OUTsurance Ireland Reviews 

12,129
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 8,313 reviews, reviewers overwhelmingly had a great experience with this company, consistently showcasing the truly exceptional overall quality of the customer service. Customers frequently praise the incredibly helpful and knowledgeable staff members for their exceptionally friendly attitudes, professional guidance, and extremely competitive pricing options available today. Many everyday consumers deeply appreciate the clear communication, transparent policy explanations, and remarkably smooth, hassle-free setup process that saves them significant money compared to other established providers. Some reviewers were not happy with potential future price increases or experienced occasional communication hurdles during policy updates and complex insurance transfers during their time.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, professional, and friendly... See more

Price

Reviewers highlight positive aspects of price, noting that quotes are very reasonable and significantly... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting professional and... See more

Service

Customers had positive experiences with service, highlighting fast and efficient interactions where staff... See more

Value for money

People report positive experiences with value for money, frequently highlighting significant savings compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talking to a person that was so helpful & easy to understand plus the great value l received, saved around 150 euros in comparison to Allianz & Red click ,would want to stay with outsurance if this va... See more

Company replied

Rated 5 out of 5 stars

Good first impression Great communication Great understanding of car insurance Made a super effort to get business without being pushy Hope next quote is as good as first. That will be the... See more

Company replied

Rated 5 out of 5 stars

We recently took out house insurance with outsureance after we had also switched our car insurance to them. On both occasions everything was super easy and staff were very easy to deal with. I would h... See more

Company replied

Rated 5 out of 5 stars

You rang me! It was the human connection that really impressed me and your very competitive price. For people like me, who are ludites having a real person do it all was a godsend! Thank you Outsu... See more

Company replied


Company details

  1. #2 of 10 best companies in Insurance Company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(12,129)

8,221 reviews in the last 12 months

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Rated 4 out of 5 stars

Adviser easy to deal with and…

Adviser easy to deal with and knowledgeable about system.
Only problem was his first quote was in excess of his second quote which was ok.
Excess of €630 is excessive.

14 September 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for taking the time to leave a review! We’re happy you had a good experience and always welcome suggestions on how we can make it even better.

Rated 3 out of 5 stars

Very restrictive underwriting

Very restrictive underwriting. We requested to add a temporary additional driver, firstly they have no option to request this online, you must wait to speak to customer support, they refused to add the driver as he had 3 penalty points. I believe there are 387,000 people with 3 penalty points in Ireland - this underwriting decision seems unnecessarily punitive.

21 September 2026
Unprompted review
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We appreciate your review and are always working to improve. We take all feedback seriously and want to make improvements based on comment like yours.

Rated 5 out of 5 stars

helpful

friendly , helpful , precise , to the point .
everything you want from any company you deal with . its a pity other companies didn't take note .
really great to talk to someone as well who could talk proper english .
a huge bonus .
no miscommunication problems .

7 September 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Hi Earl, so glad you’re happy with our service! Thanks for the glowing review.

Rated 5 out of 5 stars

The lady I spoke to was very helpful…

The lady I spoke to was very helpful over the phone and explained everything so well ans she got me the best price so I am a very happy customer

31 August 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We’re grateful for your trust in our service, thank you for the excellent rating!

Rated 5 out of 5 stars

Great service...

Great service...acceptable prices

4 September 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

It’s great to hear you’re satisfied with our service. Thanks for the 5-star review!

Rated 5 out of 5 stars

Talking to a person that was so helpful…

Talking to a person that was so helpful & easy to understand plus the great value l received, saved around 150 euros in comparison to Allianz & Red click ,would want to stay with outsurance if this value for money 💰 doesn't go sky high next time round. If it do I'll just move on again.

4 September 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Hi Liam, so glad you’re happy with our service! Thanks for the glowing review.

Rated 5 out of 5 stars

The respond time was spot on

The respond time was spot on , no waffling and no pressure to buy the insurance. The gentleman who help me that day was very kind even give me time to shop around and call back.

4 September 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We’re grateful for your trust in our service, thank you for the excellent rating!

Rated 4 out of 5 stars

The staff

The staff. Competitive pricing and hassle free

12 September 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for the positive review! We value your input and look forward to making your next experience a 5-star one.

Rated 5 out of 5 stars

The customer care lady was very helpful…

The customer care lady was very helpful and of course the price was very good too that I was quoted with thats why I went went out insurance also..

5 September 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Hi Anthony, your feedback means a lot. Thanks for choosing us!

Rated 5 out of 5 stars

I had a great expierence with your…

I had a great expierence with your sales team. Very helpful and I made a 1110 euto saving on the quote I received from my current insurance company. Have recommended Outsurance to other people.

3 September 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Hi Mary, so glad you’re happy with our service! Thanks for the glowing review.

Rated 4 out of 5 stars

Very good price and staff very…

Very good price and staff very efficient. When I needed a refund was surprised how much and speedily I got it.

12 December 2025
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thanks for the positive review! We value your input and look forward to making your next experience a 5-star one.

Rated 5 out of 5 stars

Excellent Customer Service

I was genuinely very impressed with the service I received. The staff member was incredibly helpful, friendly and professional, and made everything so easy and stress-free. They were patient, explained everything clearly and went above and beyond to help me. It was a pleasure dealing with them, and I really appreciate the excellent customer service. Thank you so much!

5 September 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for your wonderful review. Your support means a lot to us, and we're delighted that our team could provide the service and peace of mind you deserve. Thanks for the 5 stars!

Rated 5 out of 5 stars

Very efficient

Very efficient, patient, courteous and friendly.

12 September 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

It’s great to hear you’re satisfied with our service. Thanks for the 5-star review!

Rated 5 out of 5 stars

A good experience

Calvin was the Outsurance representative I spoke to on the phone regarding car insurance. He was helpful , friendly but not pushy . He answered all my questions in a clear uncomplicated manner. I was happy with the price ( lower than my last insurance company ) and cover provided. Everything was completed efficiently.

2 September 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

So happy to hear Calvin was helpful! Thanks for the awesome review!

Rated 5 out of 5 stars

Fantastic service

5 September 2026
OUTsurance Ireland logo

Reply from OUTsurance Ireland

It’s great to hear you’re satisfied with our service. Thanks for the 5-star review!

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