Whilst I had to wait nearly an hour before someone could assist with my request for a better daily rate, in the end it was well worth it. ‘Dave’ & I agreed on a deal to my satisfaction. I’ve been an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mel was very polite, friendly and professional. Whilst he was unable to obtain a further discount off my gas account, he managed to obtain a higher percentage off the VDO for me for my electricity,... See more
Company replied
I had to wait on the phone for more than a half an hour before getting a response to my phone enquiry, but when someone answered the phone, my account changes were made quickly and efficiently. Thanks... See more
Company replied
After the hacking there was some confusion about my bill and when it was due. The young man who responded to my email Kelvz was very helpful and answered all my questions.
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Gas Cylinders Supplier
- Green Energy Supplier
- Internet Service Provider
- Solar Energy Company
About Origin Energy
Written by the company
Connect your energy with Origin Energy - an Award Winning Electricity Provider & Gas Supplier. We also offer NBN internet, LPG, and custom solar solutions.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Great rates, easy-to-understand pricing and first class customer service. That’s why our customers choose Origin.
Origin is rated 4.7 out of 5 stars from over 10 thousand genuine customer reviews.
Over 4 million Aussie customers choose Origin
Written by the company
- Hassle-free online sign up
- With no hidden fees or lock in contracts. You can sign up in less than 5 minutes, and we take care of everything. Easy energy, all the way.
- Earn points and rewards
- From saving up to 12¢ per litre on fuel to collecting Everyday Rewards points to save on shopping – good value never stops when you join Origin!
- Leading green energy retailer
- We’ve been a leader in renewables for 15+ years. In fact, we’ve put more solar on Aussie rooftops than any other electricity and gas retailer.
Contact info
321 Exhibition Street, 3000, Melbourne, Australia
- 13 24 61
- hello@origin.com.au
- www.originenergy.com.au
4.4
Excellent
26K reviews
No recent history of asking for reviews
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The comments were insulting
The comments were insulting. I was treated as if I am stupid. Some of the comments made by the Origin staff member were plainly incorrect. The AER does not control the Daily Supply charge so Origin can charge whatever they like with no consequences. The reduction in General Usage rates were not offset by the increase in the Daily Supply charge as claimed by Origin staff member. My bill will increase by 14.5% based on previous quarter bill usage.
10 June 2026
Unprompted review
Reply from Origin Energy
Hi John, thank you for taking the time to share this detailed feedback, and please accept our sincere and unreserved apology. You should never feel spoken down to or dismissed, and we are deeply sorry that was your experience. Every customer deserves to be treated with respect and given accurate information. Please send your details to supportsocial@orignenergy.com.au or reach out directly via Facebook Messenger, we would love to review your account and provide feedback to the adviser. Thanks - Lachy
The gentleman who helped me with my…
The gentleman who helped me with my query was very helpful, easy to understand and answered all my questions.
I was very impressed with his response. Thank you
9 June 2026
Unprompted review
Reply from Origin Energy
Hey Debra, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Great Customer Service
I would like to give 5 stars for John who was yesterday on Tuesday 9 June 2026 to help and give me a deal with discount for my electricity and gas. He is nice and friendly person to solve my problem. I am really appreciate it.
9 June 2026
Unprompted review
Reply from Origin Energy
Hi Christine, thank you for the wonderful review. We're delighted to hear that John was able to help you with your electricity and gas plans and find a suitable discount for you. We'll be sure to pass on your kind words and recognition to him. Thanks for choosing Origin, and we appreciate your support - David
Helpful assistance
The lady I spoke with was very helpful with my request to change our plan to a cheaper one. She did the change-over promptly with no problems.
9 June 2026
Unprompted review
Reply from Origin Energy
Hi Kevin, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
Feedback
Had some concerns as we rang to update a week or so ago and didn't receive a plan.
Rang and spoke to someone called MJ who we found difficult to understand as she had an accent and was speaking rapidly, asked a number of times for her to 'slow down' then the call dropped out!
Rang back and spoke to Matthew who was great, took the time to talk us through our new plan, and explained there was no record of our original call, have already received our new plan, thank you Matthew
9 June 2026
Unprompted review
Reply from Origin Energy
Thank you for sharing your experience Lesley. We're sorry to hear about the difficulties with your initial call and that the connection dropped before your enquiry could be resolved. We're pleased Matthew was able to step in, explain everything clearly and help get your new plan sorted. We'll be sure to pass on your kind words to him, and we appreciate your feedback. Thanks - David
I sent a email about changing my…
I sent a email about changing my payments and there was a very prompt reply from Abby.
9 June 2026
Unprompted review
Reply from Origin Energy
Hi Marilyn, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with Abby. Have a great day! Thanks - David
Not easy to compare plans on website.
Not easy to compare plans on website.
Much better experience by phone call.
9 June 2026
Unprompted review
Reply from Origin Energy
Thank you for your feedback William. We're glad to hear our team was able to help over the phone and provide a better experience. We appreciate your comments about comparing plans on our website and will pass this feedback on to the relevant team as we continue to improve our online experience. Thanks - David
Ella assistance in providing plan…
Ella assistance in providing plan options was wonderful, very helpful thankyou
9 June 2026
Unprompted review
Reply from Origin Energy
Thank you for the lovely feedback Kim! We're delighted to hear Ella was able to help you explore your plan options and provide such great service. We'll be sure to pass on your kind words to her. Thanks - David
Origin made a serious account-record…
Origin made a serious account-record error, whereby "3" totally unrelated 'Owners Corporation' accounts were linked to our Owners Corporation account. One invoice was for $30,303.95!!!
Our OC plan number, ABN, supply address, previous postal address were all exposed in this error. I heard nothing for 1 week, after which I was advised that the accounts were all set up under the same portfolio, and that I would have to set the accounts up again - WHEN I had nothing to do with the other 3 accounts!!
FINALLY, on 8 June - over 2 weeks later, I received an email advising situation resolved - NO apology offered. VERY unhappy with Origin.
UPDATE!!! 23 June 2026 - Situation 'still' not resolved. I received 'another' bill for an unknown Owners Corporation today.
Extremely poor processes, Origin!
22 May 2026
Unprompted review
Reply from Origin Energy
Hi Karen, we're sorry to hear about this experience. We understand how concerning it would be to have unrelated accounts linked to your Owners Corporation account and the resulting confusion and privacy concerns.
While we're pleased the issue has now been resolved, we're sorry for the delay, frustration and inconvenience caused. Thank you for taking the time to share your feedback - David
very satisfactory with the customer…
very satisfactory with the customer service the staff member PG
9 June 2026
Unprompted review
Reply from Origin Energy
Thanks so much for leaving your review, Giuseppina 😀 We're thrilled to hear that you were pleased by the service you received. Thanks - Lachy
Kelvz handled my query with care and we…
Kelvz handled my query with care and we achieved middle ground outcome. Thank you
9 June 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this feedback, Vivi, it's always great to hear when our team members make a real difference! It sounds like Kelvz did a fantastic job listening to your concerns and working with you to find a solution that worked for everyone.❤️ Thanks - Lachy
Spoke with Thomas on the phone today…
Spoke with Thomas on the phone today who went above and beyond to rectify my experience over the weekend of being left with no power for the whole weekend, Thomas made it his mission to get everything sorted out perfectly to the best of his ability, and worked with me up until the AMAZING moment of the power turning on!!!! Couldn’t be happier with the service I have received today. As per the two people I spoke to on Friday, I think they have some room for opportunity as they didn’t have any care, will or effort to help me with my situation.
You are worth more money Thomas!!!
9 June 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this, Krystal, we are so glad the lights are back on! 💡🎉
We completely understand how distressing it must have been to be without power for an entire weekend, and we sincerely apologise that your initial experience on Friday didn't reflect the standard of care you deserved. But Thomas, what an absolute champion! 🌟 To hear that he made it his personal mission to see your situation through right to that amazing moment the power came back on is exactly the kind of dedication we are incredibly proud of 😀 Thanks - Lachy
Lady I spoke to was super helpful
Lady I spoke to was super helpful, didn't rush through thing's, very patient, helped change plans to better deal, really happy with her service.
9 June 2026
Unprompted review
Reply from Origin Energy
Thank you so much for taking the time to share this, Margaret 😀It's wonderful to hear that you had such a positive experience. Taking the time to really listen, being patient and making sure you walked away on a better deal, sounds like you were really looked after! Thanks - Lachy
Reply from Origin Energy
Hey Mark, thanks for your confirmation! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
That people listen & give correct advice
Person spoke to (Pamela) was excellent & knew what she was talking about, very pleasant manner.
8 June 2026
Unprompted review
Reply from Origin Energy
Hey Carol, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with Pamela. Have a great day! Thanks - David
Very good customer service
The young gentleman was very polite &friendly.
As it had been over twenty years since I had to worry about electricity bills, the young man was so helpful with me in setting up my account & connection.
I also like that I have had the emails, letting me know of the progress.
27 May 2026
Unprompted review
Reply from Origin Energy
Hi Bron, Thank you so much for your kind words, we’re really glad to hear you had such a positive experience getting everything set up. It’s great to know our team could make the process easy and keep you informed along the way, exactly what we aim for! If you ever need a hand with anything, we’re always here to help! Thanks -Lana
The whole transaction was handle…
The whole transaction was handle quickly and efficiently, no hassles. Awesome. A+++👍👍👍
6 June 2026
Unprompted review
Reply from Origin Energy
Hi Kristine, thanks for your kind words! We really appreciate your review and glad to hear that you had a great experience with our service. Have a great day! Thanks - David
I am just changing to Origin
I am just changing to Origin. So far the support and communication has been excellent! Not so keen on the paperwork but it is necessary🤣
Further into dealing with them about solar batteries:
not happy that they CONTROL how much goes to the grid. I thought that only when the battery is full, the surplus goes to the grid.
4 June 2026
Unprompted review
Reply from Origin Energy
Thank you for choosing Origin Anne! We're delighted to hear that your experience with our support and communication has been excellent so far. Thanks - David
The lovely lady I spoke to went above…
The lovely lady I spoke to went above and beyond to help me and answered all of my questions and concerns, it was a pleasure to speak to her.
5 June 2026
Unprompted review
Reply from Origin Energy
Thank you for your wonderful feedback Lynn! We're delighted to hear that our team member went above and beyond to assist you and address all your questions and concerns. We'll be sure to pass on your kind words. Thanks for choosing Origin - David
Origin Service
Your staff are very helpful and friendly, the only real problem is their English, at times very hard to understand.
The other problem is your departments don't communicate, I received a message on the 15th May 2026, stating that someone would out to finish my Solar Connection, only to find out 2and half weeks later that nobody was coming out and if fact my Solar System was working on the 11th of May 2026. Why would I receive a message on the 15th, shocking service, it cost me money, as I didn't change my plan thinking my Solar System wasn't ready. Please get your Act Together. Colin
5 June 2026
Unprompted review
Reply from Origin Energy
Hi Colin, thank you for your feedback. We're glad to hear our team was helpful and friendly, but we're sorry for the confusion and poor communication regarding your solar connection status. We understand how frustrating this would have been, especially if it impacted your plan decisions. Please send us a PM on Facebook with your account details so we can look into this further. Thanks - David
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