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OTTO Work Force Reviews 

512
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 232 reviews, reviewers had a great experience with this company. Many customers frequently praise the helpful staff, noting that coordinators and team members are consistently supportive and always ready to assist with daily questions. Many people also appreciate the decent housing options provided and the smooth, effective onboarding process when starting their new jobs in the new country. Some reviewers were not happy with communication issues, poor support responsiveness, and long daily travel times to their assigned accommodations. Some people also noted difficulties regarding tight scheduling, unexpected changes to their work shifts, and completely unreliable transportation arrangements.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, ranging from great support to severe... See more

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. While many... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both strong support and severe... See more

User experience

Users describe ambiguous interactions with user experience, ranging from extreme satisfaction to severe... See more

Location

Consumers find location experiences to be deeply mixed, with severe complaints contrasting against positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There're a lot of bad personal experiences, true. But if you don't come with high expectations it's good. Sometimes you need to ask and push some things, but always in a polite manner. It's not good i... See more

Company replied

Rated 4 out of 5 stars

Dear OTTO Workforce Team, I would like to sincerely thank OTTO Workforce and all the colleagues and coordinators who supported and assisted me during my time working with the company. I truly a... See more

Company replied

Rated 4 out of 5 stars

The working is going good. You can receive more hours of work, if this is your targhet. You have housing pretty decent, but the organization is the reason i give 4 out of 5 stars. Planning and transp... See more

Company replied

Rated 3 out of 5 stars

I think you prefer Polish people as you are based in Poland. Sometimes I was worried about my safety. Even get one day off for doctor was a problem. I worked all time in cold departement because I don... See more

Company replied


Company details

  1. Employment Agency

Written by the company

At OTTO we believe everyone has their unique talents. Our goal; Helping you grow your talents and matching them with the right opportunity. Whether that is by finding you a job, providing a safe place to live and work, helping you afford your first house, or improving your career. Having a positive impact on your future is what motivates us. We take care of our people We are proud of how we handle the essentials; fair compensation, paid on time, and everything else you need for a well organised career. On top of that, we go the extra mile to provide you with career development opportunities and access to our daily in-person and online support. We help you find answers to all your questions about working locally or abroad. That’s how we take care of our people. Leading international employment partner For over 25 years, our team of experts provided tens of thousands of people each year with a matching job in Poland or The Netherlands.


Contact info

3.8

Great

TrustScore 4 out of 5

512 reviews

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3.8

All reviews

(512)

469 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

So far so good!

3 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Goran,

So far so good sounds good to us too! 😄 Thanks for taking a moment to leave a review.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Easy to contact the management and if…

Easy to contact the management and if you work good give you every thing work days and salary same time increase also thank you otto

30 July 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Esam,

Thank you for your review! 😊 It's nice to hear that you've had a good experience and that you've found the communication with the team easy. Thanks for taking the time to share your thoughts!

Kind regards,
Team OTTO

Rated 5 out of 5 stars

The housing experience is perfect

The housing experience is perfect , and about the working experience , I was able to adapt fast to what I need to do.

2 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Vasile,

Thank you for your review! ⭐ It's great to hear that you settled in quickly and felt comfortable both at work and in your accommodation. Sounds like you got off to a good start!

Kind regards,
Team OTTO

Rated 4 out of 5 stars

👍😄👍👍

😄👍👍👍👍👍👍👍👍👍👍

3 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Dobromir,

Thanks for the positive vibes!
😄👍👍👍👍😄

Kind regards,
Team OTTO

Rated 3 out of 5 stars

They do a good job but I would love it…

They do a good job but I would love it if they would respond to questions and confusion for first timers as quick as they do the declining of day off.

1 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Marina,

Thank you for sharing your thoughts. 😊
We understand that when everything is new, having your questions answered quickly is especially important. If any of your questions are still unanswered, feel free to contact the Helpdesk via myOTTO. They will be happy to help or point you in the right direction.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

A professional company! 👏

Nice people who listen every single person and make the work simple.

2 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Anamaria,

Thank you for your kind words! 🌷 It's lovely to hear that you feel listened to and supported by the team. Sometimes it's the way people treat each other that makes the biggest difference.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Professional staff and auccessfully…

Professional staff and auccessfully resolved issues. 😁

1 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Laurentiu,

Thanks for the kind words! 😁 It’s always nice when a problem gets sorted and you can just get on with things. Glad our team could help.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

I have a great experience with OTTO

I have a great experience with OTTO work force! The things was going really smoothly and well organized with few exceptions but one company couldn’t be perfect without mistakes like the people we making mistakes so we can learn from it!

1 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Kristiyan,

Thank you for your thoughtful review! 🙌 We really like your perspective. Nobody gets everything right all the time, but being able to learn and keep improving is what matters. It's great to hear that, overall, things have been going smoothly for you.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Started with Otto this year..

Started with Otto this year..
Some agencies promise a lot but Otto actually does what they say.
Very friendly people and very good enviroment to work in.
From the housing, to transport to everyday tasks, Otto is always there to help.
Working with agency is always a bit ‘new’ but it’s good to have a team as professional as them.
Of course not everyone has the same experience, but Otto is 5stars.

1 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Joao,

Thank you for sharing your experience! 😊 Starting with an agency can feel like a big step, so it's great to hear that things have turned out the way you expected. We especially appreciate your words about our team and the support you've received along the way.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

i m very happy with otto

i m very happy with otto. they help me if i need, they listen to me and my needs. i recommend!!

1 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Bianca,

Thank you for your review! 🌷 Feeling heard can make a real difference, so it's lovely to read that you've had that experience with us. And thanks for the recommendation too!

Kind regards,
Team OTTO

Rated 4 out of 5 stars

Comunication

I dont live at OTTO location so the only unpleasent experience I had is when I try to text or call coordinators on whatsapp or phone and I get no responce, yet I'm expected to be responcive and flexible all the time.

1 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Hristo,

Thank you for sharing your experience. We’re glad to hear things have been going well overall, but we understand that timely communication is important. We appreciate you bringing this to our attention and will take your feedback into account.

Kind regards,
Team OTTO

Rated 3 out of 5 stars

About job...

About job...

The question it's how are my experience.
And because i did not worked in this type of work my experience is a bit less.
But i will give all my Best.

1 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Tiberiu,

Thank you for your review! Everyone starts somewhere, and it's great to see your positive attitude. Wishing you lots of success as you continue to gain experience in your new role.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

The OnSite people are not helpful at…

The OnSite people are not helpful at all, they’re lying to you just to get rid off you. They do nothing for you and when you quit they start “ohh noo don’t quit please, we find you better accomodation, we give you better position”. Pff

7 July 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Milán,

Thank you for sharing your experience. We're sorry to hear that this has been your impression. If you're open to it, we'd appreciate hearing a bit more about what happened so we can better understand your situation and see where improvements can be made.

Kind regards,
Team OTTO

Rated 1 out of 5 stars

I belive,and i'm not the only one that…

I belive,and i'm not the only one that this company's biggest problem is on the middle and lower management! The staff meaning the coordinators or specialists or whatever name they have are poorly trained,they cannot speak or write even proper english not to mention another language,they are dismissive of people,they do not offer the proper support in some cases bully people! But all of this is redundant,i have on many occasions reported these aspects but to no resolution or improvment! I do not expect things to change now or in the future!

1 August 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Bogdan,

Thank you for taking the time to share your perspective. We appreciate honest feedback, even when it highlights areas where expectations have not been met.
Your comments about communication and support have been noted, and we're sorry to hear that your previous reports did not lead to the outcome you had hoped for.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

I am more than happy to get payments in…

I am more than happy to get payments in time. All issues are solved in time. Myotto app is more advanced comparing other agencies.

31 July 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Margers,

Thanks for your review! 🚀 It's great to hear that the myOTTO app is making things easier for you and that everything is running smoothly. We're glad to have you with us.

Kind regards,
Team OTTO

Rated 5 out of 5 stars

Work is good

Work is good , people are seriously with theyr obligations , team leaders pay attention for small details , no differences betwen employees, safety first , training for any new activity with premium buddy, work is going great !

30 July 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Abel,

Thanks for sharing this! Great to hear you're having a positive experience and that you feel supported at work. It's especially nice to read that safety and teamwork stand out for you. 😊

Kind regards,
Team OTTO

Rated 5 out of 5 stars

The HR is great

My managers are nice people, the HR team that manages me are great people, they listen to you and they try their absolute best to make your job safe and nice. We have great housing and everything is mentained properly.

30 July 2026
OTTO Work Force logo

Reply from OTTO Work Force

Hi Andreea,

Thank you for your lovely review! It's great to hear that you feel supported by the team and comfortable in your living environment.
Knowing that these things contribute to a positive experience makes this feedback extra nice to read. 😊

Kind regards,
Team OTTO

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