Ornella Caftan Reviews 

924
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 287 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful selection of garments, mentioning that the lightweight materials feel exceptionally soft, comfortable, and pleasant against the skin during hot summer days. Many people also describe the flattering designs and vibrant colors that make these versatile outfits perfect for both relaxing at home and casual outdoor outings. However, some reviewers were not happy with the long delivery times, noting that packages can take several weeks to arrive. Others also pointed out frustrating experiences when trying to return unsuitable items or contact customer service for help with their orders.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful colors, lovely... See more

Quality

Customers had positive experiences with quality, highlighting the soft and comfortable materials. Reviewers... See more

Order

People report ambiguous experiences with order processes, showing both high satisfaction and frustration.... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying widely among consumers.... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting both exceptional and extremely poor... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love the product. The quality and the selection are amazing. (Have placed 3 orders)but never did get a confirmation email regarding my last order or an order number. Fortunately my third order did... See more

Rated 4 out of 5 stars

I ordered 3 because it was buy 2 get one free They took approx 2 weeks to arrive. I , too am not sure where they are shipped from I read the sizing guide on FB however found out later the shorter... See more

Rated 3 out of 5 stars

The Ornella caftans and dresses are really good however a couple of the last caftans were obviously rushed and some of the seams and around the v neck ones had to be stitched again. The biggest let... See more

Rated 3 out of 5 stars

I like the idea of these caftans in terms of comfort & easy wearing. However the type of pockets were not clear. Some looked like side slit pockets & some like patch pockets on front of caftan. Was ho... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Women's Clothing Store

Written by the company

Clothing brand selling loose, casual and soft caftans.


Contact info

3.7

Average

TrustScore 3.5 out of 5

924 reviews

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Asks customers to review

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Replied to 1% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(924)

359 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered 3 caftans.

I ordered 3 caftans from this company 2 months ago as gifts. I have not received any of them. I have not been able to get a refund either. When I email them they promise they will expedite another shipment and refund 25%. Neither happens. One time they sent it to New Jersey instead of Oklahoma! I am beyond frustrated. DO NOT ORDER FROM THIS COMPANY. Ornella cannot be trusted. I wasted my hard earned money. Never again!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

I purchased 3 Kaftans and 6 dress…

I purchased 3 Kaftans and 6 dress Kaftan with pockets. I have just come back from Malta and found the materials cool and easy to wear. Dresses during the day and Kaftan full length for evenings. Both are very versatile and when packing found then light . This year it was my husband that took to many clothes. Will be buying again in the near future.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

I bought 3 caftans

I bought 3 caftans. They don’t fit. I’ve waited a month for instructions on how to return the items and get a refund. I don’t think Ornella is a reputable company.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Perfect for the heatwave!

I bought several of these caftans using one of the offers available at the time. I can’t express how pleased I am that I bought several. I have just come out of hospital after a big operation and needed some loose clothing to wear while recuperating. On top of that the heatwave was on and normal clothing would have been stifling.
The fabric is so soft and cool, very flattering design and beautiful colours and patterns. I would absolutely recommend!

6 June 2026
Unprompted review
Rated 3 out of 5 stars

Worth the Wait

There were massive problems with the delivery and I became very frustrated. However, when the kaftans finally arrived I was very pleased. They were lovely. Once I’d ‘de-stressed’ I had to admit they were worth the wait. I’ve given three stars worked on the basis of 5 for the product and 1 for delivery etc.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Overall very positive experience

Ordering was simple and using the tracking feature allowed me to follow shipping of my package…this was my first order with Ornella and I highly recommend ….the workmanship, quality, packaging and pricepoint of items were amazing….well done Cornella ….

17 June 2026
Unprompted review
Rated 2 out of 5 stars

Their caftans are lovely but…

Their caftans are lovely, however their customer service is sadly lacking! I bought 2 caftans and got one free. When they arrived I did not like the pattern and one of the caftans had an odd shape to it. I contacted customer service and asked if I could return the caftans and would choose 3 different ones. The person said someone would contact me in 7 days to tell me where to return the caftans. We are now well past the 7 days I was asked to wait. I have emailed asking what I should do and have not heard back from them. If you buy anything from Ornella caftan know that they won’t accept returns. I won’t be buying from them again.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

I have worn both of my new dresses, they fit nice, comfortable and perfect for the warm weather. Great quality too.

26 April 2026
Rated 4 out of 5 stars

This is my 3rd order with the 2…

This is my 3rd order with the 2 previous being quite satisfactory price wise and timely delivery (I live in a more isolated area of Canada) with shipping costs included. I LOVE the patterns and the quality is fitting with the price range. I await the new line of shorter dresses with anticipation.

23 April 2026
Rated 5 out of 5 stars

Best Gifts 🎁

These are comfortable flattering designs. So far I’ve bought six and gifted them to friends. They’ve been ecstatic!

22 April 2026
Rated 5 out of 5 stars

I am a senior with some health issues…

I am a senior with some health issues so I don't go out much. Your caftans and dresses are just what I need to wear around the house without looking like I'm in pajamas !
One thing that you could maybe consider are short people. I am under 5 feet and a bit rounded in the edges so better proportioned clothes would be an asset. I have had to shorten the caftans so I don't trip.
Thank you !

22 April 2026
Rated 5 out of 5 stars

Delighted with my short caftan!

I love my new Ornella caftan! The print and the colors are beautiful and I'm very pleased with the feel of the fabric. I am an apple body shape and anyone who has ever tried to dress an apple knows how trying that can be! I was worried about the One Size fit for no reason. It feels great. I've worn it once and already received compliments. I've already ordered another.

5 June 2026
Unprompted review

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