Outdoor Toys Direct Reviews 

103
TrustScore 2.5 out of 5

2.7

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Rated 4 out of 5 stars

Ok so I wrote a review previously about my order and that we had had a sofa delivered instead of a play set… I can’t change that review so writing a new one! Outdoor toys did rectifed this... See more

Rated 1 out of 5 stars

Order placed on 3rd may, advised 7-14 days delivery. After 3 phone calls all on hold in excess of 45 mins advised order had been dispatched. 2 items out of 5 arrived yesterday, one more item today but... See more

Rated 5 out of 5 stars

My son loves this trampoline! It is the perfect place for him to enjoy himself and it's also good exercise! The set up was easy, completed in 2 hours by myself and my daughter. The net was a little fi... See more

Rated 1 out of 5 stars

If I could give 0 stars, I would. Only part of my order arrived, rendering the whole thing absolutely useless. Tried calling, no answer. Tried emailing, no reply. They've blocked all the comments on t... See more

Company details

  1. Events & Entertainment

About Outdoor Toys Direct

Information provided by various external sources

Outdoor Toys Direct are highly established retailer trading online for over in 11 years. Buy trampolines, climbing frames, childrens playhouses, swings, slides, ride-on toys, swings and go karts from Outdoor Toys Direct.

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  • Call 01636 822 883
  • Or email:
  • Productsupport@outdoortoysdirect.co.uk

  • Contact info

    2.7

    Poor

    TrustScore 2.5 out of 5

    103 reviews

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    2.7

    All reviews

    (103)

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    Rated 4 out of 5 stars

    Great product and price, few v small issues

    We had already got a swing from OTD and it was brilliant. We ordered a playhouse/slide which arrived on time. It's really lovely and easily went together. There are a couple of small issues, ie. the saloon doors have large gaps on both sides and in the middle, whilst I appreciate this is for safety of trapping fingers, it does mean that the house is not as weathertight as we'd like. We will have to modify it somehow I think. The other issue is that the paint purchased was not quite enough to finish the job properly. I had to order another pot of the trim paint, and therefore pay for a courier to deliver it. Quite disappointing. All in all though the product is good and we would recommend the company.

    13 August 2014
    Unprompted review
    Rated 5 out of 5 stars

    Summer fun for the kids

    Ordered our requirements on line and received them within 3 days! Really pleased with the service and quality of the goods. Would recommend to anyone. The kids love it.

    13 August 2014
    Unprompted review
    Rated 5 out of 5 stars

    Brilliant swing!

    We recently bought a double swing with sky rider, and a ladder, to replace our old triple swing. It's brilliant and the children love it. Easy to erect. Thanks to you for supplying a great value swing with excellent delivery service.

    11 August 2014
    Unprompted review
    Rated 5 out of 5 stars

    Excellent

    Excellent service , kept us up to date on delivery time
    Play house was as described and good value for money

    8 August 2014
    Unprompted review
    Rated 3 out of 5 stars

    Kids love it but I'm on the fence!

    The playhouse arrived and looked good at first glance. I painted the house and noticed some poor workmanship with screws poking through where they shouldn't and the wood quality being quite low and rough which wasn't expected for a child's playhouse. I got a skilled person to help me and the first thing they commented on was the lack of guide holes as you usually expect. Their next comment was about poor construction. The drill had to have a change of battery due to the amount of drilling and screwing required. There needs to be centre supports on the main platform which will help the person assembling when putting their weight on it to tighten screws. It took about four hours to complete and will be a few more sanding and filling rough edges, surfaces, filling holes and painting to make it smooth, safe and protected from the elements. It would be nice to have clearer instructions to identify all parts quickly and have the screws and fixings in individual labelled bags which would also save time. The house does look good and is the envy of my nieces and nephews. The kids have been using it nearly all if the time. I would probably recommend the house with some notes for sanding and filling rough bits, holes and making poor fixings safe and secure.

    5 August 2014
    Unprompted review
    Rated 5 out of 5 stars

    Excellent service and quality

    I recently bought the Crooked Cottage for my daughter's 5th Birthday, she absolutely loves it (as do I). It took about 6 hours for a two man team to assemble but very easy to follow instructions, just labour intensive with average DIY skills.

    The finished product is great quality, I'm sure my daughter with have hours of fun in her new playhouse.

    5 August 2014
    Unprompted review
    Rated 5 out of 5 stars

    Double swing set with ladder rope-a huge hit with the little monkeys

    This company were helpful when I rang with some questions and the product was exactly as described. The product was delivered on the day expected (although it was a whole day time slot, which wasn't ideal)
    We replaced one if the swings with a trapeze bar&hoops (bought from elsewhere) this was the best thing we did and the kids adore all 3 hanging apparatus and spend hours playing circus :)

    2 August 2014
    Unprompted review
    Rated 5 out of 5 stars

    Prompt customer service, excellent value for money

    Bought this swing set as a friend told me she had seen it at her sisters and it was very sturdy etc. I ordered it. Good free delivery service and took my husband about 2hours to put together.
    Very pleased with it, sturdy and looks great, our 4 boys love it! Good buy!

    1 August 2014
    Unprompted review
    Rated 2 out of 5 stars

    Wrong item delivered two weeks late.

    I purchased a bike shed from outdoor toys direct, with the delivery booked for one week after purchase. I received texts and emails up to and including the day of delivery telling me the shed would be delivered, but it didn't arrive. No reason given. I then receive texts and emails that it will be delivered the following week. Exactly the same thing happened. Follwing week the same, though the shed did arrive this time. However despite being labelled as what I had purchased, was actually a smaller shed. By this time I'd already lost two weeks of storage so had to make do with the product which was cheaper and smaller than I brought, as I couldn't wait another two weeks with no bike store.

    Very unhappy, would not use again.

    28 July 2014
    Unprompted review
    Rated 5 out of 5 stars

    Great Price, Great Service, Great Playhouse - Very Pleased

    Great Price - the best out there.
    Great service, kept us informed throught the ordering and delivery process and delivered within estimated date.
    Great playhouse, everything was there nothing missing and not damaged. And the the playhouse itself we are very pleased great quality well made just as we'd hoped.

    24 July 2014
    Unprompted review
    Rated 5 out of 5 stars

    Autistic 18 year old just loves this trampoline!

    My son loves this trampoline! It is the perfect place for him to enjoy himself and it's also good exercise! The set up was easy, completed in 2 hours by myself and my daughter. The net was a little fiddly but nothing too difficult. Instructions were good however the tension tool seemed more dangerous than effective! Great value for money, would defiantly recommend this product and its seller.

    17 July 2014
    Unprompted review
    Rated 3 out of 5 stars

    don't use amazon to pay for products on this website

    Amazon payments are offered as an option at checkout. This caused a delay of several days despite speaking to customer services who said a new order would be required as the amazon payments would not be processed. I then ended up with 2 orders which thankfully I noticed and then cancelled one or I would have been stuck with 2 double swings.

    17 July 2014
    Unprompted review
    Rated 5 out of 5 stars

    SUPER DELIVERY

    Very good playhouse.Came with plenty of screws and nails and more than enough roofing felt.Easy to put together and looks great.The kids love it.
    Delivery was excellent.Came on day and time stated.
    Alan.Cambridge..,

    16 July 2014
    Unprompted review
    Rated 4 out of 5 stars

    Great service

    Purchased a playhouse and I was really pleased with the quality, price and delivery. Only one complaint was I chose paint colours and thought item would come painted, ended up being delivered with 2 tins of paint to do myself (I should have read it more carefully). Overall great service and would highly recommend.

    17 August 2013
    Unprompted review

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