OV Chipkaart Reviews 

Trying to do this online is a disaster. Clearly tried to save money on the application program. Use intelligent programmer next time . 🤪

Unrealiable & expensive - constantly hounding for money and charge unnecessary fee's if card is stolen. This service is not for the people. It's about time the country allows you to tap and go with your bank card, which is a fantastic option that doesn't take advantage.

Repeated strikes without enough warning makes getting to work really difficult. Students and commuters are left during freezing weather waiting for buses that never arrive. Just treat your staff better! Customers shouldn't be paying for services that aren't delivered!

The level of service is 0. Not professional!
Having a glitch in their system so they were not able to reload 10 euro , after they reloaded the next day, but still wanting me to pay some 10 euro. After they sent this file to Intrum ( debt collecting company) so now I have to pay 50 euro. Is it even not a joke??? 😫😫😫

They do not have English telemarketers to help the costumer.

The website has a huge lack of quite must-have functionalities that make easy for the traveler to solve any problem.

According with all the mentioned above the price of the service is not a fair deal.

Checking in with my ov card now takes trippel the time I my busses are now always late because every one needs to wacht to get checked in. Now I hate travelling with the ariva busses

RIDICULOUS LACK OF SERVICE.
INFO@ EMAIL ADDRESS DOES NOT WORK
CONTACT PAGE DOES NOT LOAD.
WAKE UP!
I found a lost card and they make it near impossible to return without unnecessary effort or cost on my part...why should I pay!?
RIDICULOUS COMPANY!

Automatic reloading is a SCAM!
They sent a debt collection agency to request another 60 euros after I already paid the same amount a month earlier and canceled the automatic reloading option! Worst customer service ever. You don't even get an email from them, straight to the debt collectors. THIS SHOULD NOT BE LEGAL. I'm so angry. I haven't even used public transport in the last few months and if I did I had to pay for the ticket even though my OV card has money on it. Horrible experience! I will cut this stupid card in half and avoid public transport in this country. This atrocious company OWS ME 120 euros -.-'

wehl to arnhem and back ... cca 27€ lost in space... better to buy car.. i check in and check out ... and to arnhem 6,8€ from arnhem 20€... swamp frogs

Do never subscribe to the automatic refill. You will be charged for money you never had. they don't have an office to go to and complain. the worst customer service on the emails and you will never go anywhere with them.

Terrible. I lost my OV and called to block my card and get a new one. As it was not my first time to lose my card therefore I was more familiar with the process. However, the agent answered my call refused to speak a word of English to me. I had to finish the whole process listening to her Dutch, try to understand, and reply, while she understood what I said in English and speaking English to me was just too much of an inconvenience for her.
When you think it can’t get any worse, I called to make a complaint about this matter and the lady answered my phone asked me “what do you want?” And told me “we can not take your complaints, fill in a contact form online”.
In conclusion, they have terrible customer service, I guess this is what you get when there is a monopoly

I had the same problems with the debt collectors than others users. Customer service is totally useless and even more, they don't want to help and won't do any effort to help, it is like talking to robots. Ridiculous, their recharge system didn't work and their communication is so bad that now for 10€ I have to end up paying 50€

I've contacted the support team, by my own initiative, after leaving the Netherlands because I had a pending auto-reload invoice that they weren't able to collect from my dutch bank account because it has been deactivated by myself. While we were in the process of fixing this, out of the blue, they involved a debt collector that is now charging me collection costs.

getting a refund can't be processed online. I have have to go to a kiosk or to use the train. I rarely use trains. Its 2021. Update your systems please.

I am a student in the Netherlands and travel with public transport regularly. This means I get to travel for free during the week and get 40% discount if I travel in the weekend. OV Chipkaart has a system where they automatically take 20 euros off your account whenever your balances doesn't exceed the maximum travel costs that NS charges. In one month sudddenly 60 euros was taken off my account which is a ridiculous amount of money for public transport. On top of that, I was on holliday abroad for three of those weeks so my OV chipkaart was barely in use. I spoke to my bank and they suggested me requesting 20 euros back. When I received back 20 euros I started receiving email threats in my spam saying they will basically fine me if I don't pay them. The customer service was extremeley rude and only threatened me more. I now owe them an additional 40 euros and I'm furious. TERRIBLE company.

Missed the train because it doesn't say anywhere that if you order your card amount online, there will be a delay of unknown time, but they do instantly take your money.
Had to use this useless service again because the physical machines were taken by a traffic jam of old people.
This company is the worst ever, wouldn't recommend using their services.. as you don't get any.
The lady over the phone didn't care about anything either, not costumer friendly. Worst company of the year goes to..

OV chipkaart used a debt collector Intrum that want to collect 10 EUR automatic reload from my card, and charge 40 EUR for collection service, even though I never reach a negative balance on my card.
SO what they basically did is that they ask me to pay the 10 EUR that I never owed them, but did not ask it themselves but hired a scam service that charged me 40 EUR.
Eventually, I'm so done with their absurdity and pay 50 EUR, and return the card. I supposed to get 10 EUR back from the automatic reload but they did not give me my money back. I contacted customer service and they told me to contact Administration, I contacted Administration and they told me to contact customer service. So I did it again and they told me to contact Intrum, even though the money is at OV. I ended up getting no money back.
Never using this service again. Cost me 50 EUR for a card that I used twice on the bus.

An automatic debit of my account failed for the amount of 20 euro. OV-Chipkaart gave this debt to a collection agency Intrum Justitia who demanded 60 euros (a 40 euro collection fee for the effort of sending me an email). Instead of emailling me themselves or trying to redebit from the account, or use the credit that I subsequently loaded to my Chipkaart they used a debt collection agency.