Osper.com Reviews 

Been trying to contact Osper support for 3 days now, each time I get an automated email asking if I'm trying to cancel then another what appears to be copy past email, after which i get zero response

I set up Osper for my daughter growing up and can highly recommend it. It's easy to use and made me feel so much safer for her making purchases as a young teen, especially online. The service has been OUTSTANDING- always responding to queries quickly and obligingly. I'm rather disappointed she's now old enough to no longer need it.

i love ospa because i can now use card to pay for things and yes a few times i for got my password or the app was not letting me in but the ospa help team was nothing but helpful and when did not work kept saying my login credentials were wrong they worked none stop to try and fix problem which they solved eventauly.
so everall i would definetly recomend them!!!!

Absolutely appalling service!
Signed up the same time as another major kids card company.
They are amazing and have only great things to say about them!
Osper however......
Have tried for several months to cancel my subscription, as per their advice and money is STILL coming out of my account.
If things don’t change this month I WILL be taking it further.
Feeling bad that Devina Mcall is still associated with this company!!
Don’t do it!!!!🤬🤬🤬🤬

My daughter is using an Osper card for several years now, and she loves it. The App is very easy to use, even for me who is not an expert in Apps and new technology. We also had a good experience with the customer service representative team. They have been always helpful, giving clear instructions and guiding me on what to do when I was unsure and felt lost, also if we had any other requests, this was dealt with professionally. I can only recommend it.

We have been with Osper for over 2 years and all these years we had no issues whatsoever. If we had any requests, the support team always was available and very helpful. Was a great experience for my son, he enjoyed having his savings and show off that he had a card to purchase with. We are cancelling now as he is over 18 now and he has his own bank account. If we would have to choose again we would open accounts with Osper for sure. Personally, I can recommend it.

Pathetic
I never used the card and it is almost impossible to contact them so they still charge £2.50 month for a card that’s never been used. Their customer service is non existent, I would gladly give them 0 but the site doesn’t allow it, it is a rip off.

We got Osper cards for our Grandchildren, with the idea of them learning how to manage money on a monthly basis. Approx two months ago, one of the cards stopped working - it would not process payments using contactless, or chip and pin. There was more than sufficient funding to cover the purchases, so that was not the issue. We contacted Osper support and received advice on what to do. None of the suggested fixes worked and I requested a new card, and was told it had been dispatched. Almost a month later, and following another request, we are still waiting for the replacement card. This is not a good service for a £30 annual fee. Very disappointed.

We have used Osper for the past few years (perhaps as many as 6?) but are now cancelling the account as my daughter is starting uni (& doesn’t want us monitoring her purchases - Can’t imagine why?). Osper has been a fantastic product; always helpful, transparent, fast, and giving us great peace of mind. Our daughter loved the option to save her money, and used it to establish great savings habits. I’ve only not given it five stars because of the subscription fees, but then again it has been a product well worth paying for. Thanks Osper!

I've been trying to update my debit card details. They've asked me to supply proof of identity, passports etc, bank statements,utility bills erc (paper copy only). My date of birth. This is ridiculous, very sensitive info. You might as well ask me me for my 16 digit card number, expiry date, and security number. Asking for too much.

We've been using Osper for about 3 years.

We've had queries over the years ie lost card, questions re loading etc. and Osper's communications via their chat service have been excellent - answered quickly and explained well.

My daughter has just lost her card and we've ordered a replacement - great to see there are designs now, limited designs at the moment, but my daughter loves Nickelodeon, so she's happy.

Love the functionality of the parent app, the ability to switch contactless on and off, block a lost card and generally keep an eye on the accounts. A great way for our children to have some independence with their money; helping them to learn to budget.

Thanks Osper :0)

Whilst withdrawing funds from an ATM my Son accidentally did not claim his money from the machine quick enough and it was retrieved back inside, his account was also debited for the amount.
An ATM dispute was raised with Osper customer services and was promptly rectified and re-credited to his account within one week.
We have used Osper for many years now (2 accounts) tor both Sons and have always experienced excellent customer service from all of the team at all times.
I highly recommend using Osper.

We have been using Osper for many years now, for both the children, we've always been very pleased with their service, and sorting out minor issues as and when they occur, such as lost cards, forgotten pin's etc. very recently my son experienced fraud on his account, and like most teenagers he ignored it until it got a little out of hand, thankfully I noticed it as I keep track of the kids emails etc so immediately alerted Osper. they have been absolutely amazing putting my mind at rest and correcting the issue with utmost urgency.
very very pleased with the service received from all involved.

Ospers assistance has been poor, my son tried to withdraw money from the cash machine it kept his card and cash £100 despite him having available funds , we reported this immediately and cancelled the card, but more than a week later we are still awaiting the money back in his account !
I’ve called and emailed and messaged but just get asked to wait ! It was even suggested I contact the atm provider ( their job I’m sure ) This is all my sons birthday money which he has now lost !

Found a fraudulent transaction on my daughter's card and called customer services (they shouldn't call it that as you get little service). They made me fill out a form then told me that I had to send photo proof that I've tried to resolve the matter with the merchant! The merchant won't speak to me, by giving my card number as I already have an account with the merchant and this was made to someone else's account! I have threatened to report them to the FCA, and will do, if they come back with anything other than a simple reversal of the charge! They were good thus far but when I needed help, they fell flat! Waste of my time!

Just finished with Osper as youngest is now 16. Have been with them for many years and 3 children and cannot fault it. Our experience has been nothing but positive and helpful. The app is so easy to use and add money to and block from online spending etc. They were super helpful when youngest got himself signed up to something on Fortnite and spent £200 without realising it etc etc! Hoping we have done enough to make them responsible enough to go out into the world of adult banking and all its scams and pitfalls - though it's tempting to keep them on Osper until they are 30!

Very poor all round. App is rubbish, online chat is rubbish, email response is rubbish!
My son is trying to login to his account and nothing happens. Nobody to help, all very very poor. I’m sure there are other banks out there who look after the little people in a better way than this lot.

Very helpful, communication good, ideal for young children

It has been an invaluable tool in teaching my son how to manage his own money while being able to keep a eye on what he’s doing!

It’s outrageous that I have to pay 50p to transfer money to someone. What a rip off.