Oxford Biolabs Ltd. Reviews 

425
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting visible improvements in hair growth and consistent positive results over extended periods of use. People also highlight the fast, reliable delivery service, along with the exceptionally helpful, friendly, and professional assistance provided when managing their orders. Though some customers experienced delivery delays, a few reviewers also mentioned receiving shipments much later than initially expected. Consumers occasionally pointed out frustrating issues with misrouted packages or logistical complications during transit that required multiple redelivery attempts to fully resolve.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting reliable quality and effective... See more

Quality

Users describe positive interactions with quality, noting that the products are genuine and perform as... See more

Delivery service

Consumers find delivery service to be positive, highlighting smooth purchasing and prompt delivery times.... See more

Service

Reviewers highlight positive aspects of service, noting that reliability and assistance are consistently... See more

Customer service

People report positive experiences with customer service, giving five stars and stating they will certainly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’ve been taking TRX tablets for just under 6 months and I think I can see hair growth and my hair seems fuller, at least that’s what people tell me. I will continue with the tablets for the foreseeab... See more

Rated 4 out of 5 stars

Once I had an issue with the delivery. It was before Christmas so I have ordered a hand cream as a gift. I was very nervous to get it on time. It took very long time and 3 redelivery attempts to resol... See more

Rated 4 out of 5 stars

Great experience with the delivery, everything well planned in advance. I receive emails advising the product will be charged to my account, and when it is dispatched. It always arrives before my pr... See more

Company replied


Company details

  1. Vitamin and Supplements Store
  2. Cosmetic Products Manufacturer
  3. Hair Product Store
  4. Health and Beauty Shop

Written by the company

Oxford Biolabs is a nutraceutical and cosmeceutical company that develops a range of naturally-based products aimed at combating unwanted signs of ageing, such as hair loss and premature greying, maintaining a youthful skin and normal immune system. Since 2009, the company has been pursuing the development and distribution of scientifically tested products backed by world-class research. The existing brands under Oxford Biolabs include: 1) TRX2®, a naturally-based molecular hair regimen that has been designed for those people who experience hair loss and thinning; 2) Melaniq® Food Supplement for Hair Pigmentation, which has been developed to focus on the prevention of grey hair; 3) DRM4® Molecular Food Supplement for Skin which was specifically formulated to activate, stimulate, and promote healthy skin through powerful antioxidants like vitamins C, E, B2 (riboflavin), and the essential micronutrient selenium; 4) Advanced Care Range of Products - Thickening and Styling Cream, Volumizing Shampoo, Bio-Active Conditioner and Nourishing & Anti-Oxidising Hand Cream. 5) Eyelash Vitality Serum which improves eyelashes, making them thicker, longer and healthier-looking 6) Molecular Food Supplement Immune+ that supports the immune system This page contains reviews about TRX2®, Melaniq® and about other products produced by Oxford Biolabs®.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

425 reviews

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4.3

All reviews

(425)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An excellent customer services operation in all respects

I rang Oxford Biolabs to change the list of their products which I regularly order. Initially the girl who answered was very difficult to hear, because of noise on the line. She then said she would call me back, which she did. The return call was quiet and she was very friendly and helpful and wanted to know how I rated her. It was a great pleasure from start to finish.

20 January 2022
Unprompted review
Rated 5 out of 5 stars

I needed to revise and amend my normal…

I needed to revise and amend my normal order for TRX2 capsules, which meant deferring a current order and adding another product to the 3 monthly subscription.

I was helped by the customer service to achieve my aims with no fuss, and look forward to the arrival of the new product.

1 November 2021
Unprompted review
Rated 4 out of 5 stars

Happy with support team but you need to…

Happy with support team but you need to sort out DHL - three times they have messed up the delivery! Most recently I've ended up paying for two orders (400 Euros) because we thought the original had been lost.

10 October 2021
Oxford Biolabs Ltd. logo

Reply from Oxford Biolabs Ltd.

Dear Steven Jones,
Thank you for your feedback!
Please accept our apologies for that situation!
We will surely try a different approach with DHL in your country.
Wish you a good day!
Yours Sincerely,
Oxford Biolabs

Rated 5 out of 5 stars

Recomended products 100%

I suffered from hair loss and thinning hair since I was a teenager and it was aggravated by an illness. As a woman it has been a great aesthetic and self-esteem problem. Thanks to TRX-2 I have managed not only to greatly reduce my hair loss but also to regrow my hair. I've been using it for three years now and I don't think I'll stop.... Quality price I recommend it 100% and with any questions the staff is very friendly.

5 October 2021
Unprompted review
Rated 3 out of 5 stars

The package arrived in due course

The package arrived in due course; however, I had to pay taxes (CHF 60.-) in order to receive your goods.
It may not be your fault, but it is annoying. It was neither part of the bill nor did I expect to pay this high amount to the Swiss authorities.
So, in the future, I'llI try to find other ways to buy your products..

14 September 2021
Rated 1 out of 5 stars

I remember the website offered a…

I remember the website offered a moneyback guarantee. I bought 5 bottles at $75 each with absolutely no results. When I contacted customer service, they said the guarantee only covers unopened bottles, which to me is a refund and not a moneyback guarantee. This means to me that they do not stand by their product. I will never buy from a company that offers a guarantee and then says only if the bottle is unopened.

12 September 2021
Unprompted review
Oxford Biolabs Ltd. logo

Reply from Oxford Biolabs Ltd.

Dear Cleveland Caulker,

Thank you for your feedback!

The outcome for an individual consuming TRX2® can vary widely (see Reviews for initial feedback on the product and the case studies).

https://uk.oxfordbiolabs.com/pages/reviews

https://uk.oxfordbiolabs.com/pages/case-studies

For some individuals, the first results appear as early as 12 weeks. For others, results are not apparent until 8-12 months after the initiation of treatment. However, in the majority of customers, first visible results are expected after 5 months.

While most of our customers do experience results between 6-10 months, those who have been suffering from hair loss or thinning for a longer period of time may take longer to have their potassium channels stimulated by the ingredients of TRX2.

According to our study, 87% of men and women experienced possible results over time. However, there are individual cases when improvements simply do not occur even after a prolonged period of time. This is due to the complex nature of hair loss in general and due to individual factors and circumstances.

As for our Money Back Guarantee - it's true, we only refund for unopened items, we openly communicate about it on our website. Here is the link - https://oxfordbiolabs.zendesk.com/hc/en-us/articles/360017676300-How-can-I-ask-for-a-refund-

Our apologies for any inconvenience caused by this.

Yours Sincerely,
Oxford Biolabs

Rated 5 out of 5 stars

It is a wonderful site

It is a wonderful site, even more than wonderful, to provide the services, products and basic commodities that every researcher interested in this regard needs

28 August 2021
Unprompted review
Rated 5 out of 5 stars

Compliments

This not only a great company with good products that actually work, but Roman and Ivanna have been wonderful to work with. I look forward to working with you more in the future;) thanks again for everything you do for your customers.

David

13 August 2021
Unprompted review
Rated 5 out of 5 stars

The best product ever!

At the moment I tried just vitamins, not first and not second time I buy it, it’s my Nr1 ! 100% ! But in a future I want to try more products from TRX2 amazing! I happy to found it!

4 August 2021
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product. You sometimes read reviews online for things that claim to do wonders, but this really works!!! It's expensive, but worth it. Their customer service is also great! Nadiya was a pleasure!

2 August 2021
Unprompted review

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