Oxford Products Reviews 

144
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent customer service and the helpfulness of the staff, often highlighting specific individuals for their outstanding support. Many people appreciate the quick responses to inquiries and the willingness of the company to assist with issues, even for products outside of warranty. Reviewers also generally find the products to be of good quality and reliable. However, some customers have expressed dissatisfaction with certain product aspects, such as issues with lock identification tags or the durability of specific items like buckles and hot grips. There are also instances where people encountered problems with product functionality, like polarity errors in chargers or pin locks snapping, and felt that customer service was unhelpful or dismissive, sometimes attributing faults to the customer's actions. A few reviewers also noted issues with product descriptions, such as clothing advertised as waterproof not performing as expected, and frustration with being directed to retailers rather than receiving direct support.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many praising the good quality and durability... See more

Customer service

Users describe positive interactions with customer service, often highlighting excellent, faultless, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness and efficiency.... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the good quality products... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Oxford locks 🔒 Can you please tell me why you give people like me a small tag 🏷️ to get spare keys 🔑 cut and not a card that tells me what lock 🔒 is what because I have got several of your pro... See more

Rated 5 out of 5 stars

I have bought lots of Oxford products over the last 25 years and still have several items I use regularly but never dealt with Oxford directly. I lost the plastic side cover on my HJC F100 helmet and... See more

Rated 5 out of 5 stars

I bought an Oxford Aqua T-70 Roll Bag in November 2023, from Sportsbikeshop and had used it for Motorcycle Camping at Rallies. I found that one of the top side-release buckles could pop open when yo... See more

Rated 5 out of 5 stars

For life truly means for life. Had damaged my T30R tail bag beyond repair and the lovely people at the oxford team were more than accommodating to help replace/fix my bag. Couldn't recommend their pro... See more


3.7

Average

TrustScore 3.5 out of 5

144 reviews

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3.7

All reviews

(144)

21 reviews in the last 12 months

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Rated 2 out of 5 stars

hjc is 17 helmet rrp £149.99 noisey 40mph+, safety issues and weak sun visor clip

ive got a hjc is17 helmet
issue is the D ring has a sharp edge and the strap is frayed
i contacted hjc europe who said oxford products is the uk distributor
i spoke to oxford, they acknowledge it is a safety concern
they asked me to send the helmet to them which i cannot as i work 6/7 days
i asked them if there was anywhere closer to where i live but there isnt
they say they cant help more because it is older than a year
my argument is that its not fit for purpose and not safe
surely a safety component like the D ring should be checked during the manufacturing process
a car wouldn't have sharp edges near the seat belt that for sure...
this should be covered under consumer law 'not fit for purpose'

the sun visor mechanism is so weak the clip snaps when you pull the sun visor down, extremely weak and poor design, no replacement for the is17 helmet?

helmet is noisy @40mph, @ 50+ it is terrible and this is in all vent positions

i bought the helmet as i was told hjc are decent brand, its very comfortable and there is room for my glasses. it comes with the anti fog pin lock type visor insert and this works excellent in winter

ive lived with the sun visor for ages i dont mind that too much
the wind noise you get used to but you shouldn't for the price
but its the sharp D ring and the frayed strap which has prompted me to write this review
these helmets are still being sold
between hjc and oxford products they cant help unless i buy a replacement helmet to use while i send this to them to look at it to decide how to advise me? no guarantee they will repair or replace the strap
so not a great experience with oxford products overall
i contacted hjc and said i wasn't happy with the outcome from oxford they replied and said oxford had been in touch with them and said it was considerably out of warranty and to contact oxford again
not sure what considerably out of warranty means or why they would say that but im just going round in circles with them...

11 September 2018
Unprompted review
Rated 4 out of 5 stars

Not bad bike locks

Not very impressed by the lower end products I have bought.

I find the locks on the hardcore padlocks a real pain to open, the key fails to engage all the time. In the cold and wet it is very annoying! The locks however are VERY tough and the ground anchors are good, though a little pricey.

I bought a screamer disc- don’t bother, in the cold the battery fails in about a week and makes a low buzzing noise only audible by dogs.

26 April 2012
Unprompted review

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