OUTsurance Ireland Reviews 

11,493
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 8,381 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, polite, and well-trained, making the entire communication process smooth and pleasant. People often mention significant financial savings on their insurance policies, noting that prices are much lower compared to previous providers. Buyers appreciate the fast and efficient service that lets them sort out their coverage in just a few minutes. Some reviewers were not happy with the repetitive nature of the telephone questionnaires required during the process. A few individuals felt that having to answer questions about online forms or other policies was an annoying waste of time.

What people talk about most

Staff

People report positive experiences with staff, highlighting that agents are helpful, professional, and easy... See more

Price

Customers consistently note positive experiences with price, highlighting that quotes are often significantly... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as friendly, polite, and... See more

Service

Users describe positive interactions with service, highlighting helpful and efficient experiences. Reviewers... See more

Value for money

Consumers find value for money to be a very positive aspect, highlighting significant savings on insurance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car insurance The agent on the phone was fantastic, Eddie was his name he went through everything with me. Its true what they say in the advertisement on TV, i saved €470 by switching to Outsurance... See more

Rated 5 out of 5 stars

Received my quote within minutes of talking to a guy over the phone. Quote was actually half the price of what my existing Insurance company were quoting me. Even when I went back to my 'old' insuranc... See more

Rated 5 out of 5 stars

The staff are very helpful and they seem well trained. The price was half what I was quoted by another insurance company for fully comp, I just added the roadside assistance as it wasn't included with... See more

Rated 5 out of 5 stars

Called recently to enquire about car insurance. The agent i spoke to was so friendly and professional. Got a fantastic quote which came in alot less that my previous provider. Everything was emailed t... See more

Company replied


Company details

  1. #2 of 10 best companies in Insurance Company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(11,493)

8,251 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a simple quotation process

It was a simple quotation process , the agent was polite, speedy, and extremely pleasant, the quotation came in €190 less than my previous insurer, documents available on line immediately

10 August 2026
Rated 5 out of 5 stars

Sleep well

You can relax knowing your home is insured in case anything happens .you can sleep well

7 August 2026
Rated 5 out of 5 stars

The operator Luke

The operator, Luke, made my experience so easy, it felt personal, yet professional & I was given a great quote.

13 August 2026
Rated 5 out of 5 stars

Most pleasant insurance sign up I've…

Most pleasant insurance sign up I've had in 15 years of driving. Had a nice chat with John - quote came in at €380 for better cover than my previous insurer AXA who were trying to charge €490. Happy so far

15 August 2026
Rated 4 out of 5 stars

very good

was talking to alan first ,he set up all deals for me ,so pleasant on the phone ,got great quote for car ,house insurance same as other company ,Didnt buy straight away as i wanted to talk to my husband about it ,When i called back i wanted to talk to Alan again but got David who said he was too busy to talk to me ,This is why you lost a star I had gone through all the questions and all Alan needed was a driver number and the age my husband got his full licence .but David started going through all that again ,was a bit annoying and i told him i had answered all that the day before .However David was pleasant enough and we bought house and car insurance and he posted relevant documents to us ,Was delighted with this because our printer doesnt behave itself a lot of the time .so yes very pleased overall

14 August 2026
Rated 5 out of 5 stars

Highly Recommend

From start to finish, nothing was too much. There was a small issue but I was promised a call back and it was followed through very quickly and resolved. First time to use OUTsurance and would highly recommend to family and friends.

7 August 2026
Rated 5 out of 5 stars

So easy to contact and deal with.

So easy to contact. No waiting for a long time to speak to an agent. Hugh was very very helpful pleasant and professional on the phone to me. Got a GREAT DEAL ON CAR INSURANCE. All done and dusted in a very short period of time. I hope to deal with OUTsurance next year. We'll done to all of you. Thanks for making it so EASY for me.

7 August 2026

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