply from PACK & SEND Australia - Welshpool
Thank you for your very positive review Angie & Sam. Owen & the team at Pack & Send Welshpool are always happy to help with any shipment and they do it with a smile. They really appreciate your kind words and look forward to possibly doing business again with you in future.
Simple online system
Simple online system, convenient. Prompt delivery and kept informed all the way.
8 August 2019
Unprompted review
Reply from PACK & SEND Australia - Welshpool
We are glad you had a positive experience with our service Wendy, Thank you.
Great service
26 May 2019
Unprompted review
Reply from PACK & SEND Australia - Welshpool
We are pleased to hear your experience was positive. We really look forward to serving you in the future.
Reply from PACK & SEND Australia - Welshpool
We are so happy to hear that we exceeded your expectations in more ways that we could have ever imagined
Easy to use courier with helpful branch…
Easy to use courier with helpful branch managers, great service.
18 March 2019
Unprompted review
Reply from PACK & SEND Australia - Welshpool
Thank you for taking the time out of your busy day to write this review. It is great to know that we were able to provide you with the highest levels of service.
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